Arrival/Check-in: As our taxi slid into the line of vehicles at the hotel’s covered entrance, several bellmen were hailing cabs and handling the luggage of guests. But immediately one was opening our door and taking charge of our belongings. Inside, a woman at reception thoughtfully suggested we move to a desk so I could speak to her eye to eye from my wheelchair. She reviewed the hotel’s amenities, explaining that the Regency Club Lounge was undergoing renovations and was temporarily housed in the Churchill Bar. A few moments later, we were being escorted to our room. (30/30)
Guest Quarters: Our Club King room looked out on the lovely greenery of Portman Square. Guests can borrow a key from the concierge to play a game of tennis there or simply sit and enjoy the serenity. The room included a large work desk; a flat-screen television; and cabinets stocked with an umbrella, an iron and ironing board, tea/coffee service, a safe and even a flashlight. The large, accessible bathroom was elegantly appointed, but the water pressure was quite poor. This was the first hotel we have ever stayed at where the guestroom door and bathroom door opened automatically using the room key and a control panel — an extremely helpful feature for someone who uses a wheelchair. (29/30)
Services/Amenities: Guests registered on the Club level can enjoy a Continental breakfast, but we also had the choice of ordering from a menu that included eggs, porridge and pancakes. The Churchill Bar, decorated with photographs of Winston Churchill, was crowded every morning, but the staff graciously refilled our coffee as we sat reading the newspapers. Another option for dining is the hotel’s restaurant, Montagu, where they also serve the Montagu Afternoon Tea, a Tea Guild award winner in 2010. Its tiered stands of traditional British sandwiches, scones with strawberry jam or Cornish clotted cream and delectable pastries (including Churchill’s favorite, chocolate éclairs) make an impressive presentation. Guests can work off some of those calories at the fitness center or by walking to nearby Oxford Street for shopping. (39/40)
The Experience: From the moment we stepped inside, the hotel exuded energy. During our weekend stay, the hotel buzzed as a couple and their boisterous guests celebrated their wedding, and every night the restaurant was full until closing. Even breakfast was a busy affair. But our luxurious room with the soothing view was the perfect place to find tranquility after a day in London.
Total Score: 98/100
Hyatt Regency London – The Churchill
30 Portman Square
London W1H 7BH, United Kingdom
tel 44 20 7486 5800
Hyatt Regency London – The Churchill
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