FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Emily Snyder, Vice President, Sales and Marketing, Mandarin Oriental Hotel Group

Nov 30, 2014
2014 / November 2014

Name: Emily Snyder
Title: Vice president, sales and marketing
Company, city: Mandarin Oriental Hotel Group; New York City, N.Y.
Number of employees: 13,000 worldwide
Recent project: Opening properties in Shanghai and Paris, and taking over the Rosewood in Atlanta
First job: Selling Girl Scout cookies door to door
Little-known fact about you: I met and kissed Bruce Springsteen in 1980.

Your Business

Essential business philosophy: Encourage open, collaborative communication. Listen, listen, listen, and then listen some more.

Best way to keep a competitive edge: Read, keep on top of clients and learn how your businesses relate. Mentor young people.

Yardstick of success: Delivered by our dedicated colleagues, Mandarin Oriental’s legendary service is the hallmark of our company. We focus on providing personalized service to every guest every day and on the sincerity of the people who deliver it. Our colleagues are encouraged to know our guests and to anticipate what they want in order to surprise and delight them. Passion, enthusiasm and attention to detail are essential in order for our guests to feel they are being looked after by people who genuinely care for them. Our company culture really comes into play when it inspires our colleagues to provide an extra level of service that makes a guest experience exceptional.

Emily Snyder as a Traveler

What is the most important item you take when traveling? Earplugs

How do you spend your time on board? Reading and thinking, while trying to avoid the cookies!

What is your favorite restaurant in the world? I have two: Benoit in Paris for Sunday lunch, and Mandarin Grill + Bar at Mandarin Oriental, Hong Kong, for the Dover sole.

What is your favorite destination in the world? Manhattan Beach, Calif., to visit my brother and his family

About Mandarin Oriental Hotel Group

Mandarin Oriental seems focused on introducing new, upscale dining concepts at various properties. Can you tell our readers a bit more about this?
Nearly half of our hotels — 11 in all — have Michelin stars. Across those properties, Mandarin Oriental has 16 Michelin stars in total, which is more than any other hotel group. Cuisine globally is a huge focus for the brand. The hotel in Hong Kong has the most stars, and the Mandarin Oriental, Las Vegas has phenomenal food.

What are the most unique and attractive amenities across the brand to entice luxury business travelers?
Corporate travelers can create an online profile of their preferences. For example, if they like a humidifier and green tea in the room, all they have to do is indicate it on the profile and it will be there.

We also offer spa treatments tailor-made for business travelers. We have 5-star spas around the world, allowing business travelers to unwind a bit. Our spas use indigenous practices. In Atlanta, you’ll find peaches utilized as an ingredient in the products. Physical fitness is a focus for the brand, and we spend more per square foot than any other hotel group.

What’s coming in the next year for Mandarin Oriental?
We recently launched TripAdvisor functionality live on the Mandarin Oriental website; this allows travelers to see real-time reviews on our website as they are happening and as they are booking.

In 2015, we will welcome properties in Milan and Beijing. Overall, expansion in China is a focus.

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed
Daily
Feb 23, 2024

The Radical: A New Boutique Hotel, Opens in Asheville, North Carolina’s, River Arts District

Once an abandoned 1923 constructed warehouse in Asheville, North Carolina, it took a creative group of designers, artists, musicians, chefs and business folks to transform a neglected, 100-year-old structure into one of Asheville’s most interesting and daring hotel projects.

Unearth Seoul’s Hidden Gems

Filled with hidden treasures waiting to be discovered, Seoul invites travelers to unearth its many gems, and Seoul Tourism Organization is here to help travelers do just that. Through thoughtfully created initiatives like the Theme Tourism County Competition, Seoul Tourism Organization works closely with local districts to identify and showcase what makes each district unique and charming in all seasons.

February 2024
Feb 23, 2024

Pickle Up: Get in on America’s Fastest Growing Sport

Early on, pickleball had something to do with pickles. Pickles the dog, that is. In one story, the game was named for a family dog that ran off with the ball between sets.

Daily
Feb 23, 2024

Hôtel Norman Opens Near the Top of Champs Elysées

Located a short walk from the Arc de Triomphe, Olivier Bertrand recently opened Hôtel Norman for those looking to explore the city.

Why Buy Trip Cancellation Insurance?

Don’t risk losing all the money you’ve spent if you must cancel your trip at the last minute. Allianz Travel Insurance can give you:

Daily
Feb 23, 2024

JW Marriott Hotel Mexico City Polanco Completes Renovations

JW Marriott Hotel Mexico City Polanco recently completed renovations of its entrances, lobby, culinary concepts and meeting space. This marks the final stage of the renovation, which began in 2021 with the revitalization of its 269 guestrooms and 45 suites.

Daily
Feb 21, 2024

Make Alberta, Canada, Your Next Wellness Getaway

Rich in mountains, prairies, forests and hot springs, Alberta, Canada, takes nature and wellness travel to a whole new level. Combine the beauty of this western Canadian province with relaxation and you’re in for a treat.

Hit the High Notes in Nashville

Nashville’s once-modest skyline continues to evolve as its luxury market grows. Lavish hotel properties are added to the landscape while acclaimed chefs stake claim in the robust culinary scene and premier cultural offerings round out the city’s repertoire.

eFlyer Reviews
Feb 21, 2024

Amantaka Review

You know what you’re going to get at an Aman hotel, and also you don’t. Expect peerless service, obsessive attention to detail, architectural elegance worthy of a fashion magazine, a holistic approach to wellness and astounding levels of comfort. But each property is also intimately connected to its setting, and that’s where the surprises lie. For instance, finding yourself on your knees on a sidewalk in Luang Prabang handing out sticky rice to Buddhist monks at 5:30 a.m. isn’t something we expected.