FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

David Morgan-Hewitt, General Manager, The Goring

Oct 1, 2014
2014 / September 2014

Name: David Morgan-Hewitt
Title: General manager
Company, city: The Goring; London, England
Number of employees: 170 (2.5 staff per guestroom)
Recent project: The Goring’s complete refurbishment
First job: At university, I took a summer job as a barman in a lovely hotel in Norfolk, U.K.
Little-known fact about you: I am the honorary catering advisor to the British Army, evaluating the quality of catering for troops at bases around the U.K.

About Your Business

Essential business philosophy: Quality and service always win the day.

Best way to keep a competitive edge: Cherish your guests, anticipate what they want and deliver it consistently.

Yardstick of success: Success is the number of guests who choose to return. We have 63 percent returning and constantly focus on growing this. One yardstick is TripAdvisor, where for some time we have been in London’s top 10. Happy and returning guests are my greatest reward.

David Morgan-Hewitt as a Traveler

What is the most important item you take when traveling? My silk dressing gown so nobody need walk in on me naked!

How do you spend your time on board? I switch off, stretch out and catch up on movies I have missed as a result of my busy schedule.

What is your favorite restaurant in the world? The Goring Dining Room when in London; The Fat Duck in Bray when venturing further afield.

What is your favorite destination in the world? My cottage in the country. Abroad, I adore the service and setting of The Mandarin Oriental, Bangkok.

About The Goring

The Goring is a London icon. Share the property’s fascinating history.

Otto Goring opened the hotel in 1910. Having passed through four generations, the hotel is run by Jeremy Goring, Otto’s great-grandson, and endures as the last family-owned luxury hotel in London. The Goring was the first hotel in the world with central heating and bathrooms in every room, the only London hotel to be a member of the prestigious Relais & Châteaux, and the first to receive a Royal Warrant from Her Majesty The Queen. These attributes speak of the hotel’s attentive service, its character and charisma, and above all the family’s passion for quality. Each generation served as a loving custodian, providing comfort, good food and a warm welcome.

What does your Belgravia location offer travelers?

Adjacent to Buckingham Palace, The Goring is perfectly placed for work and play. Those on business are well-connected to the commercial districts, The City and Docklands. Our 24-hour business center is of particular use; four private event spaces are ideal for small, high-level meetings; and the team offers discretion, professionalism and close attention to detail.

For leisure, the beautiful Royal Parks are on the doorstep; many top sights, including the Natural History Museum, the Victoria & Albert and the London Eye, are close by. Shoppers are near Knightsbridge and Mayfair, while the nearby West End and Theatreland dazzle anyone seeking entertainment. Our concierge team, headed up by Big John, can arrange an itinerary to suit any needs, providing a true flavor of London.

Tell us about your guestrooms and future plans.

The Goring entered a new era, working with top British interior designers — David Linley, Tim Gosling and Nina Campbell — to blend works of quality from different eras to create a harmonious and timeless effect.

Guestrooms are individually decorated and showcase excellent British craftsmanship in a time-honored style that seamlessly flows with the most up-to-date technology. Guests enjoy true indulgence in the suites, which are quintessentially English in style and full of old-school charm with marble fireplaces and fabulous antiques.

The jewel is the two-bedroom Royal Suite, which Jeremy Goring commissioned to mark the hotel’s centenary. Former fashion designer and interiors specialist Russell Sage created the feel of a London apartment. Running the length of the hotel with a balcony overlooking The Goring Gardens, the suite oozes craftsmanship, from specialist paint finishes to the finest handwoven Gainsborough silks and royal artifacts — including a life-size portrait of Her Majesty Queen Victoria in the master bath shower, protected by aircraft glass. The suite offers a stocked decanter bar, personalized robe and slippers, fresh fruit and flowers, personalized stationery, handmade chocolates and more.

Beneath our 5-star exterior is a serious streak of fun. Classic British eccentricity pervades, from an “Ooh!” light setting in bedrooms to fluffy sheep footstools. This is what guests can experience now and in the future — enduring style, quality and attentive personal service, all served up with a cheeky grin.

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Daily
Jun 1, 2020

Portugal Plans for Reopening Next Week

Over the last three–four weeks, Portugal made significant strides in slowly, but surely, reopening the country for travel. As of May 18, Portugal further loosened restrictions by ending the country’s COVID-19 State of Emergency status while continuing social distancing.

Earn and Redeem with oneworld

oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.

Daily
Jun 1, 2020

United Airlines Launches United CleanPlus Partnership with Clorox, Healthcare Experts

United Airlines introduces United CleanPlus, a partnership with Clorox and the Cleveland Clinic. The company is committed to putting health and safety at the forefront of the entire customer experience, and hopes to deliver an industry-leading standard of cleanliness. This partnership brings together Clorox and some of the country’s top medical experts from the Cleveland Clinic to help guide United Airlines’ new cleaning, safety and social distancing protocols.

Daily
May 29, 2020

6 Reasons We Can’t Wait to #ComeBacktoTravel to the Florida Keys

At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of the Florida Keys’ most breathtaking sights with us, just in time for the June 1 reopening.

Goway Offers Travelers Journey of a Lifetime

Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.

Daily
May 29, 2020

Four Seasons Resort Revamps Reef Club

Four Seasons Resort Maldives at Kuda Huraa unveiled its newly renovated Reef Club. The Mediterranean eatery offers the warm vibes of the southern coast of Europe, combined with views of the Maldives.

eFlyer News
May 27, 2020

Abu Dhabi Launches Safe and Clean Certification Program

A first of its kind in the region, The Department of Culture and Tourism – Abu Dhabi launched a safe and clean certification program. The program seeks to uplift and standardize cleanliness and hygiene levels across all businesses and organizations in the tourism sector, including hotels, malls and other attractions. DCT Abu Dhabi will offer certifications that ensure compliance of standardized hygiene levels, and the program will roll out in phases, with the first dedicated to hotels.

A Lighter Footprint

United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.

eFlyer Deals
May 27, 2020

Uniworld Celebrates “The Heroes Among Us” with Complimentary Cruise

Uniworld Boutique River Cruise Collection is celebrating the heroes. Travelers can nominate the unsung heroes in their lives for a chance to be selected for one of 25 complimentary, seven-night European river cruises for two through July 31.