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Pierre Perusset, General Manager, The Ritz-Carlton, Hong Kong

Jan 31, 2015
2015 / January 2015

Name: Pierre Perusset
Title: General manager
Company, city: The Ritz-Carlton, Hong Kong
Number of employees: 570
Recent project: Daily operations at The Ritz-Carlton, Hong Kong
First job: My first job in the industry was “apprentice server” at the age of 16.
Little-known fact about you: I have learned karate (broke my hands twice when I was young), silat (Indonesian martial art), energy-restoring methods including tai chi and reiki and some practices of the Universal Tao System (healing sounds, qi gong, healing love), in addition to healthy eating. I exercise regularly and can do 100 push-ups in three minutes!

Your Business

Essential business philosophy: Love the people who work with you and around you, and treat them with respect and dignity. Love your guests as if they were family and do everything you can to make them happy.

Best way to keep a competitive edge: My team and I always aim to deliver personal experiences which will create long-lasting memories for our guests and touch their hearts.

Yardstick of success: Receiving a thank-you letter from guests or reading a guest review praising our ladies and gentlemen or a specific employee of the hotel for their great service — all are testimony to our achievements.

Pierre Perusset as a Traveler

What is the most important item you take when traveling?
A great book and sports attire, so I can work out

How do you spend your time on board?
Reading books and magazines, watching the latest movies

What is your favorite restaurant in the world?
Tosca on the 102nd floor of The Ritz-Carlton, Hong Kong

What is your favorite destination in the world?
Amazing Thailand

About The Ritz-Carlton, Hong Kong

What amenities are available to business and leisure travelers staying at The Ritz-Carlton, Hong Kong?
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel’s 312 guestrooms all offer spectacular city and harbor views. The Club Lounge (open 24 hours), featuring meeting facilities, six exquisite food and beverage presentations and breathtaking views, is ideal for both business and leisure travelers. The hotel offers six dining venues including the state-of-the-art Michelin-starred Italian restaurant Tosca; the Michelin 2-star Chinese restaurant Tin Lung Heen; The Lounge and Bar, with an international all-day dining menu; and Café 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 1,600 feet above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple’s suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center (open 24 hours) and an indoor pool on the 118th floor with an LED screen on the ceiling that measures 90 feet by 23 feet, as well as one of the largest ballrooms in the city at 9,300 square feet. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region.

Tell our readers about the hotel’s guestrooms.
Imagine being on a plane and looking down from the window. Being in the highest hotel in the world at an altitude of 1,600 feet is a similar feeling, except we are not moving. All our guestrooms located from floors 105 to 117 offer fascinating views of Hong Kong and Victoria Harbour.

What’s on the horizon for the property in 2015? Are any special events or programs planned for the hotel in the next year?
I won’t tell you everything; however, we are planning to open a new and extremely exclusive 18-seat bar counter/restaurant on the 118th floor, where diners can enjoy a panoramic view of Victoria Harbour. This will be one of the most exclusive dining experiences in the world!


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