FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Paul Wright, General Manager, Hyatt Regency Incheon

Oct 1, 2013
2013 / October 2013

Name: Paul Wright
Title: General manager
Company, city: Hyatt Regency Incheon; Incheon, South Korea
Number of employees: 580
Recent project: We are expanding the hotel to a second tower, which will double the number of guestrooms to more than 1,000 in 2014.
First job: I was a banquet waiter at the Hyatt Regency Perth.
Little-known fact about you: I enjoy cooking in my spare time.

Paul Wright’s Business

Essential business philosophy: Lead by example.
Best way to keep a competitive edge: Talk to our customers and associates; they are the closest to our business and can give us the best insights on how to stay ahead of the competition.
Yardstick of success: We can quantifiably show our strategies have improved our performance on our key measurables, such as guest satisfaction, employee engagement and sustainable profitability.

Paul Wright as a Traveler

What is the most important item you take when traveling? My passport! And my smartphone and iPad
How do you spend your time on board? I read newspapers, catch up on emails that require longer responses and, of course, take in a movie or two.
What is your favorite restaurant in the world? Mezza 9 at Grand Hyatt Singapore
What is your favorite destination in the world? As an avid skier, I would select Whistler, British Columbia.

About Hyatt Regency Incheon

What can travelers expect from Hyatt Regency Incheon? We have a hyperfocus on customer service and try to personalize the guest experience. A great number of our guests are transit passengers, so we want their stay with us to be seamless every time. Korean hospitality is gracious, polite and efficient. We strive to deliver an energizing experience that is unique. Everything must work; our property is close to the airport and travelers need it to be efficient and comfortable. We feel confident in what we do and act as one cohesive unit — for example, you might find a security guard helping with luggage — as we try to work toward common goals and provide a truly authentic hospitality experience.

What makes the Hyatt Regency Incheon unique? First, we are close to Incheon International Airport, but at the same time we do not consider ourselves an airport hotel. The Hyatt Regency Incheon’s level of service and attention compares to that of any 5-star luxury hotel in Asia. Restaurant 8, for example, is not just a hotel restaurant but a destination for local residents due to the high quality and special events we offer all year long. In 2013, TripAdvisor ranked us first for Best Service in the top 25 hotels in Korea, and in 2012, Global Traveler readers voted us Best Airport Hotel.

What do you find most challenging about running the Hyatt Regency Incheon? Our goal is to make Incheon a meetings, incentive, convention and exhibitions destination for events with about 600 attendees. With the second tower soon ready to open, we have the capacity and space to focus more closely on this competitive market. Incheon is a wonderful hub market for global meetings and events. With the 2014 Asian Games here, we will be able to showcase our abilities.

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed
Daily
Apr 24, 2024

Summer, Unplugged: Get Cozy at These Digital Detox Destinations

There is a cure for summertime blues in the digital age: Find yourself a beautiful country inn, cabin or retreat far in spirit from the maddening crowds and distractions of daily life. Next, unplug, relax and don’t look back.

L’Ermitage Beverly Hills: A Discreet Hideaway Awaits

Nestled between the palm-lined boulevards of residential Beverly Hills, L'Ermitage evokes a sense of refined elegance and unparalleled service. This Forbes Five-Star and AAA Five Diamond haven continues to captivate discerning travelers and Angelenos with its unwavering dedication to personalized hospitality.

eFlyer Reviews
Apr 24, 2024

Fairfield by Marriott Phnom Penh Review

Phnom Penh as we imagined it stretches beneath us: a picturesque, low-rise mix of Southeast Asian and French Colonial styles. When the inhabitants of those buildings look back at us here in the Fairfield by Marriott hotel in Chip Mong Tower, they see the future.

Daily
Apr 24, 2024

Wolf by Vanderpump Opens at Harveys Lake Tahoe

Lisa Vanderpump, TV star and restaurateur, recently opened her newest restaurant, Wolf by Vanderpump at Harveys Lake Tahoe, in partnership with Caesars Entertainment. To commemorate the occasion, Vanderpump hosted a star-studded opening and surprised guests with an extravagant “white carpet” arrival with her dog, Marky.

Reconnecting the World: GBTA Convention 2023 Spotlights the Vital Role of Business Travel and In-Person Connection

In an increasingly digital and interconnected world, the Global Business Travel Association (GBTA) Convention remains an indispensable platform for business travel industry professionals seeking to make the most of the power of face-to-face connections. Taking place August 13–15 in Dallas, the 2023 GBTA Convention provides the unique opportunity for professionals and companies to join visionaries, thought leaders and industry experts for meaningful networking, cutting-edge insights and inspiring innovation.

eFlyer News
Apr 24, 2024

World of Hyatt Members Can Now Earn Points at Mr. and Mrs. Smith Properties Worldwide

Starting today, World of Hyatt members can now earn and redeem points at a collection of more than 700 boutique and luxury hotels and villas around the globe with Mr. & Mrs. Smith. The luxury travel platform was acquired by Hyatt in 2023 and brings even more world-class properties and amenities to World of Hyatt guests than ever before.

Daily
Apr 24, 2024

Four Seasons Yachts Unveils Inaugural Itineraries

Four Seasons Yachts prepares for its inaugural season by unveiling the first 10 of its unique voyages in the Caribbean and Mediterranean.

Travel Tips to Help Protect Your Health and Your Trip

Five Tips to Help Minimize Potential Travel Problems

Daily
Apr 23, 2024

6 Wellness Experiences to Try Around the World from Four Seasons

Plan a wellness-focused getaway at one of these Four Seasons Hotels & Resorts around the world.