Name: Devendra Bharma
Title:Executive vice president, Oberoi Hotels & Resorts, Mumbai
Company: The Oberoi Group, Mumbai
Number of employees: Almost 2,000
Recent project:The April 2010 re-opening of The Oberoi, Mumbai after 18 months of renovation and refurbishment following the events of 26/11.
First job:Assistant manager, food and beverage, The Oberoi Grand, Kolkata.
Little-known fact about you:I am passionate about golf, sailing, fashion and luxury.
Your Business
Essential business philosophy: Be truthful, be fair. Never over-promise and under-deliver.
Best way to keep a competitive edge:Constantly innovate in order to stay ahead; never forget the importance of training and motivating team members and colleagues in order to always offer guests the very best.
Yardstick of success:Passion, constant engagement with people
As a Traveler
Most important item you take when traveling: My mobile phone.
How you spend your time on board:Watching movies and catching up on email.
Favorite restaurant in the world:Ziya, the contemporary Indian restaurant at The Oberoi, Mumbai, for two-Michelin-starred Chef Vineet Bhatia’s ability to innovate and make Indian food experimental while still respecting its deeply rooted traditions.
Favorite destination: Bali.
About Your Brand
What travelers can expect from The Oberoi, Mumbai: Impeccable service, the right degree of personalization without it being overbearing, a 24-hour spa and fitness center (the only ones in Mumbai), Les Clefs d’Or-accredited concierges, lady chauffeurs, Audi A8 luxury sedans (the only hotel in the city to offer these cars), a restaurant by a two-Michelin-starred chef, our own herb garden and much more.
What makes accommodations unique:The Oberoi, Mumbai has the maximum number of suites (73) in the city. Guestrooms are designed with the ultimate comfort of our guests in mind. Each guestroom (not just the suites) has personal butler service; lady butlers are available upon request. Each room is outfitted with sophisticated technology designed to conserve energy.
Most challenging aspect of of running The Oberoi, Mumbai:Constant innovation and a reiteration of being the most luxurious address in South Mumbai.
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