Name: Offer Nissenbaum
Title: Managing director
Company, city: The Peninsula Beverly Hills; Beverly Hills, Calif.
Number of employees: 464
Recent project: We redesigned a 1,500-square-foot suite for Suite 100, a year-long hospitality promotion coordinated by the Beverly Hills Conference & Visitors Bureau for the Beverly Hills Centennial.
First job: Mail and information agent at The Park Lane Hotel
Little-known fact about you: I played NCAA ice hockey (goalie) and soccer (striker) in college. I occasionally play in an adult hockey league.
Your Business
Essential business philosophy: I instituted process management, breaking down every hotel process to improve each component of the guest experience. Our innovation committee of staff from every department develops ideas for service, policies and amenities, plus methods to implement the best ideas such as in-room check-in, a pet menu, a broader children’s program and enhanced in-room dining.
Best way to keep a competitive edge: Never rest on the laurels of your achievements; always maintain humility and continue to be innovative.
Yardstick of success: The Peninsula Beverly Hills earned an impressive array of awards, including being the only AAA Five-Diamond and Forbes Five-Star hotel in Southern California for 22 consecutive years. Even more important, our 70 percent repeat guest rate shows we are satisfying our guests.
Offer Nissenbaum as a Traveler
What is the most important item you take when traveling? Pictures of my three children
How do you spend your time on board? Catching up on reading and a movie
What is your favorite restaurant in the world? Restaurants in Positano, Amalfi Coast, serving farm-to-table produce and fish caught just moments before
What is your favorite destination? Italy, Israel and the South Pacific
About The Peninsula Beverly Hills
What can guests expect from The Peninsula Beverly Hills this year? Our redesigned Suite 100 pays homage to the birth of modern luxury in the 1990s, when the hotel opened. Interior designers Cynthia Forchielli and Helen Glynn of Forchielli Glynn, LLC (who redesigned all our guestrooms, suites and private villas) created dazzling décor for Suite 100, inspired by the glamour of the awards season when the hotel hosts Hollywood VIPs and celebrities. Photographic murals depicting a red carpet arrival flank the walls in the living/dining area. Dramatic black wood floors provide a stage for the sumptuous seating in lush velvets and silks, and the dining table has a sparkling crystal ring chandelier. Throughout 2014, guests can book a Suite 100 overnight package including VIP-worthy amenities: a private poolside cabana; a body scrub and spray-tan treatment for two in The Peninsula Spa; and customized evening plans curated by our chief concierge, James Little, renowned for his ability to book any restaurant in town and secure great seats to any concert or sports event.
This fall, we begin renovation of The Belvedere, our signature restaurant and the only AAA Five-Diamond restaurant in Los Angeles for 20 consecutive years. We will expand the patio to accommodate more outdoor seating and remove partitions in the main dining room so everyone has a garden view. Executive Chef David Codney’s new menu will emphasize simply prepared, fresh fish and organic farm-to-table salads and entrées.
Because we won so many awards this past year, including “Best Hotel in the United States” in the 2013 Global Traveler GT Tested Reader Survey, we invite guests to enjoy our “Celebrate With Us” one-night package throughout 2014, which includes a bottle of Nicolas Feuillatte Champagne and daily American breakfast for two.
What makes The Peninsula Beverly Hills unique? The Peninsula Beverly Hills offers the ambience of a luxurious resort with lush tropical gardens and a beautiful rooftop pool, all hidden in the heart of Beverly Hills, and continuously delivers the epitome of the guest-centered hotel experience. For example, our “Peninsula Time” flexible check-in and check-out experience lets guests check in and check out any time at no extra charge, depending on availability.
What is the most challenging aspect of running The Peninsula Beverly Hills? We set a precedent for continually exceeding guests’ expectations, so we are in a cycle of raising the bar on ourselves. Wowing guests becomes an infinitely escalating exercise in service.
Read This Next
Grand Hyatt Hong Kong
2014
Jan 1, 2015All Reads on This Topic
Read Them All
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Jul 26, 2024Accor Unveils Its First Handwritten Collection Brand in the United States
San Francisco, a city renowned for its commercial hubs and cultural sites, will become the first destination in the United States for one of Accor's newest brands, Handwritten Collection. The city’s Hotel Stratford San Francisco, Handwritten Collection is a European-style boutique property located near Union Square on the famous Powell Street cable car line. The area will now have the Handwritten Collection name behind it. The property becomes Accor's third hotel in San Francisco, joining the Fairmont properties atop Nob Hill and at Ghirardelli Square.
Sponsored Content
Fill Your Heart with Ireland
Whether it's the people, the craic (fun) or the coasts, travelers always find something to love about the island of Ireland. What fills your heart?
Global City Guidebook 2024
Jul 26, 2024Bask in Nature’s Tranquility at The Spa at Four Seasons Tamarindo
When the two of us entered The Spa at Four Seasons Tamarindo, past the backlit boutique items and local artisan-painted wood carvings, the place wrapped us in a feeling of tranquility. Its stone walls, earth tones, woven wall hangings and furniture made of natural materials reminded us we are part of nature’s spectrum, the abundant windows showing native plants and trees outside.
Daily
Jul 26, 20244 Boutique Hotels with Exclusive Wedding Buyout Offerings
Couples looking for an over-the-top wedding, consider one of these properties around the world, offering total property buyouts to say your “I do’s.”
Sponsored Content
Paradisus by Meliá Redefines the All-Inclusive Experience
Paradisus by Meliá, a leading luxury all-inclusive resort brand, is taking the hospitality world by storm with its latest developments. With a slew of exciting developments, including a fresh property in Punta Cana, an adults-only resort in Los Cabos, an enticing chef partnership, revamped suites and much more, the brand is setting new standards for all-inclusive excellence. Each property maintains the essence of all-inclusive luxury while immersing guests in the rich tapestry of its destination, offering bespoke experiences that celebrate local culture and heritage. Paradisus is on a mission to redefine the all-inclusive paradigm, moving beyond conventional expectations to deliver personalized, lavish experiences tailored to every guest.
Airlines
Jul 26, 2024BermudAir Maximizes Choices for Travelers with New Options
BermudAir announced an expanded fare structure, allowing customers to choose from five fare types across economy and business class, up from the previous three options. Travelers can now select fares based on their preferences for lounge access, checked baggage, change fees, refunds and priority boarding.
Discover Hvar, Croatia’s, Best-Kept Secrets
Daily
Jul 25, 2024Daily
Jul 24, 2024SB Winemaker’s House & Spa Suites Introduces Custom Wine Itineraries
SB Winemaker’s House & Spa Suites offers guests personalized journeys to Mendoza’s finest wineries from Susana Balbo’s family. Immerse yourself in bespoke wine itineraries recommended by Balbo, Argentina’s first female winemaker; her son and third-generation winemaker, José Lovaglio Balbo; and her daughter, hotelier and wine tourism marketer, Ana Lovaglio Balbo.
Sponsored Content
Tips to Plan a Destination Event Worth the Trip
It's time to shake things up and inject some serious excitement into your next gathering. Whether planning a corporate conference, black-tie gala or milestone celebration, choosing the right venue can make all the difference. City Winery shares some tips to make your next gathering a rockin' success.
eFlyer Reviews
Jul 24, 2024Althoff Grand Hotel Schloss Bensberg Review
After a long drive from our previous destination, it was a relief to see Althoff Grandhotel Schloss Bensberg in our view. When we pulled into the hotel court, I felt like we were pulling up to a royal palace. Considering the hotel was originally built as a castle for Prince Elector Johann Wilhelm II of Duesseldorf and his wife, Maria-Luisa of the Medici family, my thought wasn’t that far off.
ShareThis