Name: Offer Nissenbaum
Title: Managing director
Company, city: The Peninsula Beverly Hills; Beverly Hills, Calif.
Number of employees: 400
Recent project: A year-long renovation
First job: Mail and information agent at The Park Lane Hotel
Little-known fact about you: I played NCAA ice hockey and soccer in college.
Essential business philosophy: We have a team-oriented process management style. Every process is broken down so we can improve the guest experience. It also creates more staff contentment and more of the wow factor that is especially important in engaging return guests.
Our Innovation Committee of staff from every department develops ideas for service, policies and amenities, and creates methods to implement the best ideas. Ideas we have implemented include in-room check-in, a pet menu, a broader children’s program and enhanced in-room dining.
Best way to keep a competitive edge: Never rest on the laurels of your achievements and always maintain humility.
Yardstick of success: In its 21-year history, The Peninsula Beverly Hills gathered an impressive array of awards, including the only AAA Five Diamond and Forbes Five Star hotel in Southern California for 19 consecutive years. However, it is our repeat guest rate of 70 percent that shows we are pleasing our guests.
AS A TRAVELER
What is the most important item you take when traveling? Pictures of my three children
How do you spend your time on board? Catching up on reading
What is your favorite restaurant in the world? The Belvedere at The Peninsula Beverly Hills
What is your favorite destination: Italy and the South Pacific
ABOUT YOUR BRAND:
What can guests expect from The Peninsula Beverly Hills? We recently completed a renovation of all 193 guestrooms, including 36 suites and 16 villas. The new look celebrates color and enhances the connection between the sun-filled interiors and surrounding tropical gardens yet retains the hotel’s original aesthetic of classic elegance and intimate comfort in a setting evocative of a glamorous Beverly Hills estate.
Guests can expect unparalleled service, which extends from an airport concierge to a beverage at check-in and, for return guests, monogrammed pillowcases. Guests enjoy cocktails in our Club Bar; elegant dining in The Belvedere, the only AAA Five Diamond restaurant in Los Angeles for 16 consecutive years; legendary Afternoon Tea in the Living Room; alfresco cocktails and dining at our Roof Garden restaurant; and luxurious, state-of-the-art beauty treatments and massages in The Peninsula Beverly Hills Spa. And thanks to the year-round sunshine, guests can relax in the resort ambience of our rooftop pool, Jacuzzi and cabanas.
What makes The Peninsula Beverly Hills unique? We offer the ambience of a luxurious resort with lush tropical gardens and rooftop pool, all hidden away in the heart of Beverly Hills. We have a 24-hour check-in policy so guests can check in or check out at any time. All guests enjoy complimentary limousine service throughout Beverly Hills and Century City in our Rolls-Royce Ghost, based on availability; and we are the only hotel in Southern California with dedicated airport concierges at LAX who ease guests’ arrivals and departures.
What is the most challenging aspect of running the hotel? We set a precedent for continually exceeding guests’ expectations, so we constantly raise the bar for ourselves. Wowing guests becomes an infinitely escalating exercise in service.
Galataport Istanbul, a new cruise and lifestyle destination on the Bosphorus in Istanbul, welcomed its first ship, SeaDream II, on Oct. 1. Approximately 150 passengers and crew from Bulgaria Varna arrived at 10 a.m. for a two-day homeport operation before continuing to Bulgaria Burgaz.
This holiday season, escape to the Caribbean with Celebrity Cruises and reconnect with family and friends in luxurious accommodations that make you feel right at home. Savor globally inspired cuisine designed by our Michelin-starred chef, paired with the most awarded wine collection at sea. Elevate “me time” with a soothing spa treatment sure to renew. With both long and short cruises to celebrate in December, and even three special Ultimate Holiday Cruises that sail over Christmas and into the New Year, the time to gift an experience and create unforgettable memories is now. Celebrity Cruises’ Always IncludedSM pricing — drinks, WiFi and tips — ensures a seamless, carefree vacation with the ones you love.
The countdown to Halloween weekend is on! Are you are still unsure about plans? Do you go to a house party? Stay in to hand out candy? Try something different this year and join Philadelphia’s The Mütter Museum at its 6th annual Mischief at The Mütter.
There’s an aspirational rustic chic/farm-to-table restaurant genre often associated with Northern California’s wine country. When you drive down the main street of Napa, Sonoma or any of the other towns, it appears there are as many of them as there are vineyards. And there’s absolutely nothing wrong with this genre, as the quality of the food is consistent and ambitious chefs earnestly endeavor to elevate home-style dishes to a higher standard.
Since its prestige for attracting the world elite grew in the 1960s, Greece remains the go-to destination for glittering holidays. Each step of the journey is enrobed in luxury, from culinary traditions with the highest standard of execution and name-brand, high-end shopping to first-rate wellness locales and elite accommodations, like 5-star hotels, private villas and yachts.
The InterContinental Mark Hopkins San Francisco announced a new amenity for guests in collaboration with Porsche. Porsche electric vehicle charging stations will now be located in the valet area of the hotel’s parking deck, allowing guests and visitors to top off the batteries of electric vehicles while enjoying a cocktail at Top of the Mark, enjoying farm-to-table fare at Nob Hill Club or staying overnight at the property.
The Global Business Travel Association’s (GBTA) Convention 2021 will be unlike any other convention before it, as we come together in person for the first time since the business travel industry drastically changed and look forward to rebuilding and reshaping the future. GBTA Convention 2021 will bring all of us together to learn from experts and each other, in-person at Orange County Convention Center in Orlando, Florida, Nov. 17–19. The safety of our attendees is our top priority. View health and safety protocols.
It’s time to start dreaming of your next trip. Here’s some destination inspiration for you. Take a visual journey through Reykjavik with us.