Name: Paul Wright
Title: General manager
Company, city: Hyatt Regency Incheon; Incheon, South Korea
Number of employees: 580
Recent project: We are expanding the hotel to a second tower, which will double the number of guestrooms to more than 1,000 in 2014.
First job: I was a banquet waiter at the Hyatt Regency Perth.
Little-known fact about you: I enjoy cooking in my spare time.
Paul Wright’s Business
Essential business philosophy: Lead by example.
Best way to keep a competitive edge: Talk to our customers and associates; they are the closest to our business and can give us the best insights on how to stay ahead of the competition.
Yardstick of success: We can quantifiably show our strategies have improved our performance on our key measurables, such as guest satisfaction, employee engagement and sustainable profitability.
Paul Wright as a Traveler
What is the most important item you take when traveling? My passport! And my smartphone and iPad
How do you spend your time on board? I read newspapers, catch up on emails that require longer responses and, of course, take in a movie or two.
What is your favorite restaurant in the world? Mezza 9 at Grand Hyatt Singapore
What is your favorite destination in the world? As an avid skier, I would select Whistler, British Columbia.
About Hyatt Regency Incheon
What can travelers expect from Hyatt Regency Incheon? We have a hyperfocus on customer service and try to personalize the guest experience. A great number of our guests are transit passengers, so we want their stay with us to be seamless every time. Korean hospitality is gracious, polite and efficient. We strive to deliver an energizing experience that is unique. Everything must work; our property is close to the airport and travelers need it to be efficient and comfortable. We feel confident in what we do and act as one cohesive unit — for example, you might find a security guard helping with luggage — as we try to work toward common goals and provide a truly authentic hospitality experience.
What makes the Hyatt Regency Incheon unique? First, we are close to Incheon International Airport, but at the same time we do not consider ourselves an airport hotel. The Hyatt Regency Incheon’s level of service and attention compares to that of any 5-star luxury hotel in Asia. Restaurant 8, for example, is not just a hotel restaurant but a destination for local residents due to the high quality and special events we offer all year long. In 2013, TripAdvisor ranked us first for Best Service in the top 25 hotels in Korea, and in 2012, Global Traveler readers voted us Best Airport Hotel.
What do you find most challenging about running the Hyatt Regency Incheon? Our goal is to make Incheon a meetings, incentive, convention and exhibitions destination for events with about 600 attendees. With the second tower soon ready to open, we have the capacity and space to focus more closely on this competitive market. Incheon is a wonderful hub market for global meetings and events. With the 2014 Asian Games here, we will be able to showcase our abilities.
Deep Dive Dubai, home of the deepest swimming pool for diving in the world, opened in Dubai, in the Nad Al Sheba neighborhood. Guinness World Records verified the pool as the world’s deepest swimming pool for diving at a depth of 60.02 meters, or almost 197 feet, holding 14 million liters of water, equivalent to six Olympic-sized swimming pools.
The biggest names in the Middle East sporting community will gather for the Sports Industry Awards as the event returns for its eighth edition. SPIA recognizes the achievements of individuals, organizations, facilities and campaigns that contributed to the development of sport in the region.
Family gatherings are extra special this year and we chose to celebrate a milestone birthday in New Orleans. The JW Marriott New Orleans, across the street from the historic French Quarter, is ideally situated for exploring the city. Streetcars roll in front of the property and are especially fun for first-time visitors. Within a ¾-mile radius, we could walk to the National WWII Museum, Ogden Museum of Southern Art, Sazerac House, Harrah’s Casino, the Shops of Canal Place and numerous restaurants.
For the third year in a row, Regent Seven Seas Cruises broke the company’s world cruise opening day booking record. The 2024 World Cruise sold out around 11 a.m. on July 14, after going on sale that morning at 8:30 a.m. Fares started at $73,499 per guest for a deluxe veranda suite, up to $199,999 per guest for a master suite.
You probably didn’t know you needed to visit the Dominican Republic until you learned about the new, beautiful, modern, all-inclusive resort in Punta Cana.
Aqua-Aston Hospitality, with hotels in Hawai’i, Florida and Costa Rica, introduced an intelligent text messaging platform at its hotels and resorts, streamlining real-time communication with guests. Since the mobile technology has been implemented, the platform has been successfully used to answer guest questions, manage check-in, deliver amenities, quickly communicate updates on services, send alerts and enable contact-less check-out.
As the vaccine rolls out and travel picks up, it’s time to start dreaming of your next trip. Here’s some destination inspiration for you. Take a visual journey through Okinawa with us.
As more travelers return to the skies, American is here every step of the way to ensure an elevated and seamless journey. Experience flying freedom with AirPass, American’s all-inclusive, pre-paid travel membership program.
After more than a year of staying home and social distancing, Americans are ready to experience live entertainment again. According to Allianz Partners USA’s Vacation Confidence Index survey, 55 percent of Americans plan on attending at least one ticketed event before the end of 2021, with 16 percent planning to attend three or more events.