Name: Guillaume Epinette
Title: General manager
Company, city: InterContinental Bora Bora Resort & Thalasso Spa; Bora Bora, French Polynesia
Number of employees: 160
First job: Head waiter
Little-known fact about you: I enjoy scuba diving in French Polynesia and photography with a drone.
Guillaume Epinette’s Business
Essential business philosophy: Create a unique experience for our guests; make their stay as memorable as possible and give them the opportunity to tell their friends a fantastic story. One focus: product and service.
Best way to keep a competitive edge: Continually ask our guests what we can do to make their stay even more memorable. Keep well informed of the latest resort amenities and offerings. Think “different” and out of the box.
Yardstick of success: Comments from our guests, awards we receive and sales
Guillaume Epinette as a Traveler
What is the most important item you take when traveling? My iPad
How do you spend your time on board? Reading
What is your favorite restaurant in the world? L’Auberge de l’Ill, Illhaeusern, France (Chef Marc Haeberlin)
What is your favorite destination in the world? Japan
About The InterContinental Bora Bora Resort & Thalasso Spa
The InterContinental Bora Bora Resort & Thalasso Spa recently won Global Traveler’s Best Resort in Asia and the Pacific award in our Leisure Travel Awards. What gives the resort an edge over the competition? The InterContinental Bora Bora Resort & Thalasso Spa fits in perfectly with the natural surroundings in Bora Bora, with great importance placed on protecting the environment and local traditions. Located on a virgin beach on Motu Piti Aau with breathtaking views of Bora Bora’s majestic Mount Otemanu, the resort is known for its exemplary service to its guests and features a number of unique attributes, including 80 luxurious overwater villas, each with a split-level terrace and sundeck for easy access to the turquoise waters of the lagoon; one of the finest culinary experiences in French Polynesia at its restaurant, Reef; and the first overwater wedding chapel with a glass-bottom floor in French Polynesia.
The resort’s Deep Ocean Spa by Algotherm is the first spa to utilize the benefits of deep-sea water and minerals extracted from the Pacific Ocean in its signature spa treatments. It is also the first resort in the world that produces its own air-conditioning from water extracted from the ocean. A 7,874-foot pipe (the deepest ocean pipe in the world, at a depth of 3,000 feet off the reef of Bora Bora) pumps ice-cold, deep-sea water through a titanium heat exchanger, powering air-conditioning throughout the resort.
Other than its exotic location, what makes this resort and other IHG resorts unique? InterContinental Hotels Group resorts are known to be luxurious and are located in the best destinations in the world. Each property offers its own distinctive style, from heritage elegance to urban and chic to resorts on tropical shores. Guests feel unique and enjoy a memorable experience at our resorts.
What are the future plans for the resort? The resort opened in 2006, and we continually make enhancements to our offerings. Romance, weddings, honeymoons, vow renewals and special celebrations are popular. Recently, we launched Bora Bora Wedding Romance Experiences, a Facebook site showcasing weddings, vow renewals, blessing ceremonies, romantic dinners and activities by resort guests.
People need a “chance to get some well-needed rest, relaxation and fresh air.” This is a sentiment we all likely share, as does the European Commission, the executive branch of the European Union. The EC included that phrase when it released its plan to help reopen Europe following the COVID-19 global pandemic. While most EU borders remain closed to international travel until at least mid-June, the EC’s plan starts with inter-Europe travel, and are non-binding recommendations and guidelines. European countries still have the final decision, so travelers are advised to check the restrictions of the countries they plan to visit. According to the EC, “blanket restrictions of free movement are replaced by targeted measures.”
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
The cruise industry responds to the COVID-19 pandemic with updates on cancellations and rebooking policies. Here’s an update.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
One of Barcelona’s newest luxury hotels is located at the corner of modernity and tradition. As the name indicates, The Corner Hotel is situated on a flat corner in Barcelona’s L’Eixample neighborhood, a vast area of the city full of Modernist buildings and grid-like avenues.
MMGY Global Launches Travel Safety Barometer to Track U.S. Travelers’ Perception During Reopening Phase of Pandemic
MMGY Global launched its new Travel Safety Barometer, a sentiment tracking tool created for the travel and tourism industry to track American travelers’ perceptions of safety when it comes to specific travel behaviors as the country begins to reopen following the COVID-19 pandemic. Designed by MMGY’s Travel Intelligence research and insights division, the barometer is an information resource for business and leisure travelers and the travel industry.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
United Airlines opened a Club lounge inside Louis Armstrong New Orleans International Airport in November 2019. The lounge, near gate C7 in the airport’s new terminal, seats 95 guests and offers free WiFi, and ample power outlets and USB ports. COVID-19 may temporarily affect the lounge’s operating hours and procedures.