On the Ground: If I had done a little more research about my Economy Extra ticket to Stockholm, I would have known that I was able to check in with the business-class passengers. But when I showed the attendant my e-ticket she took me right to the business-class check-in. My bags were checked to Oslo, my final destination, and I was on my way in less that two minutes. I went through security and had more than three hours to go over emails and make some calls. (30/30)
Pre-flight: A friendly flight attendant greeted me at the door and directed me to a separate cabin for Economy Extra. This is not a section in economy, but is its own section in the plane. With a 2-3-2 seat configuration, the cabin has a more spacious environment than economy. I was shown to my seat and offered a pre-flight drink. (28/30)
In-flight: After take-off we were served a light snack and a drink. Next on the agenda was dinner. This is where I think the airline can do a little better. We only had a choice of either a chicken or fish dish. I chose the chicken, which did taste good and was a very generous portion, but I would have liked a wider range of choices. After dinner I reclined my seat, raised my footrest, selected a movie from my personal video on demand and blissfully went to sleep. (37/40)
The Experience: With the way the global economy is going, I would highly recommend SAS Economy Extra for a business traveler who is trying to save money or the experienced flyer who wants a little more than economy class has to offer. With the larger seat and spacious cabin, extra services and amenities, this is an industry trend that I could see really expanding. I also have to mention the very professional flight staff; they were constantly keeping an eye on everyone in the cabin, very pleasant and always attentive. SAS has got this right.
Total Score: 95/100
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