The Global Business Travel Association’s (GBTA) Convention 2021 will be unlike any other convention before it, as we come together in person for the first time since the business travel industry drastically changed and look forward to rebuilding and reshaping the future. GBTA Convention 2021 will bring all of us together to learn from experts and each other, in-person at Orange County Convention Center in Orlando, Florida, Nov. 17–19. The safety of our attendees is our top priority. View health and safety protocols.
Stuck in the Dark Ages. Byzantine. Complicated. Opaque. These are just a few responses from travel industry experts when asked to describe the current state of airline and hotel loyalty programs. And yet program enrollment continues to grow, often at a record pace, proving, once again, we love our points.