Name: Offer Nissenbaum
Title: Managing director
Company, city: The Peninsula Beverly Hills; Beverly Hills, Calif.
Number of employees: 400
Recent project: A year-long renovation
First job: Mail and information agent at The Park Lane Hotel
Little-known fact about you: I played NCAA ice hockey and soccer in college.
Essential business philosophy: We have a team-oriented process management style. Every process is broken down so we can improve the guest experience. It also creates more staff contentment and more of the wow factor that is especially important in engaging return guests.
Our Innovation Committee of staff from every department develops ideas for service, policies and amenities, and creates methods to implement the best ideas. Ideas we have implemented include in-room check-in, a pet menu, a broader children’s program and enhanced in-room dining.
Best way to keep a competitive edge: Never rest on the laurels of your achievements and always maintain humility.
Yardstick of success: In its 21-year history, The Peninsula Beverly Hills gathered an impressive array of awards, including the only AAA Five Diamond and Forbes Five Star hotel in Southern California for 19 consecutive years. However, it is our repeat guest rate of 70 percent that shows we are pleasing our guests.
AS A TRAVELER
What is the most important item you take when traveling? Pictures of my three children
How do you spend your time on board? Catching up on reading
What is your favorite restaurant in the world? The Belvedere at The Peninsula Beverly Hills
What is your favorite destination: Italy and the South Pacific
ABOUT YOUR BRAND:
What can guests expect from The Peninsula Beverly Hills? We recently completed a renovation of all 193 guestrooms, including 36 suites and 16 villas. The new look celebrates color and enhances the connection between the sun-filled interiors and surrounding tropical gardens yet retains the hotel’s original aesthetic of classic elegance and intimate comfort in a setting evocative of a glamorous Beverly Hills estate.
Guests can expect unparalleled service, which extends from an airport concierge to a beverage at check-in and, for return guests, monogrammed pillowcases. Guests enjoy cocktails in our Club Bar; elegant dining in The Belvedere, the only AAA Five Diamond restaurant in Los Angeles for 16 consecutive years; legendary Afternoon Tea in the Living Room; alfresco cocktails and dining at our Roof Garden restaurant; and luxurious, state-of-the-art beauty treatments and massages in The Peninsula Beverly Hills Spa. And thanks to the year-round sunshine, guests can relax in the resort ambience of our rooftop pool, Jacuzzi and cabanas.
What makes The Peninsula Beverly Hills unique? We offer the ambience of a luxurious resort with lush tropical gardens and rooftop pool, all hidden away in the heart of Beverly Hills. We have a 24-hour check-in policy so guests can check in or check out at any time. All guests enjoy complimentary limousine service throughout Beverly Hills and Century City in our Rolls-Royce Ghost, based on availability; and we are the only hotel in Southern California with dedicated airport concierges at LAX who ease guests’ arrivals and departures.
What is the most challenging aspect of running the hotel? We set a precedent for continually exceeding guests’ expectations, so we constantly raise the bar for ourselves. Wowing guests becomes an infinitely escalating exercise in service.
ARRIVAL/CHECK-IN: Climbing along the coast, I was trying to snap pictures of the cool-blue Puerto Vallarta waters outside my car window (I know, it never works) when we started winding along stone walls draped in jungle-like foliage. Annoyed my view was blocked, I looked around to see where we were just as we were parking at Hotel Mousai — I audibly gasped. The all-glass, chic and incredibly grand entrance was so well-secluded, it somehow snuck up on me.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
Emirates added Seychelles (SEZ) to its list of recent flight resumptions, including Stockholm (ARN) and beefing up services to the Maldives (MLE). Emirates resumed Seychelles services Aug. 1, alongside the country’s re-opening to international tourists.
ARRIVAL/CHECK-IN: Arriving in Singapore is an easy affair as there are plenty of taxis for the 15-minute ride from Changi Airport, with little traffic. Coming into the circular drive of the famed Raffles hotel, you take in the view of this historic 1887 property. The equally famed doormen, dressed in traditional Sikh livery, greet guests and help with any requests.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
The United Arab Emirates announced all inbound travelers are required to carry proof of a negative COVID-19 test to show upon arrival. This requirement will be upheld by all the country’s airports and applies to residents and tourists alike.
Take Five at Saint Lucia’s famed Jade Mountain. The resort’s deal allows guests booking the signature Sky, Star or Moon sanctuary to receive their fifth night free, an offer valued at a savings of more than $1,200. The offer is valid for travel through Dec. 19. Learn more and book.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Looking for a romantic getaway? At Couples Resorts in Jamaica, travelers can earn up to $500 in instant cash credits when booking a stay of five nights or more with the Couples Comeback offer. The offer is valid at all properties for bookings through Sept. 30. Travel by Aug. 31 for $500 in cash credits and Sept. 1–Dec. 24 for $400 in cash credits. Guests who provide proof of a negative COVID-19 test result will receive a $100 resort credit. Book online.