Name: Marc Ferguson
Title: General manager, Delta Sky Club Experience
Company, city: Delta Air Lines; Atlanta, Ga.
Number of employees: More than 80,000
Recent project: Launch of our third Asanda Spa Lounge, in our Delta Sky Club at ATL
First job: Retail manager at Federated Department Stores (Rich’s, now Macy’s)
Little-known fact about you: I swam in the U.S. Olympic Trial in 1988 in Austin, Texas.
What innovations/initiatives do you foresee in the industry over the next years? Customization is revolutionizing the travel industry, especially in the lounge space. We enable guests to craft their own experience — they can socialize, be productive or relax, whatever they prefer. We’ve created different areas and experiences in the Club that allow them to do so.
Best career advice you’ve received: I believe I heard it at my first job: Love what you do and it’s never a job. That’s followed me through every career choice I’ve made.
What advice would you give someone starting out in the field? I always tell those starting at Delta Air Lines to explore as many departments as they can. That variety of experience gives them a unique perspective when it comes to understanding the company, allowing them greater impact on the customer experience.
Marc Ferguson as a Traveler
Favorite travel memory or story: About eight years ago, I went on a safari in Kenya that was amazing and inspiring.
One travel tip you cannot live without: Do your homework and learn about the destination. Leave flexibility in your schedule for unexpected opportunities.
Best advice for business travelers: Stay hydrated and pack light.
About Delta Air Lines
What has recently been announced with Delta Sky Club? What can travelers expect from the new Delta Sky Clubs coming in 2019? We recently launched our third Asanda Spa Lounge, in our Club in ATL’s Terminal E. Guests appreciate this amenity, also offered at JFK and SEA. Along with light massages and facials, guests can purchase products with a credit card or Sky Miles. One of the more unique spa offerings, developed in partnership with Dr. Deepak Chopra, is a meditation experience designed for travelers.
Earlier this year, we launched a partnership with renowned French pastry chef Pierre Hermé. Club goers at JFK can enjoy his famous macarons and chocolates — so far, it’s a hit. In 2019 we will open Delta Sky Clubs in Austin and Phoenix, incorporating local food and art into the spaces.
Tell our readers about the food and beverage offerings available at Delta Sky Clubs. We’ve moved our food and beverage approach to focus on fresh, local and healthy. Our new SkyBowl is a fresh, seasonally rotated build-a-bowl experience available in 20 Clubs. Guests can choose the ingredients they’d like for their meals and make it as healthy or as indulgent as they’d like. All the Clubs focus on both seasonal food items and flavors from around the world. To provide another example, in Seattle we worked with local chef Ethan Stowell to craft a menu and offerings unique and specific to the city.
CLEAR members with a Delta Sky Club membership can use their fingerprints to enter some clubs now. Tell us about this and other new technology coming to the Clubs. At Reagan National Airport in Washington, D.C., and at Hartsfield- Jackson Atlanta International Airport, those enrolled in the CLEAR program can use biometric check-in, so they can use their fingerprints to enter the Club and don’t have to look around for that boarding pass. This technology also enables ambassadors to better engage with guests and help with more complex needs. At the same time, it satisfies those looking for a seamless check-in experience. We also recently rolled out handheld devices so ambassadors can greet and check in guests at the door. We’re continuously working to use technology to enhance the customer experience and give our ambassadors more tools.
Over the last three–four weeks, Portugal made significant strides in slowly, but surely, reopening the country for travel. As of May 18, Portugal further loosened restrictions by ending the country’s COVID-19 State of Emergency status while continuing social distancing.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
United Airlines introduces United CleanPlus, a partnership with Clorox and the Cleveland Clinic. The company is committed to putting health and safety at the forefront of the entire customer experience, and hopes to deliver an industry-leading standard of cleanliness. This partnership brings together Clorox and some of the country’s top medical experts from the Cleveland Clinic to help guide United Airlines’ new cleaning, safety and social distancing protocols.
At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of the Florida Keys’ most breathtaking sights with us, just in time for the June 1 reopening.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
A first of its kind in the region, The Department of Culture and Tourism – Abu Dhabi launched a safe and clean certification program. The program seeks to uplift and standardize cleanliness and hygiene levels across all businesses and organizations in the tourism sector, including hotels, malls and other attractions. DCT Abu Dhabi will offer certifications that ensure compliance of standardized hygiene levels, and the program will roll out in phases, with the first dedicated to hotels.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
Uniworld Boutique River Cruise Collection is celebrating the heroes. Travelers can nominate the unsung heroes in their lives for a chance to be selected for one of 25 complimentary, seven-night European river cruises for two through July 31.