Arrival/Check-In: I arrived in Hong Kong late in the evening after a flight delay, and I was really looking forward to checking into my room. The InterContinental Hong Kong is a staple hotel in Kowloon, and my cab driver quickly took me to the front steps. The expansive lobby was quiet, and the reception desk staff helped me right away. A concierge escorted me to my room for check-in since I had booked a club room. While quickly taking my information, the concierge provided a room tutorial and ordered me a welcome and much-needed tea.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Arrival/Check-In: Miami in August can be an exhausting experience, with heat and the associated stormy weather keeping things “interesting.” At the end of my flight into Miami, we were treated to an aerial view of a large thunderstorm. I was happy to get to the Blue Moon after a full day of work and an evening of travel. The South Beach property is not hard to find, but with a lack of street signage it is best to know the cross streets and where exactly to stop. Two friendly employees greeted me as I arrived. Alexis checked me in, and his colleague, David, showed me to my room. I have rarely experienced more welcoming service.