If you’re flying economy, you certainly don’t expect much in the way of freebies. But Delta Air Lines shocked passengers recently by testing free meals on some of its cross-country flights.
Last month, passengers on a Delta flight from San Francisco (SFO) to New York (JFK) were pleasantly surprised when the airline announced it would be testing free meals in economy class. “Coach passengers were given a choice between a smoked turkey sandwich and a veggie wrap,” reported the Boarding Area blog.
A Delta spokesperson explained, “Delta is currently testing complimentary meals in the Main Cabin on Transcon flights as part of the airline’s focus on continuously looking at ways to enhance and elevate the on-board experience for customers. During the test period customer satisfaction scores will be closely monitored to determine the impact on the in-flight experience. Additional details will be shared once the results of the testing have been reviewed and a go-forward plan has been finalized.”
In an age where airlines are increasingly cutting amenities, this move by Delta — even if the food isn’t particularly fancy or widely available — is drawing plenty of positive attention.
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