Name: Offer Nissenbaum
Title: Managing director
Company, city: The Peninsula Beverly Hills; Beverly Hills, Calif.
Number of employees: 400
Recent project: A year-long renovation
First job: Mail and information agent at The Park Lane Hotel
Little-known fact about you: I played NCAA ice hockey and soccer in college.
YOUR BUSINESS
Essential business philosophy: We have a team-oriented process management style. Every process is broken down so we can improve the guest experience. It also creates more staff contentment and more of the wow factor that is especially important in engaging return guests.
Our Innovation Committee of staff from every department develops ideas for service, policies and amenities, and creates methods to implement the best ideas. Ideas we have implemented include in-room check-in, a pet menu, a broader children’s program and enhanced in-room dining.
Best way to keep a competitive edge: Never rest on the laurels of your achievements and always maintain humility.
Yardstick of success: In its 21-year history, The Peninsula Beverly Hills gathered an impressive array of awards, including the only AAA Five Diamond and Forbes Five Star hotel in Southern California for 19 consecutive years. However, it is our repeat guest rate of 70 percent that shows we are pleasing our guests.
AS A TRAVELER
What is the most important item you take when traveling? Pictures of my three children
How do you spend your time on board? Catching up on reading
What is your favorite restaurant in the world? The Belvedere at The Peninsula Beverly Hills
What is your favorite destination: Italy and the South Pacific
ABOUT YOUR BRAND:
What can guests expect from The Peninsula Beverly Hills? We recently completed a renovation of all 193 guestrooms, including 36 suites and 16 villas. The new look celebrates color and enhances the connection between the sun-filled interiors and surrounding tropical gardens yet retains the hotel’s original aesthetic of classic elegance and intimate comfort in a setting evocative of a glamorous Beverly Hills estate.
Guests can expect unparalleled service, which extends from an airport concierge to a beverage at check-in and, for return guests, monogrammed pillowcases. Guests enjoy cocktails in our Club Bar; elegant dining in The Belvedere, the only AAA Five Diamond restaurant in Los Angeles for 16 consecutive years; legendary Afternoon Tea in the Living Room; alfresco cocktails and dining at our Roof Garden restaurant; and luxurious, state-of-the-art beauty treatments and massages in The Peninsula Beverly Hills Spa. And thanks to the year-round sunshine, guests can relax in the resort ambience of our rooftop pool, Jacuzzi and cabanas.
What makes The Peninsula Beverly Hills unique? We offer the ambience of a luxurious resort with lush tropical gardens and rooftop pool, all hidden away in the heart of Beverly Hills. We have a 24-hour check-in policy so guests can check in or check out at any time. All guests enjoy complimentary limousine service throughout Beverly Hills and Century City in our Rolls-Royce Ghost, based on availability; and we are the only hotel in Southern California with dedicated airport concierges at LAX who ease guests’ arrivals and departures.
What is the most challenging aspect of running the hotel? We set a precedent for continually exceeding guests’ expectations, so we constantly raise the bar for ourselves. Wowing guests becomes an infinitely escalating exercise in service.
Read This Next
Alitalia Magnifica Class
2012
Dec 1, 2012All Reads on This Topic
Read Them All
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedAirlines
Aug 18, 2026Air India Selects JFK’s New Terminal 6 For Future Operations
JFK Millennium Partners, the company building and operating Port Authority of New York & New Jersey’s John F. Kennedy International Airport’s new Terminal 6, and Air India recently announced the airline chose T6 for its operations beginning in 2028, aligning Air India with other Star Alliance member carriers in the new terminal. Sixteen leading international carriers have now selected T6 for their operations, including Air Canada, All Nippon Airways, Austrian Airlines, Avianca, Brussels Airlines, Lufthansa, Swiss International Air Lines and TAP Air Portugal.
Sponsored Content
The Art of Balance in Seoul: Beyond the Boardroom
The value of a destination is no longer defined solely by infrastructure, efficiency or scale. Increasingly, it is measured by a city’s ability to balance productivity with well-being — creating opportunities for focus, restoration and more meaningful connections.
August 2026
Aug 18, 2026Pamper Your Passion for Barefoot Luxury in the Seychelles
Imagine a place where the weather is always warm and the sun forever shines upon groves of towering palm trees and unspoiled white-sand beaches, where a vast expanse of turquoise water surrounds you as far as you can see. When I first landed in the Seychelles last spring, I knew I’d discovered a hidden Eden. Known as the Land of Perpetual Summer, the archipelago consists of 115 islands scattered in the western Indian Ocean, north of Madagascar and 1,000 miles east of mainland Africa.
Daily
Aug 18, 2026North Carolina’s The Art of Living Retreat Center to Host Creative Living Workshop
The Art of Living Retreat Center in Boone, North Carolina, is inviting travelers to relax, unwind and form a deeper connection to themselves with a restorative retreat experience.
Sponsored Content
GET TO KNOW TAP FORBIZ
Unlock flexible, refined business travel with TAP Air Portugal’s program, TAP FORBIZ. Developed for small, medium and large Companies, with options for corporate events, TAP FORBIZ offers exclusive advantages adapted to each type of business.
Daily
Aug 18, 2026Portugal Hotels Partner with MOKE International Electric Vehicles
Looking for an environmental angle for your next excursion to lovely Portugal? Now you can charge up your MOKE for stays at Bomporto properties in Lisbon and Porto. And in case you’re wondering what on earth a MOKE might be, we’re happy to elaborate: Created by British luxury motor brand MOKE International, these iconic vehicles were designed in the 1960s by the same Sir Alec Issigonis, regarded as the father of the Austin Mini.
Puerto Rico by Water: Beyond San Juan
Destinations
Aug 17, 2026Daily
Aug 14, 2026MGallery Collection Debuts in the Maldives
It’s official: V Villas Maldives at Mirihi –MGallery Collection is open, welcoming guests to a private island experience rich in Maldivian heritage. The all-villa property is set upon Mirihi island within the South Ari Atoll, where the setting includes sparkling azure lagoons and sugary white-sand beaches. Accessed by a 30-minute seaplane crossing from Malé, guests arrive to discover a world of luxury comprised of 42 expansive villas, including four new opulent overwater villas, each with an ample private pool and direct lagoon access. Villas were crafted by the renowned experts at multidisciplinary design firm Studio Gronda, who fashioned each to fit harmoniously into the surrounding tropical landscape.
Sponsored Content
IHG Business Edge: A Smarter Way for Small- and Mid-Sized Businesses to Travel
IHG Business Edge is a complimentary travel program designed to help small- and mid-sized businesses manage travel more efficiently while saving on hotel stays. Members enjoy access to guaranteed discounts, loyalty benefits, and partner offers across IHG Hotels & Resorts’ global portfolio of 7,000-plus hotels in more than 100 countries.
August 2026
Aug 14, 2026Take Along These Essentials, Wherever You Go
Shokz OpenRun Pro 2 Marketed to avid sportspeople as well as those who find traditional earbuds uncomfortable, Shokz OpenRun 2 gained a reputation as the best bone conduction headphones on the market. This is due in large part to their hybrid design, transmitting high notes by vibrations while using conventional speaker units to play the low notes with which technology struggles. Customers swear by their durability as well as their sound quality, perfect for runners and cyclists who need to be aware of their surroundings. $179.95.
ShareThis