Name: Paul Wright
Title: General manager
Company, city: Hyatt Regency Incheon; Incheon, South Korea
Number of employees: 580
Recent project: We are expanding the hotel to a second tower, which will double the number of guestrooms to more than 1,000 in 2014.
First job: I was a banquet waiter at the Hyatt Regency Perth.
Little-known fact about you: I enjoy cooking in my spare time.
Paul Wright’s Business
Essential business philosophy: Lead by example.
Best way to keep a competitive edge: Talk to our customers and associates; they are the closest to our business and can give us the best insights on how to stay ahead of the competition.
Yardstick of success: We can quantifiably show our strategies have improved our performance on our key measurables, such as guest satisfaction, employee engagement and sustainable profitability.
Paul Wright as a Traveler
What is the most important item you take when traveling? My passport! And my smartphone and iPad
How do you spend your time on board? I read newspapers, catch up on emails that require longer responses and, of course, take in a movie or two.
What is your favorite restaurant in the world? Mezza 9 at Grand Hyatt Singapore
What is your favorite destination in the world? As an avid skier, I would select Whistler, British Columbia.
About Hyatt Regency Incheon
What can travelers expect from Hyatt Regency Incheon? We have a hyperfocus on customer service and try to personalize the guest experience. A great number of our guests are transit passengers, so we want their stay with us to be seamless every time. Korean hospitality is gracious, polite and efficient. We strive to deliver an energizing experience that is unique. Everything must work; our property is close to the airport and travelers need it to be efficient and comfortable. We feel confident in what we do and act as one cohesive unit — for example, you might find a security guard helping with luggage — as we try to work toward common goals and provide a truly authentic hospitality experience.
What makes the Hyatt Regency Incheon unique? First, we are close to Incheon International Airport, but at the same time we do not consider ourselves an airport hotel. The Hyatt Regency Incheon’s level of service and attention compares to that of any 5-star luxury hotel in Asia. Restaurant 8, for example, is not just a hotel restaurant but a destination for local residents due to the high quality and special events we offer all year long. In 2013, TripAdvisor ranked us first for Best Service in the top 25 hotels in Korea, and in 2012, Global Traveler readers voted us Best Airport Hotel.
What do you find most challenging about running the Hyatt Regency Incheon? Our goal is to make Incheon a meetings, incentive, convention and exhibitions destination for events with about 600 attendees. With the second tower soon ready to open, we have the capacity and space to focus more closely on this competitive market. Incheon is a wonderful hub market for global meetings and events. With the 2014 Asian Games here, we will be able to showcase our abilities.
Read This Next
2013 Airline Of The Year And Hotel Of The Year
2013 / December 2013
Dec 5, 2013All Reads on This Topic
Read Them All
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Apr 21, 2026Berlin’s Kino International: Heart of International Film Culture Reopens
As an architectural landmark of post-war modernism and an important premiere venue, Kino International has been a central site of national and international film culture for decades. Since 1992, it has been part of Berlin-based Yorck Cinema Group and has since been continuously operated with great commitment in keeping with its history.
Sponsored Content
TAP Air Portugal: A Milestone Year
From small airline to global success, TAP Air Portugal turns 80 and better than ever.
Daily
Apr 21, 2026MICE Offerings in Greater Palm Springs to Put on Your Radar
Greater Palm Springs, California, offers meeting and event planners an excellent variety of MICE offerings, including fabulous hotels, unique venues and group excursions.
Daily
Apr 21, 20265 Mother’s Day Gift Ideas for 2026
Mother’s Day will be here before you know it! Treat your mother to a thoughtful gift. Whether she loves a day at the beach, a crisp cocktail, or even a chic new accessory for days and nights out on the town, we’ve got you covered:
Sponsored Content
Gorilla Forest Lodge, An A&K Sanctuary, Reopens After Stunning Transformation
Gorilla Forest Lodge offers an unrivaled base for encountering mountain gorillas. The lodge's location inside Bwindi Impenetrable National Park’s gates means guests are never far from these magnificent creatures, with gorillas occasionally wandering onto the property itself.
Airlines
Apr 20, 2026Air New Zealand Announces Economy Skynest
Air New Zealand gives long-haul travelers a new economy-class experience with its Economy Skynest concept. Economy and premium economy passengers will be able to book the service, offered in four-hour sessions. To start, there will be two sessions available per flight. Initial service will operate on the airline’s New York (JFK)–Auckland (AKL) route.
Michelin Guide Expands to Cleveland, Ohio
Daily
Apr 20, 2026JW Marriott Atlanta Downtown Opens This Spring
April 2026
Apr 19, 2026April 2026
Apr 17, 2026Sun, Sea, Cliffs and Bridges Beckon on the Pacific Coast Highway
On one side, waves breathe in and out across wide stretches of sand or explode against jagged rocks, sending spray shooting into the air. On the other side, the scenery changes: Cliffs rise like walls, vineyards clip past in neat rows, pine trees line the road. Between these, cities give way to small communities with art galleries, local restaurants and shops selling beachwear.
Sponsored Content
How To Enhance Your Mental and Emotional Wellness on the Road
Prioritizing Mental and Emotional Wellness While Traveling for Business Business travel opens doors to professional growth and new experiences — but a demanding schedule, time away from home and work pressures can affect mental wellness. According to a 2024 Gallup study, with more than half of the global workforce reporting disengagement, supporting wellness on the road is more important than ever. Below are practical ways to stay balanced and energized during business trips.
Daily
Apr 17, 2026The Rise of Destination Hotels: 3 Luxurious Stays Worth a Visit
Booking a hotel typically comes after picking a destination. Some travelers treat it as a second thought or just a place to sleep. According to vacation platform Wander, however, more travelers are planning trips around a single property or hotel instead of the destination. So, we’ve rounded up three hotels around the world that serve as a destination in and of themselves.
ShareThis