Name: Huang-Hsiang Sun
Company, city: China Airlines; Taipei, Taiwan
Number of employees: 10,822
Recent project: Developing eco-friendly service, plus the Greater China Connection and Next Generation programs
First job: China Airlines’ traffic staff at Taiwan Taoyuan International Airport
Little-known fact about you: I enjoy having fun with my grandchildren.
Essential business philosophy: As a leading carrier, teamwork and consistent innovation are important, based on the principles of “safety first,” “service plus,” “eco must” and “innovation best.” These are my key values as well.
Best way to keep a competitive edge: View the big picture while handling the details. The voice of internal and external customers gives China Airlines a strong motivation in product innovation and procedure alteration to achieve value and control cost.
Yardstick of success: Find magnificent values through customers’ requests and employees’ happiness to accomplish my personal success.
Huang-Hsiang as a Traveler
What is the most important item you take when traveling? Books or magazines of all kinds
How do you spend your time on board? Catching up on reading
What is your favorite destination in the world? After all my travel experiences, my favorite destination is still my hometown: Taipei, Taiwan.
About China Airlines
What can travelers expect from China Airlines? Headquartered at Taoyuan International Airport near Taipei, China Airlines is Taiwan’s largest full-service airline and one of Asia’s leading carriers. CAL is also the only airline to provide direct flights between Taiwan and the United States with first-class cabin service. A member of SkyTeam since 2011, CAL is proud to offer one of the most exquisite services combining the elegance of Chinese culture with advanced modern comfort.
What makes China Airlines’ business class unique? In October 2012, China Airlines completed an upgrade program of nine Boeing 747-400 aircraft with all-new cabins. Passengers in retrofitted business class can enjoy not only attentive service provided by our excellent air crew but also new facilities including ergonomic seats, an advanced video system with more than 101 movies and entertainment programs, and expanded personal space free from disturbance.
China Airlines cooperates with leading restaurants and culinary artists such as W Hotels to design the signature dishes and light bites for business travelers. As an active supporter of eco-friendly service, we use mostly local ingredients in our in-flight meals to reduce CO2 emissions. On certain routes like Taipei–Frankfurt, in-flight delicacies are even labeled with caloric content, which allows passengers to be health conscious while enjoying the journey.
What are China Airlines’ future plans in North America? China Airlines has been deepening its presence in the U.S. market for years. We will continue to collaborate with another SkyTeam member, Delta Air Lines, through codeshare to meet travelers’ demands for more transit options to inland U.S. cities.
One of our priority missions is to streamline our fleet and upgrade service quality. CAL has ordered 10 Boeing 777-300ER planes and will fly the first of these aircraft to U.S. destinations starting in 2014. With pleasant brand-new features, traveling on China Airlines will no longer be mere flying but will be a customized, relaxing entertainment experience in the skies.
Custom order your Volvo through the Overseas Delivery Program and receive round-trip airfare, hotel accommodations, and a personalized delivery at the Volvo Factory Delivery Experience in Gothenburg, Sweden. Your experience begins in Sweden with insurance and registration included, enabling you to drive your new Volvo throughout Scandinavia and Europe. Create the adventure of a lifetime with the program named Best Overseas Delivery four years running, and return home with the ultimate souvenir.
The Airline Passenger Experience Association and SimpliFlying recognized United Airlines for providing a hospital-grade standard of cleanliness and safety during travel. Among the four largest U.S. carriers, United is the first to receive Diamond Certification, the highest in the new APEX Health Safety audit powered by SimpiliFlying.
Step right up to the greatest show on Earth as FXExpress Publications, Global Traveler, trazeetravel.com and whereverfamily.com celebrate their 2020 award winners! Join the big top on Dec. 14 as we virtually award the winners of the 17th annual GT Tested Reader Survey awards, including the Airline and Hotel of the Year; the 17th annual Wines on the Wing Airline Wine Survey; the eighth annual Leisure Lifestyle Awards; the sixth annual The Trazees; and the third annual Wherever Awards.
A couple of my friends and I decided to rent a house in the Camelback Mountain area of Pennsylvania’s Pocono Mountains for New Year’s Eve. To find the perfect place, we used Vrbo.com; there were a bunch of properties to choose from, but, in the end, we decided to rent a place in The Village at Camelback.
The International Air Transport Association and Etihad Airways partnered to launch the IATA Travel Pass for passengers on the Gulf carrier. The IATA Travel Pass is a mobile app that helps passengers manage travel in line with government requirements for COVID-19 tests or vaccines. It will be initially offered on select Etihad flights from Abu Dhabi in early 2021, with plans to extend the offer if successful.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Madeline Hotel & Residences, Auberge Resorts Collection recently debuted a complete redesign, now standing as a luxurious, modern mountain resort in Telluride, Colorado. At 10,540 feet, the ski-in/ski-out retreat boasts new social spaces, a refreshed lobby, a new boutique, a collection of new guest experiences and amenities, and wellness offerings. Additionally, Madeline features a collaboration with Olympian Gus Kenworthy, who helped create the hotel’s Recovery Ski Lounge.