Name: Paul Kerr
Company, city: Small Luxury Hotels of the World; London, England
Number of employees: 70
Recent project: The March 2013 launch of our Chinese website to improve communication and meet the needs of this emerging outbound market
First job: I began as an accountant with Deloitte Haskins & Sells (now PricewaterhouseCoopers), but a passion for the luxury market led to my first travel position with Forte Hotels. I then combined both passions as financial director of Cunard Hotels & Resorts.
Little-known fact about you: I am an avid sailor and feel most relaxed on the water. My sailboat is named Rum Truffle.
Essential business philosophy: Keep it simple for the customer, especially on your website. Create a great team that is motivated to work hard. We motivate our people by setting goals; anything can be accomplished if you have a goal.
Best way to keep a competitive edge: Continuous reinvention of the brand. If you don’t change, you die.
Yardstick of success: Numbers do not lie; 2012 marked SLH’s best year in terms of room nights and revenue. The business plan I created more than 20 years ago has not changed, and the figures are proof it continues to work.
Paul Kerr as a Traveler
What is the most important item you take when traveling? My iPad and my gym bag. Also, since I suffer from sleep apnea, my sleep machine assures I get a good night’s sleep.
How do you spend your time on board? I sleep so that when I land I am rested and alert.
What is your favorite restaurant in the world? One of my favorites is the Don Juan, a luxury boat that cruises the Seine in Paris as the sun goes down and serves a delicious four-course meal.
What is your favorite destination in the world? I travel 150 days per year on average, so I visit a number of places with different experiences. As a sailor, I’m a big fan of Greece and Thailand.
About Small Luxury Hotels of the World
What can travelers expect from Small Luxury Hotels? We are all about small hotels and big experiences. SLH offers small, luxury, independent hoteliers the opportunity to belong to a well-known and trusted brand while keeping their unique identity. The average size of our hotels is 50 rooms and has remained so for more than 20 years. This allows for the highest levels of personalized service resulting in the most rewarding and memorable experiences. With SLH, travelers know they will never fall victim to a cookie-cutter vacation and will always encounter the highest standards of excellence.
What makes Small Luxury Hotels unique? Simply put, freedom of choice. With more than 520 hotels in more than 70 countries, SLH offers a variety of options, from cutting-edge design hotels to palatial 17th-century mansions to wilderness lodges to remote private islands, as well as multiple means of booking. As independent hotels, the owners’ passion translates into the atmosphere on property and is reflected in the personal attention.
You added 63 hotels to the brand in 2012. What do you look for when adding a hotel? We have a strict selection process — we accept only 5 percent of the hotels that apply. First, the hotel must be the best of the best in the area and be independent. In addition, it must offer the highest standards of excellence across all areas of operation as well as reflect the local culture and surroundings. Last but certainly not least, the hotel must offer authentic experiences and service from the heart.
People need a “chance to get some well-needed rest, relaxation and fresh air.” This is a sentiment we all likely share, as does the European Commission, the executive branch of the European Union. The EC included that phrase when it released its plan to help reopen Europe following the COVID-19 global pandemic. While most EU borders remain closed to international travel until at least mid-June, the EC’s plan starts with inter-Europe travel, and are non-binding recommendations and guidelines. European countries still have the final decision, so travelers are advised to check the restrictions of the countries they plan to visit. According to the EC, “blanket restrictions of free movement are replaced by targeted measures.”
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
The cruise industry responds to the COVID-19 pandemic with updates on cancellations and rebooking policies. Here’s an update.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
One of Barcelona’s newest luxury hotels is located at the corner of modernity and tradition. As the name indicates, The Corner Hotel is situated on a flat corner in Barcelona’s L’Eixample neighborhood, a vast area of the city full of Modernist buildings and grid-like avenues.
MMGY Global Launches Travel Safety Barometer to Track U.S. Travelers’ Perception During Reopening Phase of Pandemic
MMGY Global launched its new Travel Safety Barometer, a sentiment tracking tool created for the travel and tourism industry to track American travelers’ perceptions of safety when it comes to specific travel behaviors as the country begins to reopen following the COVID-19 pandemic. Designed by MMGY’s Travel Intelligence research and insights division, the barometer is an information resource for business and leisure travelers and the travel industry.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
United Airlines opened a Club lounge inside Louis Armstrong New Orleans International Airport in November 2019. The lounge, near gate C7 in the airport’s new terminal, seats 95 guests and offers free WiFi, and ample power outlets and USB ports. COVID-19 may temporarily affect the lounge’s operating hours and procedures.