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The Best Of 2004

Jan 1, 2005
2005 / December-January 2005

The wait is finally over. The long-anticipated results of Global Traveler’s comprehensive reader survey are in and tallied. In addition to revealing what an eclectic and well-traveled group you are, the survey identifies your picks for the best in business and luxury travel — the winners of Global Traveler’s GT Tested Awards.

But first, let’s talk about you. An interesting and educated group of business leaders and entrepreneurs, Global Traveler readers are empowered individuals at the top of their game. If we were sitting on a moonlit beach, and I was telling you the wonderful things I’ve learned about you, you might think I had ulterior motives.

The driving force for growth in this country is the small to midsized business — businesses owned and run by you. You’re jet-setters who have taken center stage in the world in the post-9/11 era. Three out of five of you are married; most of you are male; and your average age is mid-40s.

And wow do you travel! The average reader of Global Traveler is taking more than 43 round-trip flights per year — you’re more at home at 30,000 feet than in your living room.

A whopping 75 percent of you work at companies with fewer than 500 employees. Twenty percent of you work at companies with 10 employees or fewer, while nearly 60 percent of you own or manage the companies where you work. You are decision-makers, movers and shakers. And that’s just the beginning. The information we’ve gleaned about our accomplished readers assures us that you are more qualified than any other segment of the population to select the best in business and luxury travel. Read on to learn which companies you have selected as winners of Global Traveler’s annual GT Tested Awards.

Airlines

When we asked our readers to identify the best airline in the world, Asian and European carriers garnered the most nominations. The vast majority of our readers voted for Singapore Airlines. We weren’t surprised. Service has always been a key component of the Singapore experience. The carrier’s flight attendants, known throughout the industry as “Singapore Girls,” cater to passengers’ every need.

“On Singapore, as you remove your jacket, a flight attendant is right there ready to help and hang it for stowage,” a colleague once said. “That’s the Singapore difference.”

Thai Airways International followed close on Singapore’s heels. British Airways also placed in the top five, a nod to the airline’s excellent business- and first-class products.

From a strictly business perspective, Virgin Atlantic Airways — with its new lie-flat bed, onboard massages and top-notch in-flight amenities (see “The Gifts They Give,” Global Traveler, November 2004) — took top honors for Best Business Class. British Airways, the airline that revolutionized business-class travel when it debuted the first true lie-flat bed, came in a close second. Singapore Airlines, with its relatively new lie-flat bed, followed at third.

“I must confess, awards don’t usually mean much to us, as normally we don’t like labels. But the Global Traveler awards are different, since they are voted on by readers,” said Bill King, senior vice president for North America, Virgin Atlantic Airways. “In November 2003, Virgin Atlantic set out to exceed the unique needs of our guests with the Upper Class flying experience. Both the Virgin Clubhouse and the Upper Class Suite, filled with amenities designed to relax, entertain and prepare passengers, provide a first-class product at a business-class price. Now, not even a year later, the readers of Global Traveler magazine have named Virgin Atlantic Airways best in business class and best in lounges. Those are the kind of labels we like.”

In deference to the plethora of new business-class products being developed — airlines the world over have gone back to the drawing board to redesign, restructure and reconfigure their business-class cabins, amenities and service — we created a New Business Class award. In this category, Cathay Pacific squeaked out a win even though its new seat does not lie fully flat. Lufthansa — with a high degree of onboard comfort and Wi-Fi — earned a close second. Virgin Atlantic rolled in at third place as it continues the debut of its new seat systemwide.

First place for first-class service — the ultimate bastion for business and luxury travelers — goes to British Airways.

“We are very proud of the service and quality of our first-class product. It is wonderful to have this hard work recognized by the readers of Global Traveler,” said Robin Hayes, executive vice president for the Americas, British Airways.

Emirates Airlines, which only recently entered the North American market, came in at second place. The carrier is noted for providing the first enclosed “suite” seat in the air from which travelers can ring for “room service” or enjoy a beverage from their own personal “minibar.” A surprise in this category, Qatar Airways placed third even though it has yet to enter the North American market. Still, the carrier has done very well in this and other surveys, including those by Skytrax, a British airline service quality research company (www.airlinequality.com).

Business travelers do occasionally fly economy. In that category, Midwest Airlines earned top honors with its leather seats, ample legroom and warm cookies served on board. American Airlines placed second in the economy-class category (although we wonder how the carrier’s decision to eliminate its “more room in coach” configuration will affect the outcome of next year’s survey). EVA Air’s Evergreen Deluxe premium economy class rounded the corner at third.

In a separate category, we asked you to name the best low-cost carrier in the world.

Those of you who are under 30 may not remember People Express. A pioneer low-cost carrier, People Express was in its heyday in 1983, having revolutionized air travel with low fares and limited service. I had a friend who was a People Express flight attendant when the mood was upbeat and positive and employees had a stake in the company (sound familiar?). One of her onboard duties was to collect fares from passengers, running credit cards through a manual imprinter. At the time they purchased their tickets, passengers could also opt to purchase an onboard meal (again, sound familiar?).

Alas, People Express got greedy. By 1985 things were starting to fall apart, the result of sharper competition and overexpansion. In 1987, People Express merged into Continental Airlines. I see a parallel today when I look at many low-cost carriers and wonder if the whole system might be headed for demise or consolidation.

One low-cost carrier, however, does seem to stand apart from the rest. Ask anyone who’s flown JetBlue about his experience, and you’ll hear rave reviews about the service, in-flight amenities and even the cool blue chips. Second in our survey, Southwest is the granddaddy of low-cost carriers. I occasionally fly Southwest. I find its flight attendants to be a fun group who make the whole “cattle call” experience easy to take. Song (Delta’s low-cost carrier) and Ted (United’s low-cost carrier) placed third and fourth respectively, followed by Ryanair in fifth place. (I have a friend who flies the Ireland-based carrier and thinks the 16 euro flights are among the best in the world.)

But back to the realm of pampering and premium service. We asked you to identify the airline with the best onboard service and flight attendants: Asian carriers swept the category. I am convinced that the most important factor in a flight experience is the in-flight crew. Flight attendants who provide premium service with a smile make passengers feel welcome and cared for rather than just accompanied from Point A to Point B. Asiana Airlines does it right, earning its flight crews the No. 1 place in our survey. Asiana has won the Korean Standard Service Quality Survey for the past five years. Last May, Asiana was recognized for offering the best service in the world by Skytrax. Second place goes to Thai Airways, which recently announced the addition of a New York gateway. Third place Malaysia Airlines also earned accolades from Skytrax for its superior flight attendants and service. China Airlines came in at fourth place, while All Nippon Airways earned fifth place in this category.

We also asked you to name the carrier offering the best service in regional categories. In Mexico, AeroMexico was your first-place choice over Mexicana. We attribute that to AeroMexico’s strong dedication to the busines s and luxury traveler, plus its membership in the SkyTeam alliance.

For Best in Central/South America, the battle was more heated. LAN and Varig were neck and neck, but LAN pulled ahead by a slim margin (no electoral votes here). A symbol of quality for years in Latin America with its network alliance of LAN Chile, LAN Ecuador and LAN Peru, LAN beat runner-up Varig by only a few percentage points. TAM, Aerolineas Argentinas and LAB followed in third, fourth and fifth place respectively.

Best in Canada went to Air Canada, beating out its sister airlines ZIP, Tango and Jazz. Emerging from reorganization, Air Canada is stronger than ever with its new business-class lie-flat bed (see GT Tested, Global Traveler, November 2004) and service to key destinations of interest to business and luxury travelers.

We wanted to know what you thought of service on trans-Atlantic routes — one of the most competitive markets for airlines — and Swiss International Air Lines rose to the top. Even through the turmoil of reorganization, Swiss has consistently maintained a high standard of service.

“We at Swiss International Air Lines are very honored and wish to thank your readers and our customers for their loyalty and patronage. We take great pride in exceeding customer expectations and going the extra mile to ensure that each passenger experiences reliable, clean and relaxing flights to any of the 70 worldwide destinations we serve,” said Steve Diggelmann, Swiss’ general manager for North America.

British Airways and Virgin Atlantic followed at second and third place in this category. Austrian Airlines and Lufthansa earned fourth and fifth place respectively.

For long-haul Pacific flights, Thai Airways — with its warm and welcoming flight attendants — earned first place. On a personal note, one of my best flights ever was in Thai’s business class some years ago. The carrier’s signature service, which includes offering individual meal selections from a food trolley, cannot be beat. Thai will soon launch nonstop Airbus service from New York, which will make the carrier even more accessible to the U.S. market. Singapore Airlines and Cathay Pacific Airways followed closely behind Thai Airways in this category.

Changing locales, we move on to the Nordic countries of Denmark, Finland, Iceland, Norway and Sweden. Scandinavian Airlines earned first place in this regional category. A review of a Scandinavian flight in the October 2004 issue of Global Traveler summed it up: “Comfort and efficiency combined to create a very pleasant flight from New York to Stockholm.”

In the South Pacific, Australia and New Zealand, the clear winner was Qantas Airways. The carrier will have its new sleeper businessclass seats fully in place within the next year, offering passengers the comfort they crave on long-haul flights to Australia.

Best in Eastern Europe came down to a challenge among Czech Airlines, LOT Polish Airlines and Malev, with the top prize going to Czech Airlines.

“Czech Airlines’ attention to a niche market — ethnic travelers — and the niceties of in-flight service suggest savvy management, and make for a pleasant trans-Atlantic journey,” reported Rob Rogers in his review of the airline’s business-class service (GT Tested, Global Traveler, August 2004).

In the competitive Russian, Commonwealth of Independent States and Baltic market, Finnair pushed ahead of heavyweights Scandinavian and Austrian Airlines.

“We are very excited in winning Best Airlines to the Baltics, C.I.S. and Russia, as we have placed a lot of emphasis on being the best airline to this region. The Russian destinations of St. Petersburg and Moscow are extremely important to Finnair as both business and leisure destinations. We have also noticed significant growth in leisure travel to the Baltic countries,” said Mikko Turtiainen, Finnair’s business development manager for the United States.

As Best Airline in Africa, South African Airways took the lead with its newly designed business-class product. Long known for quality and service, SAA has been a leader in travel to southern Africa for many years.

“South African Airways is honored to have been named Best Airline in Africa by Global Traveler,” said Phillip Bekker, the airline’s senior vice president for North America. “This past year, South African Airways celebrated its 70th anniversary and introduced new state-of-the-art Airbus aircraft and award-winning li e-flat beds in premium business class on our U.S.-South Africa routes. It’s gratifying to know that through our commitment to service and our efforts to offer our guests the latest technology and amenities, we are meeting the needs of today’s savvy global traveler.”

Travelers unfamiliar with the Middle East may consider the region far from cutting edge, but frequent travelers know that some of the most innovative airlines hail from this part of the world. The winner of Best Airline in the Middle East goes to Emirates. Boldly launching nonstop service from the United States this summer, Emirates is expanding rapidly and is serious about service as demonstrated by its first-place ranking for Best Overall Amenity Kit in a recent Global Traveler survey (see “The Gifts They Give,” Global Traveler, November 2004).

“Emirates is honored to be chosen by the readers of Global Traveler magazine as the Best Airline in the Middle East,” said Nigel Page, Emirates’ senior vice president for commercial operations, the Americas. “Emirates is dedicated to providing our guests in all cabins the most comfortable flying experience possible, not just to the Middle East, but throughout our network of 77 destinations.”

Right behind Emirates in this category, Saudi Arabian Airlines has been offering nonstop service from the United States to the kingdom since the 1970s. Qatar Airways, one of the most rapidly expanding airlines in the world, placed third. The carrier plans to begin service from New York in the spring (see GT Tested, Global Traveler, September 2004).

You selected United Mileage Plus as the Best Frequent Flyer Program. Maybe it was the easy-to-use interface on United.com or maybe it’s the carrier’s membership in the vast Star Alliance network — either way, United Mileage Plus was the clear winner in this category. Northwest World Perks and Continental OnePass followed in second and third place.

“United is gratified that the readers of Global Traveler magazine have selected United Mileage Plus as their frequent-flyer program of choice,” said Arnold Lewis, vice president of marketing programs for United Airlines. “With our customers in mind, United has made building the Mileage Plus program the best in the business.

“United is making the program even richer in 2005, with many new enhancements to reward our Mileage Plus members for their extended loyalty, including added upgrades and quicker earned elite status,” said Lewis.

The merging of airline alliances has created stronger and more extensive networks that benefit frequent international travelers like ourselves with seamless connections and an ever-expanding selection of airport lounges. Star Alliance, the first truly global alliance, was your favorite.

Airports

On the road, it’s important to have a place to relax, download email and make the most of before- and between-flight time. For that reason, airport lounges are an integral element of the travel experience — especially in this post-9/11 world in which we’re required to get to the airport hours before flight time.

We’re sure these factors played a role in your selection of Virgin Atlantic’s Clubhouse Lounges as the Best Airport Lounges. The element of fun Virgin has worked into its top-notch lounges struck a chord with both business and leisure travelers. For example, the Virgin Atlantic Lounge at London Heathrow offers transiting passengers all kinds of ways to pass the time – relax and have a beer, set up shop at a workstation to check email, have a little fun in the music room, get a massage on the observation deck or even have your hair done in a professional salon. The lounge ambience makes travel fun again and clearly illustrates Virgin Atlantic’s tag line, “Go Jetset Go!”

United Airlines’ Red Carpet Rooms took second place, while British Airways and its trans-Atlantic “sleeper service” that allows passengers to enjoy a complete meal in the lounge prior to boarding their flight for a good night’s sleep comfortably ensconced in a BA lie-flat bed, earned third place.

Many of us do our absolute best to get out of airports as quickly as possible. Still, we can’t help but appreciate a facility like Seoul Incheon Intern ational Airport (ICN). Voted Best Airport in the World, the relatively new airport has been dubbed a “winged city.” Singapore Changi Airport (SIN) earned second place, while Hong Kong International Airport (HKG) placed third.

In North America, Chicago O’Hare (ORD) was ranked No. 1 followed closely by Denver International (DEN) and Atlanta Hartsfield-Jackson (ATL). If you have ever stopped for a moment to observe the sea of people passing through these airports, you know how amazingly efficient they are. Sure, travel has its ups and downs, but traveling through these megahubs is, by and large, hassle free.


Hotels

Survey says — our readers like Hyatt’s premium brand, Park Hyatt. Upscale but not snooty, the brand that provides a secluded haven for travelers abroad earned first place in the Best International Hotel Chain category. InterContinental and Hilton International took second and third place respectively.

On the domestic front, Westin Hotels and Resorts earned top honors. Maybe it’s the brand’s signature Heavenly Bed or Heavenly Bath. Maybe it’s the Starbucks coffee and coffeemaker in each guestroom. One thing is for sure — Westin understands how to please business and luxury travelers.

“Westin changed the hotel sleep paradigm with its signature Heavenly Bed,” said Sue Bush, senior vice president Westin Brand, Starwood Hotels & Resorts. “We are now focused on enhancing every aspect of the guest experience through our Heavenly Bath, WestinWorkout Powered by Reebok and other initiatives. The result is an emotional attachment to the brand. It’s great to see this brand preference reflected in the positive responses from GT readers.”

Park Hyatt also earned kudos for its domestic product, placing second in this category while Four Seasons took third place.

Hotel brands aside, your all-time favorite U.S. hotel was The Peninsula Chicago. Conveniently located just off Michigan Avenue in Chicago, The Peninsula is a luxury hotel where warm and friendly service is an integral part of the overall experience. Offering complimentary high-speed Internet connections (a must in our book), an adept and professional concierge staff, and a cool yet elegant bar, The Peninsula has been racking up awards of late, including the AAA Five Diamond and Mobil Five Star awards. The property was also recently named No. 1 hotel in the continental United States and Canada in Travel + Leisure’s World’s Best Service 2004 Awards. In addition, Zagat’s Top U.S. Hotels, Resorts & Spas 2004 identifies The Peninsula as the No. 1 hotel in the United States.

The Plaza Hotel in New York placed second in this category. The grande dame property boasts a certain European flair. The Four Seasons Beverly Hills, with its magnificent dining venues, gracious service and impressive suites earned third-place honors.

South of the border, you named Sheraton Hotels & Resorts the No. 1 brand. It’s worth noting that all Starwood brands, not just Sheraton, have experienced a boom in this market. InterContinental and Hilton International came in second and third respectively.

Points count, and you made it clear you’re inclined to use yours for vacation travel. Your favorite hotel loyalty program? Marriott Rewards. Whether it’s because of the international Marriott network or because of the program’s accelerated earning scheme, Marriott Rewards easily beat out its competitors.

“It is truly an honor to be named best loyalty program by the readers of Global Traveler magazine,” said Ed French, Marriott’s senior vice president for customer relationship marketing. “This award is particularly important to us because it reflects the opinions of those we value most — frequent travelers.”

In this category, Starwood Preferred Guest came in second followed by Priority Club.


Car Rental, Luggage & Technology

By far the biggest winner in any category, Hertz took top honors as Best Car Rental Company. National and Avis placed second and third respectively.

As road warriors we carry our lives in our luggage, and Samsonite is our tote of choice. Designed for people on the go, Samsonite has a long history of making durable yet stylish luggage. Tumi took second place in this category while Lark came in third.

Cell (or mobile) phones have evolved from gadgets of convenience to absolute necessities, so travel outside of the United States — and away from your cell service network — can be a royal pain. Happily, providers are making staying connected while traveling internationally a bit easier with global connections. You na med Verizon Wireless No. 1 in the Best International Cellular Phone Service category. AT&T Wireless (recently absorbed by Cingular) earned second place, while Sprint PCS took third place.

Points came up again in the Best Credit Card Rewards Program category. American Express Membership Rewards squeaked by Diners Club to grab first place. Citi Advantage took third.

Getting to and from the airport can be a hassle. While many of you prefer to drive your own cars, skyrocketing airport parking rates have made that a less-than-attractive option — and made livery service a viable alternative. Carey International earned top honors as Best Limousine Service. Empire/Secure Car and Dav El earned second and third place respectively.

Perhaps surprisingly, the winner in our final category is designed to help you relax, not to get more work accomplished. The Bose Acoustic Noise Cancelling Headsets took top honors as Best Technological Gadget. There are copycats on the market, but in your opinion none works better than Bose. (If only the headsets took up less room in the carry-on.) The Blackberry PDA came in second while Apple’s hugely successful iPod came in third.

Congratulate yourselves for holding the travel industry to high standards. By identifying the best airlines, hotels, programs and products, you make travel better for all of us.


Wines on the Wing Awards

There’s a global vineyard flying high in the sky. That’s what Global Traveler discovered at its first Wines on the Wing Awards competition for airlines’ international business-class wines (see “Airborne Excellence,” Global Traveler, June/July 2004). Held at the Millennium Broadway Hotel, Manhattan on a blustery spring day, the competition featured 35 prominent wine judges who tasted and evaluated wines made from three dozen different grape varieties that grow in 13 countries around the world in myriad variations of soil and climate. The setting produced a small portrait of a much larger picture — a sample of the riches that await the airborne wine lover.—Eunice Fried


Top Five Overall
Iberia Air Lines of Spain
All Nippon Airways
Icelandair
Virgin Atlantic Airways
Thai Airways International

Top Five Champagnes/Sparkling Wines
TIE: Charles Lafitte Grand Cuvée Champange, NV (Thai Airways International) & Henriot Blanc de Blancs Champagne, NV (Varig)
Charles Heidsieck Brut Rèserve Champagne, NV, mis en cave en 1998 (Qantas Airways)
Jacquart Brut Champagne Mosaïque, NV (Virgin Atlantic Airways)
TIE: Comte A. de Dampierre Champagne 1998, Grand Cru, Family Rèserve (Finnair) & Drappier Champagne, Carte d’Or, NV (Air Canada) & Nicolas Feuillatte Blanc de Blancs Champagne 1996, Premier Cru (All Nippon Airways)
Pierre Joët Grand Brut Champagne, NV (Northwest Airlines)

Top Five Red Wines
Barón de Ley Rioja Reserva 2000, Finca Monasterio, Spain (Iberia Air Lines of Spain)
Pieve di Spaltenna 1999, Tuscany, Italy (Virgin Atlantic Airways)
Altavilla Della Corte 2001, Sicily, Italy (Icelandair)
Montecillo Rioja 1995, Gran Reserva, Spain (Iberia Air Lines of Spain)
De Bortoli Deen Cabernet Sauvignon 2000, Australia (Icelandair)

Top Five White Wines
Mission Estate Winery Sauvignon Blanc 2002, New Zealand (All Nippon Airways)
Bestheim Gewürztaminer Reserve 2000, Alsace, France (Thai Airways International)
Weinbau Wenzl Grüner Veltliner 2002, Austria (Austrian Airlines)
Wente Chardonnay 2001, Arroyo Seco, Monterey, Calif. (Malaysia Airlines)
Robert Mondavi Chardonnay 2001, Central Coast, Calif. (Aeromexico)

Winners’ Words

“We are delighted to learn of our success in Global Traveler’s business-class wine competition. Customer satisfaction is our number one priority. That is why, in 1999, when we presented our new intercontinental business class, we included among the innovations, enhanced menus of Mediterranean cuisine and, of course, carefully selected Spanish wines.” – Jose Alvarado, general manager, Iberia Air Lines of Spain

“It is a great honor to receive this recognition from Global Traveler. At ANA, we are constantly trying to find new ways to delight and surprise our passengers, to keep up with new trends and to offer wines unique in character. To find the right wines, we taste 1,200 possibilities over eight months; from them, we choose 12 labels. Last year for the first time, we tried New World wines alongside the traditional. This award is a testament to the producers and to the changing tastes o f our passengers.” – Tomoko Kishida, sommelier, All Nippon Airways

“Winning first place for our Champagne is an amazing recognition of our efforts to offer Varig’s passengers the best in-flight experience. To select our wines, we employ the BSA, the Brazilian Sommeliers Association-Rio de Janeiro. From samples preselected at major wine trade shows, BSA this year blind-tasted 600 wines in two weeks.

“We find our passengers are more demanding and well-informed, and so we have refreshed our wine program, broadened our frontiers and created new enological routes. Now, besides the classic French wines, we have introduced wines of the highest quality from Chile, Argentina, California, Italy, South Africa and Australia. Our winning proves we are on the right track.” – Edward Couto, in-flight product manager, Varig


GT Tested Awards Ranking

Airlines

Best Airline in the World
Singapore Airlines
Thai Airways International
British Airways
Virgin Atlantic Airways
Lufthansa
Best Business Class
Virgin Atlantic Airways
British Airways
Singapore Airlines
Cathay Pacific Airways
Lufthansa
Best New Business Class
Cathay Pacific Airways
Lufthansa
Virgin Atlantic Airways
South African Airways
Singapore Airlines
Best Airline for First Class
British Airways
Emirates Airlines
Qatar Airways
Lufthansa
Qantas Airways
Best Airline for Economy Class
Midwest Airlines
American Airlines
EVA Air
JetBlue
Delta
Best Low-Cost Carrier
JetBlue
Southwest
Song
Ted
Ryainair
Best Onboard Service & Flight Attendants
Asiana Airlines
Thai Airways International
Malaysia Airlines
China Airlines
All Nippon Airways
Best Airline in Mexico
Aeromexico
Mexicana
Aerocalifornia
Best Airline in Central/South America
LAN
Varig
TAM
Aerolineas Argentinas
LAB Bolivian Airlines
Best Trans-Atlantic Airline
Swiss International Air Lines
British Airways
Virgin Atlantic Airways
Austrian Airlines
Lufthansa
Best Trans-Pacific Airline
Thai Airways International
Singapore Airlines
Cathay Pacific Airlines
United Airlines
Malaysia Airlines
Best in the Nordic Countries of Denmark, Finland, Iceland, Norway & Sweden
Scandinavian Airlines
Finnair
Icelandair
Best in the South Pacific, Australia & New Zealand
Qantas Airways
Air New Zealand
Air Tahiti Nui
Air Pacific
Best in Africa
South African Airways
Ethiopian Airlines
Air Mauritius
Air Namibia
Royal Air Maroc
Best in the Middle East
Emirates
Saudi Arabian Airlines
Qatar Airways
Middle East Airlines
ETIHAD Airways
Best in Eastern Europe
Czech Airlines
LOT Polish Airlines
Malev Hungarian
Estonian Airlines
Lithuanian Airlines
Best to Russia, the Commonwealth of Independent States and Baltic States
Finair
Scandinavian Airlines
Austrian Airlines
British Airways
Lufthansa
Best Frequent Flyer Program
United Mileage Plus
Northwest World Perks
Continental OnePass
Delta Skymiles
American AAdvantage
Best Airline Alliance
Star Alliance
SkyTeam
OneWorld

Airports

Best Airport Lounges
Virgin Atlantic Airways
United Airlines
British Airways
Cathay Pacific
American Airlines
Best Airport in the World
Seoul Incheon International Airport
Singapore Changi Airport
Hong Kong International Airport
Amsterdam Schiphol Airpo rt
Kuala Lumpur KLIA Airport
Best Airport in North America
Chicago O’Hare International Airport
Denver International Airport
Atlanta Hartsfield-Jackson International Airport
New York John F. Kennedy International Airport
San Francisco International Airport
Hotels

Best International Hotel Chain
Park Hyatt
InterContinental
Hilton International
Marriott
Four Seasons

Best Domestic Hotel Chain
Westin Hotels and Resorts
Park Hyatt
Four Seasons
Marriott
Hilton Corp.
Best Hotels in the United States
The Peninsula Chicago
The Plaza Hotel, New York
Four Seasons Beverly Hills
Mansion at Turtle Creek, Dallas
Four Seasons Hotel New York
Best Hotel Chain in Latin America
Sheraton Hotels & Resorts
InterContinental
Hilton International
Grand Hyatt
Melia Hotels
Best Hotel Rewards Programs in the World
Marriott Rewards
Starwood Preferred Guest
InterContinental / Holiday Inn Priority Club
Hilton HHonors
Hyatt Gold Passport
Other Stuff

Best Rental Car Company
Hertz
National
Avis
Dollar
Budget
B est Luggage Brand
Samsonite
Tumi
Lark
Travel Pro
Hartman
Best International Cellular Phone Service
Verizon Wireless
AT&T Wireless
Sprint PCS
Cingular
T-Mobile
Best Credit Cards Rewards Program
American Express Membership Rewards
Diners Club
Citi Advantage Visa
Untied Mileage Plus Signature Visa
Hilton HHonors Visa
Best Limousine Service
Carey International
Empire / Secure Car
Dav El
Boston Coach
1-800-Book-A-Limo
Best Technological Gadget
Bose Acoustic Noise Cancelling Headsets
Blackberry
iPod
Kensington WiFi Detector
Vonage Internet Phone Service

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