Name: Javier Rosenberg
Title: Chief operating officer, Americas, and executive vice president, managed hotels
Company, city: Carlson Rezidor; Minnetonka, Minn.
Number of employees: 80,000 globally
Recent project: Opening the Radisson Blu in downtown Minneapolis
First job: I was a butler at Claridge Hotel Buenos Aires.
Little-known fact about you: I’ve lived in 11 cities in eight countries, and all three of my kids were born in different locations.
Essential business philosophy: Do your job with passion, and work hard. Attention to detail is essential.
Best way to keep a competitive edge: You must be four things: customer-focused, humble, nimble and accessible.
Yardstick of success: In my industry, it’s customer satisfaction and business growth.
Javier Rosenberg as a Traveler
What is the most important item you take when traveling?
All of those items to keep me connected, such as my phone, and noise-canceling headphones
How do you spend your time on board?
What is your favorite restaurant in the world?
Ard Bia at Nimmos in Galway, Ireland; it’s a small, typical Irish house serving great food.
What is your favorite destination in the world?
The south of Argentina in the summertime
About Carlson Rezidor
Carlson Rezidor recently introduced the Radisson Red brand in the Americas. Tell our readers about the new brand.
Radisson Red is adapted to the millennial customer — a connected hotel guest who appreciates design, social spaces and art. The brand focuses on food and beverage, offering great bars and dining outlets for the guests, while also being tech- and customer-centric. Everything is available at the guests’ fingertips. We find these customers enjoy time spent mingling with other guests in the social spaces, chatting and getting to know fellow travelers; there’s an emphasis on designing these areas to be welcoming and open. It’s an upscale select brand, defined as an upscale product designed to adapt to select services. Our goal is to operate 60 by 2020, and there are more coming to Europe and the Americas in the next year.
The Radisson Blu brand is rapidly expanding. Where can our readers expect to see new properties?
Currently, there are 285 Radisson Blu hotels, with a concentration in Europe, the Middle East, Africa and Asia Pacific. Expansion is focused in the Americas; in Latin America, we recently opened a new hotel and announced another. Radisson Blu is also an upscale brand, and we are looking to open another 25 or 50 hotels in the near future.
How has the Radisson brand been reimagined in North America? Tell us about the improvements across the U.S. portfolio.
For the past five years, we’ve focused on cleaning up the brand, eliminating some properties and renovating others, with about 79 percent complete. Radisson reimagined includes more tech elements, improved products and softer components. We describe them as traditional hotels with contemporary flair, and there’s been record growth. There are more than 150 properties across North and South America, with properties in Rio de Janeiro; Cartagena; New York at JFK International; Hartford, Conn.; Toledo, Ohio; Fresno, Calif.; and Calgary being reimagined.
Deep Dive Dubai, home of the deepest swimming pool for diving in the world, opened in Dubai, in the Nad Al Sheba neighborhood. Guinness World Records verified the pool as the world’s deepest swimming pool for diving at a depth of 60.02 meters, or almost 197 feet, holding 14 million liters of water, equivalent to six Olympic-sized swimming pools.
The biggest names in the Middle East sporting community will gather for the Sports Industry Awards as the event returns for its eighth edition. SPIA recognizes the achievements of individuals, organizations, facilities and campaigns that contributed to the development of sport in the region.
Family gatherings are extra special this year and we chose to celebrate a milestone birthday in New Orleans. The JW Marriott New Orleans, across the street from the historic French Quarter, is ideally situated for exploring the city. Streetcars roll in front of the property and are especially fun for first-time visitors. Within a ¾-mile radius, we could walk to the National WWII Museum, Ogden Museum of Southern Art, Sazerac House, Harrah’s Casino, the Shops of Canal Place and numerous restaurants.
For the third year in a row, Regent Seven Seas Cruises broke the company’s world cruise opening day booking record. The 2024 World Cruise sold out around 11 a.m. on July 14, after going on sale that morning at 8:30 a.m. Fares started at $73,499 per guest for a deluxe veranda suite, up to $199,999 per guest for a master suite.
The Sports Industry Awards returned with a bang last night as 200 guests packed the W Hotel Great Ball Room for the gala ceremony.
Aqua-Aston Hospitality, with hotels in Hawai’i, Florida and Costa Rica, introduced an intelligent text messaging platform at its hotels and resorts, streamlining real-time communication with guests. Since the mobile technology has been implemented, the platform has been successfully used to answer guest questions, manage check-in, deliver amenities, quickly communicate updates on services, send alerts and enable contact-less check-out.
As the vaccine rolls out and travel picks up, it’s time to start dreaming of your next trip. Here’s some destination inspiration for you. Take a visual journey through Okinawa with us.
You probably didn’t know you needed to visit the Dominican Republic until you learned about the new, beautiful, modern, all-inclusive resort in Punta Cana.
After more than a year of staying home and social distancing, Americans are ready to experience live entertainment again. According to Allianz Partners USA’s Vacation Confidence Index survey, 55 percent of Americans plan on attending at least one ticketed event before the end of 2021, with 16 percent planning to attend three or more events.