Global Traveler and South African Airways hosted a roundtable discussion for valued GT subscribers at New York City’s Lotos Club. The dinner and discussion afforded frequent business travelers the opportunity to sit down with a leading airline carrier and share their thoughts, suggestions and feedback.
Global Traveler’s publisher and CEO Francis X. Gallagher facilitated the dialogue between the travelers and airline representatives. From South African Airways, Gregg Truman, vice president of marketing, and Todd Neuman, executive vice president, North America, joined the conversation.
Of the attendees, 85 percent regularly travel business class, and 50 percent visited South Africa. Discussion points ranged from the overall flying experience, perceptions of other airlines, thoughts on South Africa and its flagship carrier and the best ways for airlines to convey their messages to frequent premium travelers.
When purchasing premium tickets, attendees expressed expectations of fully flat seats, high-quality service, high-end amenity kits, exceptional food and wine, good value for the money and lounges. The majority of those in attendance book their own travel and agree they care most about hearing news and information on new aircraft and security and safety issues.
What do our readers want from an airline? From sense of ambience to a qualified flight crew, the Lotos Club attendees shared their perspectives on the in-flight experience. Some of the frequent travelers’ other suggestions included an enhanced thank-you from crew; complimentary beverages; onboard chefs; constant communication; reliability; a goodbye and a thank-you from the captain for business-class passengers; separate boarding for various classes; and lounges with showers, food, magazines and plenty of seating.
The night of thought-provoking discussion was unique and informative for all who attended, complemented by delicious cuisine and good company.
As I arrived at the Air Canada check-in counter, the helpful staff directed me to the security checkpoint. Once through the line, and a bit strapped for time, I walked quickly to my gate, where an extremely kind concierge service member greeted me. She asked how my trip was and said she had been watching for me so she could assist me with boarding early to ensure a calm and easy departure. She assisted me earlier that week when I processed through security from Toronto to London, so it was nice closing my trip with a friendly face. She escorted me onto the plane and to my seat in the beautiful Signature Class cabin of the Boeing 787-8, introducing me to the flight attendant who would be directing cabin staff during my flight. I thanked the concierge for her hospitality throughout my journey.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
Travel insurance comparison site InsureMyTrip ranked the best and worst U.S. cities for cleanliness, and Long Beach, California, is No. 1, rated the cleanest U.S. city. InsureMyTrip examined city- and state-level data on key categories, including hand sanitizer demand, restaurant cleanliness, quantity of recycling collectors, garbage disposal satisfaction, electric vehicle market share and pollution.
Meliá Hotels International announced the expansion of its ME by Meliá, Gran Meliá and Paradisus brands in 2021.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Tropicana Las Vegas launched its first-ever Holiday in Paradise outside in Tropicana Plaza to help spread holiday cheer this year. Through Jan. 3, more than 25,000 lights will cover the corner of Tropicana and Las Vegas Boulevard, alongside a 20-foot Christmas tree and a tropical forest of 25 palm trees and Christmas trees. The free experience for all ages also includes a 10-foot-tall, live poinsettia photo wall, holiday music and a pop-up bar serving winter-themed cocktails, hot cocoa and more.
As more destinations around the globe reopen to travelers, we are ready to get back to one of our favorite activities. Join us over the next several weeks as we take you to places around the world saying #WelcomeBacktoTravel. Take a visual journey through Portugal with us.
Custom order your Volvo through the Overseas Delivery Program and receive round-trip airfare, hotel accommodations, and a personalized delivery at the Volvo Factory Delivery Experience in Gothenburg, Sweden. Your experience begins in Sweden with insurance and registration included, enabling you to drive your new Volvo throughout Scandinavia and Europe. Create the adventure of a lifetime with the program named Best Overseas Delivery four years running, and return home with the ultimate souvenir.
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