Arrival/Check-in: If there is one thing about Ritz-Carlton hotels that will always be consistent, it’s class. When I first set foot on the Ritz’s Chicago property, I was instantly reminded of the years of experience and class this hotel brand carries. The lobby is not flashy or overwhelmingly grand. Its style is classic and commands respect. Check-in was quick and quiet, and my bags were promptly delivered to my suite. (30/30)
Guest Quarters: I was escorted to my corner suite on the 22nd floor. I opened the door to find a short hallway that led me from the front door to the master bedroom and bathroom, all the way to a separate living room, a guest powder room, business area and dining room with a wet bar. Complimentary treats and refreshments awaited me. The layout of the suite impressed me, and the breathtaking view had me floored. Known as the Superior Lakeside One-Bedroom Suite, this room was fit for no one less than a queen. Often on business trips I don’t have time to venture out, which can leave me feeling as though I had missed the city itself. The lakeside location and the panoramic view of Lake Michigan and Chicago are enough to keep anyone more than satisfied at this property. I immediately settled in. (29/30)
Services/Amenities: One thing I enjoy about a Ritz property is that there is no need for the staff to brag; the hotel speaks for itself. I was rarely bothered or interrupted by the staff, but when I reached out for help or information, they were extremely responsive and positive. Everything is right there in the room. My 1,000-square-foot suite came equipped with a king-sized bed, two 42-inch flat-screen LCD televisions, free WiFi, a queen-sized sofa bed, executive desk, marble bathroom, guest powder room and a wet bar. The service was very friendly with minimal interruptions. The only challenge I seemed to face was navigating the cable menu on the television — surprising, since I am a seasoned traveler and consider myself pretty tech-savvy. (38/40)
The Experience: The Ritz-Carlton is a brand for the traveler who likes consistency, a classic style and peace and quiet. The Chicago property is perfect for the business or leisure traveler, especially one with a taste for quality and excellence. My experience was most enjoyable and peaceful, and I really felt as though I was well cared for.
Total Score: 97/100
The Ritz-Carlton Chicago
160 E. Pearson St. at Water Tower Place
Chicago, IL 60611
tel 312 266 1000
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