Name: Javier Rosenberg
Title: Chief operating officer, Americas, and executive vice president, managed hotels
Company, city: Carlson Rezidor; Minnetonka, Minn.
Number of employees: 80,000 globally
Recent project: Opening the Radisson Blu in downtown Minneapolis
First job: I was a butler at Claridge Hotel Buenos Aires.
Little-known fact about you: I’ve lived in 11 cities in eight countries, and all three of my kids were born in different locations.
Essential business philosophy: Do your job with passion, and work hard. Attention to detail is essential.
Best way to keep a competitive edge: You must be four things: customer-focused, humble, nimble and accessible.
Yardstick of success: In my industry, it’s customer satisfaction and business growth.
Javier Rosenberg as a Traveler
What is the most important item you take when traveling?
All of those items to keep me connected, such as my phone, and noise-canceling headphones
How do you spend your time on board?
What is your favorite restaurant in the world?
Ard Bia at Nimmos in Galway, Ireland; it’s a small, typical Irish house serving great food.
What is your favorite destination in the world?
The south of Argentina in the summertime
About Carlson Rezidor
Carlson Rezidor recently introduced the Radisson Red brand in the Americas. Tell our readers about the new brand.
Radisson Red is adapted to the millennial customer — a connected hotel guest who appreciates design, social spaces and art. The brand focuses on food and beverage, offering great bars and dining outlets for the guests, while also being tech- and customer-centric. Everything is available at the guests’ fingertips. We find these customers enjoy time spent mingling with other guests in the social spaces, chatting and getting to know fellow travelers; there’s an emphasis on designing these areas to be welcoming and open. It’s an upscale select brand, defined as an upscale product designed to adapt to select services. Our goal is to operate 60 by 2020, and there are more coming to Europe and the Americas in the next year.
The Radisson Blu brand is rapidly expanding. Where can our readers expect to see new properties?
Currently, there are 285 Radisson Blu hotels, with a concentration in Europe, the Middle East, Africa and Asia Pacific. Expansion is focused in the Americas; in Latin America, we recently opened a new hotel and announced another. Radisson Blu is also an upscale brand, and we are looking to open another 25 or 50 hotels in the near future.
How has the Radisson brand been reimagined in North America? Tell us about the improvements across the U.S. portfolio.
For the past five years, we’ve focused on cleaning up the brand, eliminating some properties and renovating others, with about 79 percent complete. Radisson reimagined includes more tech elements, improved products and softer components. We describe them as traditional hotels with contemporary flair, and there’s been record growth. There are more than 150 properties across North and South America, with properties in Rio de Janeiro; Cartagena; New York at JFK International; Hartford, Conn.; Toledo, Ohio; Fresno, Calif.; and Calgary being reimagined.
At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of London’s most breathtaking sights with us.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
Omni Orlando Resort at ChampionsGate gets a new look this fall, with renovations planned for all guestrooms, villas, public spaces and meeting rooms. The next phase of the property’s renovations begins in June and is expected to elevate the overall guest experience. Guestroom renovations are scheduled to wrap up in early fall, while meeting and function space, as well as lobby, renovations were completed over the winter.
The cruise industry responds to the COVID-19 pandemic with updates on cancellations and rebooking policies. Here’s an update.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
A new partnership between Four Seasons Resort Seychelles at Desroches Island and Tropicsurf gives guests at the property yet another fun activity to enjoy throughout the year. Tropicsurf provides a variety of surfing programs, including 60-minute, introductory lessons for beginners, as well as programming for more confident surfers.
Belmond introduced its Tomorrow Time Travel Pass to allow travelers to start planning for the future. With no expiration date and available across Belmond’s portfolio, Tomorrow Time Travel Passes are both gift cards and e-cards; travelers receive a bonus $100 voucher when purchasing a $500 gift card, or $200 when spending more than $1,000.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
New research from the Global Business Travel Association shows a bit of optimism for the travel industry. GBTA conducted its seventh poll (since the start of the COVID-19 pandemic) of its membership May 13–15, and received 1,705 member company responses.