Name: Emily Snyder
Title: Vice president, sales and marketing
Company, city: Mandarin Oriental Hotel Group; New York City, N.Y.
Number of employees: 13,000 worldwide
Recent project: Opening properties in Shanghai and Paris, and taking over the Rosewood in Atlanta
First job: Selling Girl Scout cookies door to door
Little-known fact about you: I met and kissed Bruce Springsteen in 1980.
Your Business
Essential business philosophy: Encourage open, collaborative communication. Listen, listen, listen, and then listen some more.
Best way to keep a competitive edge: Read, keep on top of clients and learn how your businesses relate. Mentor young people.
Yardstick of success: Delivered by our dedicated colleagues, Mandarin Oriental’s legendary service is the hallmark of our company. We focus on providing personalized service to every guest every day and on the sincerity of the people who deliver it. Our colleagues are encouraged to know our guests and to anticipate what they want in order to surprise and delight them. Passion, enthusiasm and attention to detail are essential in order for our guests to feel they are being looked after by people who genuinely care for them. Our company culture really comes into play when it inspires our colleagues to provide an extra level of service that makes a guest experience exceptional.
Emily Snyder as a Traveler
What is the most important item you take when traveling? Earplugs
How do you spend your time on board? Reading and thinking, while trying to avoid the cookies!
What is your favorite restaurant in the world? I have two: Benoit in Paris for Sunday lunch, and Mandarin Grill + Bar at Mandarin Oriental, Hong Kong, for the Dover sole.
What is your favorite destination in the world? Manhattan Beach, Calif., to visit my brother and his family
About Mandarin Oriental Hotel Group
Mandarin Oriental seems focused on introducing new, upscale dining concepts at various properties. Can you tell our readers a bit more about this?
Nearly half of our hotels — 11 in all — have Michelin stars. Across those properties, Mandarin Oriental has 16 Michelin stars in total, which is more than any other hotel group. Cuisine globally is a huge focus for the brand. The hotel in Hong Kong has the most stars, and the Mandarin Oriental, Las Vegas has phenomenal food.
What are the most unique and attractive amenities across the brand to entice luxury business travelers?
Corporate travelers can create an online profile of their preferences. For example, if they like a humidifier and green tea in the room, all they have to do is indicate it on the profile and it will be there.
We also offer spa treatments tailor-made for business travelers. We have 5-star spas around the world, allowing business travelers to unwind a bit. Our spas use indigenous practices. In Atlanta, you’ll find peaches utilized as an ingredient in the products. Physical fitness is a focus for the brand, and we spend more per square foot than any other hotel group.
What’s coming in the next year for Mandarin Oriental?
We recently launched TripAdvisor functionality live on the Mandarin Oriental website; this allows travelers to see real-time reviews on our website as they are happening and as they are booking.
In 2015, we will welcome properties in Milan and Beijing. Overall, expansion in China is a focus.
Read This Next
Lotte Hotel Seoul
2014 / February 2014
Jun 1, 2016All Reads on This Topic
Read Them All
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Jul 13, 2020Delta Air Lines Adds Layers of Protection for Safe Travels
Delta Air Lines is happy to welcome travelers back while implementing extra precautions to ensure a safe, clean environment for passengers. After listening to customers' main concerns about returning to flying, Delta Air Lines came up with layers of protection.
Sponsored Content
A Lighter Footprint
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Daily
Jul 10, 2020Visit Navajo Nation
Navajo Nation is an area of land in the southwestern United States. Covering about 27,000 square miles, the region in Arizona, New Mexico and Utah currently makes up the largest area of land retained by a tribe within the United States. Home to the Navajo people, the area boasts monuments, parks, markets, trails and historic sites.
Daily
Jul 10, 2020Buy Now, Stay Later: Thailand
The Tourism Authority of Thailand’s Los Angeles Office announced a new initiative for would-be travelers waiting for the green light. The Buy Now, Stay Later: Thailand launch comes on the heels of Thailand’s foreign travel restrictions extending until further notice.
Sponsored Content
The Perfect Fit
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Daily
Jul 9, 2020Black-Owned Travel Essentials Companies
Packing for a trip can be stressful — making sure you have all the travel essentials. Don’t always rely on nearest store or mall for your travel needs, check out these Black-owned travel essentials companies.
Parkway Bakery & Tavern Review
eFlyer Reviews
Jul 8, 2020eFlyer Deals
Jul 8, 2020Breezes Resort & Spa – Bahamas Reopens with Summer of Savings Special
Through July 30, travelers looking for a Caribbean getaway can book the Breezes Summer of Savings special at Breezes Resort & Spa – Bahamas. The promotion offers up to 60 percent off stays now through Dec. 25, starting at just $139 per person, per night at double occupancy. Book now.
Sponsored Content
Adventure of a Lifetime with Volvo
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
eFlyer Deals
Jul 8, 2020Kimpton Hotels Ready to Welcome You Back
A number of Kimpton Hotels & Restaurants reopened their doors around the United States. The properties have been hard at work building upon the brand’s already high cleanliness standards, while still retaining the beloved perks that enhance the uniquely Kimpton experience, including coffee hour, yoga mats and more.
ShareThis