Name: Robert (Bob) Lauter Title: CEO Company, city: Master Spas, Inc.; Fort Wayne, Ind. Number of employees: 400-plus Recent project: I just finished a six-year term as the president of the International Hot Tub Association, the spa and hot tub industry’s trade association. First job: Delivering newspapers Little-known fact about you: I worked as a ski instructor and boxed in Golden Gloves.
Essential business philosophy: Treating our employees, vendors and customers like family Best way to keep a competitive edge: Develop a culture of innovation. Consumers are still willing to pay a premium for innovations. Yardstick of success: We measure success in many ways. Quality surveys, awards and consumer surveys are just a few; how our sales compare to our industry is the most important measure. Consumers vote with their dollars; so if you are profitably taking market share, you are succeeding.
Robert Lauter as a Traveler
What is the most important item you take when traveling? Besides my iPhone, it’s my Bose noise-canceling ear buds. How do you spend your time on board? Reading, watching movies on my phone or listening to audio books What is your favorite restaurant in the world? Victor Café in Philadelphia What is your favorite destination in the world? New Hampshire or Jamaica, depending on the time of year
About Master Spas, Inc.
Tell our readers about Master Spas’ history. Our history goes all the way back to 1978 when we were one of the first companies to make spas out of acrylic. I joined the company in 1988 as vice president of the spa division. In February 1996 I led an investment group to purchase the spa division from the equity group that owned it. We’ve had explosive growth over the last 20 years, including a 10-year period when we grew more than 35 percent every year. What can readers expect from Master Spas products? They can expect a premium product that is super energy-efficient and loaded with advanced technology. Master Spas products are environmentally friendly. Tell our readers more about those initiatives. Not only are our products super energy-efficient, but we also use the most Earth-friendly foam insulation that doesn’t have harmful emissions. Our factory has a robust recycling program.
United Airlines is making its MileagePlus program more flexible for its frequent-flyer customers in response to the ongoing COVID-19 crisis and global travel restrictions.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Hamilton Hotel, in downtown Washington, D.C., offers its rooms for use as home offices for people who need safe, clean work environments outside of their home. Guests can make booking by calling the hotel directly at 202.682.0111.
While we wait patiently for the go-ahead to travel, Crystal Cruises offers some home-bound programming with [email protected]. The virtual cruise experience was created to appease the wandering traveler’s eye and inspire future vacation plans, all from the comfort of home — a growing theme in the industry, but a novel idea in the cruising world.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
A new report shows the country’s most miserable airports: Newark (EWR), Chicago O’Hare (ORD) and LaGuardia (LGA) rank near the top of the list.