WHAT ARE CHINA AIRLINES’ INITIATIVES TO ANSWER THE NEEDS OF U.S. BUSINESS TRAVELERS?

China Airlines is the largest airline in Taiwan, operating 224 flights daily from Taiwan to 80 destinations in Southeast Asia, Northeast Asia, Australia, New Zealand, the United States, Canada and Europe. As the cross-strait market leader, we fly to 20 cities in Mainland China. In addition to direct services from China Airlines, we offer seamless interline products with U.S. carriers, taking customers to their desired destinations in North America.

Adhering to the Chinese tradition, China Airlines has synergized this fine culture with the kindness and hospitality of the Taiwanese people to provide superior customer service for 52 years. We recently launched the “10 New Services” program, including upgraded amenities and turndown service for our first-class customers.

Passengers in all classes enjoy state-of-the-art Panasonic Avionics’ exConnect in-flight entertainment services for top-rated soundtracks and games. About 101 films are included, catering to a diverse customer mix with newly released Hollywood movies, the classics, Asian and European films and family movies.

Our sky kitchen features signature dishes from renowned restaurants. First- and business-class passengers from Taipei to North America enjoy award-winning bread by Taiwanese baker Wu Pao-Chun, the first-prize winner at France’s 2010 Masters de la Boulangerie contest. For first-class passengers from Taipei to Los Angeles, San Francisco and Bangkok, we offer desserts by Tokyo’s Michelin-star chef Albert Tse.

DESCRIBE CHINA AIRLINES’ NEW BUSINESS CLASS.

The $100 million retrofit program transformed our refurbished Boeing 747-400 fleet to offer all-new ergonomic seats and an advanced video system. The seat covers, carpets and curtains reflect the color scheme of China Airlines’ redesigned plum blossom. Passengers in business class enjoy more privacy and comfort with expanded seat space, new lavatories and upgraded ceilings and luggage compartments, as well as a special library and welcoming bar. Fine new duvets elevate passenger comfort.

WHAT DOES MEMBERSHIP IN THE SKYTEAM ALLIANCE ADD TO THE EXPERIENCE?

Joining SkyTeam enables China Airlines to enter a global market and provide unparalleled global connectivity, expanding our network from 80 destinations in 29 countries to SkyTeam’s 926 destinations in 173 countries and from 224 daily flights to SkyTeam’s 14,520 flights, including access to more than 490 VIP lounges. Passengers enjoy seamless services such as inter-airline through check-in, aligned travel procedures and accelerated frequent-flyer miles.

TELL OUR READERS ABOUT YOUR CAREER IN AVIATION.

Before my appointment as chairman of China Airlines on Jan. 1, 2011, I served on China Airlines’ board of directors since August 2008. With 29 years of experience as a government official in public transportation, conducting academic research and handling customer service and maintenance management in the aviation industry, my vision is to ensure China Airlines’ perpetual growth with improved flight safety and service quality. As a member of SkyTeam, China Airlines has access to the most updated know-how and can be proactive in adopting changes, improving operations and optimizing its business model.