Name: Offer Nissenbaum
Title: Managing director
Company, city: The Peninsula Beverly Hills; Beverly Hills, Calif.
Number of employees: 400
Recent project: A year-long renovation
First job: Mail and information agent at The Park Lane Hotel
Little-known fact about you: I played NCAA ice hockey and soccer in college.
Essential business philosophy: We have a team-oriented process management style. Every process is broken down so we can improve the guest experience. It also creates more staff contentment and more of the wow factor that is especially important in engaging return guests.
Our Innovation Committee of staff from every department develops ideas for service, policies and amenities, and creates methods to implement the best ideas. Ideas we have implemented include in-room check-in, a pet menu, a broader children’s program and enhanced in-room dining.
Best way to keep a competitive edge: Never rest on the laurels of your achievements and always maintain humility.
Yardstick of success: In its 21-year history, The Peninsula Beverly Hills gathered an impressive array of awards, including the only AAA Five Diamond and Forbes Five Star hotel in Southern California for 19 consecutive years. However, it is our repeat guest rate of 70 percent that shows we are pleasing our guests.
AS A TRAVELER
What is the most important item you take when traveling? Pictures of my three children
How do you spend your time on board? Catching up on reading
What is your favorite restaurant in the world? The Belvedere at The Peninsula Beverly Hills
What is your favorite destination: Italy and the South Pacific
ABOUT YOUR BRAND:
What can guests expect from The Peninsula Beverly Hills? We recently completed a renovation of all 193 guestrooms, including 36 suites and 16 villas. The new look celebrates color and enhances the connection between the sun-filled interiors and surrounding tropical gardens yet retains the hotel’s original aesthetic of classic elegance and intimate comfort in a setting evocative of a glamorous Beverly Hills estate.
Guests can expect unparalleled service, which extends from an airport concierge to a beverage at check-in and, for return guests, monogrammed pillowcases. Guests enjoy cocktails in our Club Bar; elegant dining in The Belvedere, the only AAA Five Diamond restaurant in Los Angeles for 16 consecutive years; legendary Afternoon Tea in the Living Room; alfresco cocktails and dining at our Roof Garden restaurant; and luxurious, state-of-the-art beauty treatments and massages in The Peninsula Beverly Hills Spa. And thanks to the year-round sunshine, guests can relax in the resort ambience of our rooftop pool, Jacuzzi and cabanas.
What makes The Peninsula Beverly Hills unique? We offer the ambience of a luxurious resort with lush tropical gardens and rooftop pool, all hidden away in the heart of Beverly Hills. We have a 24-hour check-in policy so guests can check in or check out at any time. All guests enjoy complimentary limousine service throughout Beverly Hills and Century City in our Rolls-Royce Ghost, based on availability; and we are the only hotel in Southern California with dedicated airport concierges at LAX who ease guests’ arrivals and departures.
What is the most challenging aspect of running the hotel? We set a precedent for continually exceeding guests’ expectations, so we constantly raise the bar for ourselves. Wowing guests becomes an infinitely escalating exercise in service.
The Hamilton Hotel, located steps from the White House, was the perfect place for a relaxing weekend getaway. Upon arrival, the staff was extremely friendly and helpful with a quick check-in process. The lobby was immaculate with shining marble flooring, velvet couches and an arched ceiling design that brought a sense of sophistication. For added security, the elevators are only accessible to those who have a key card to a guestroom.
Luxury destinations around the country partnered with Bryte to introduce The Restorative Bed and enhanced sleep programming at their hotels. The revolutionary, AI-powered Restorative Bed uses real-time technology to intuitively adjust based on the individual’s needs and preferences. An embedded sensory network detects biometrics, like heart rate and breathing patterns, when a sleeper enters the first stage of sleep, triggering cooling features and lulling sleepers into deep sleep. Computer-controlled air cushions alleviate pressure points, and the technology also leads sleepers naturally out of sleep.
Tauck announced plans to fully restart its U.S. tours by July 1. Departures of the Southern Charms: Savannah, Hilton Head and Charleston tour have already begun, with other popular tours across the country relaunching in the coming months. Check the Open for Travel page for information on specific tour departures.
Turkish Airlines resumed its premium onboard dining and hot meal service on all business- and economy-class flights longer than two hours and 15 minutes. The resumption of service is in accordance with all health and hygiene applications.
Denver’s The Source Hotel offers its new Passport Program. Overnight guests receive The Source Passport at check-in and from there can enjoy restaurants and retail establishments across The Source Hotel + Market Hall with exclusive discounts. Exclusive discounts are available at The Woods, Safta, Reunion Bread, Beet & Yarrow, Melted and more.
With the vaccine rolling out and U.S. air travel expected to pick up in the upcoming months, the personal finance website WalletHub released a report on 2021’s Best Frequent-Flyer Programs, to help travelers make the best decision for their wallets.
TAP Air Portugal now offers all passengers COVID-19 testing service at Lisbon Airport at a discount. Depending on a destination’s various restrictions, the Rapid Antigen Test is €21; the PCR test is €85; and a PCR Test plus Rapid Antigen Test is €106. TAP customers enjoy priority access to this service.