Name: Jason Cho
Title: Vice president and director, marketing and sales
Company, city: Hotel Lotte Co., Ltd.; Seoul, South Korea
Number of employees: About 120 globally
Recent project: Last June we opened Lotte Hotel Guam, with 222 guestrooms providing much-needed accommodations in Guam.
First job: Front desk clerk, Lotte Hotel Seoul
Little-known fact about you: I mastered my proficiency in English and Japanese, but it seems there is no end to the desire to learn a new language. I want to study Spanish and Chinese and surprise the people around me.
Essential business philosophy: A little difference makes a big difference. When a doorman opens the door of a guest’s car, one person does it elegantly with a caring heart and another opens it without care, repeating a daily job. Only the person who knows the value of such a small difference will go far in the hospitality industry.
Best way to keep a competitive edge: Advanced preparation: If you prepare ahead, there is no need to rush. Regular management: Most of the issues arising in a hotel are repetitive; be aware of the regular occurrences. Indicator management: Record everything in numerical data so there is no void in operations.
Yardstick of success: Show warmth and honesty to employees and guests. Service is ultimately delivered by people. Employees cannot provide caring services without individual motivation. My goal is to convey our sincerity to guests so they want to return.
Jason Cho as a Traveler
What is the most important item you take when traveling? iPad
How do you spend your time on board? A bit of work
What is your favorite restaurant in the world? Les Menus par Pierre Gagnaire, Lotte Hotel Moscow
What is your favorite destination in the world? Moscow
About Hotel Lotte Co., Ltd.
How do you incorporate South Korean culture into your properties?
What sets us apart is Korean-style service that comes from the heart. Koreans are renowned for their hospitable nature and politeness. We treat each guest like family with warmth and sincerity. Practicing this unique philosophy overseas also proves successful. At Lotte Hotel Moscow, for example, guests are pleasantly surprised with the staff’s friendly smile and Korean greeting (bowing with hands folded) and are pampered with attentive services and opulent facilities. As a result, 50 percent return for the experience.
What can business travelers expect at a Lotte Hotel?
Foreign guests are attracted by our Asian hospitality, emphasizing jeong, a special display of affection in Korean culture that goes beyond love and loyalty.
Lotte also provides unrivaled facilities. Rooms feature modern and sophisticated design. The business center and lounge serve the needs of business guests, and services such as secretarial assistance and translation are available. Guests can unwind at the newly renovated fitness center and spa. Lotte Hotel is also known for its excellent restaurants. Pierre Gagnaire à Séoul at Lotte Hotel Seoul is the only restaurant in Korea operated by a three-Michelin-starred chef. All 10 domestic hotels, strategically located in the central district of Seoul, Busan, Daejeon, Ulsan and Jeju, offer optimal venues for international conferences.
What are the future plans for brand expansion?
With 35 years of hospitality service, Lotte Hotel is the mecca of Korea’s hospitality industry, on track to become a leading global hotel chain with five hotels in Russia, Vietnam, Uzbekistan and Guam.
Lotte City Hotels in Ulsan, Janggyo and Myeongdong will open in 2015. New 6-star luxury hotels are scheduled in Jamsil Lotte World Tower and Busan Lotte Town, plus Shenyang, China, and Myanmar by 2017. Setting a goal to become one of the top three hotel brands in Asia by 2018, we plan to operate 40 hotels offering more than 8,000 rooms.
Incheon Airport, the largest airport in South Korea, opened in 2001, serving as a hub for Asiana Airlines, Air Seoul, Air Incheon and more. As the primary airport for Seoul Capital Area, it works hard to keep its spot as the main hub in the region. Going beyond aesthetic value, Incheon Airport is revolutionizing airports, challenging boundaries and pushing technological limits.
Are you looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own refined adventure of a lifetime. You can custom order your new Volvo, tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
Canadian airline WestJet will now offer free COVID-19 travel insurance on eligible bookings to Mexico, the Caribbean and European destinations, including the United Kingdom, made on or after Sept. 18.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Creating a wellness environment in the workplace is a terrific idea, and many companies acknowledge the benefits of providing health and wellness programs to employees. However, the concept is anything but new. More than a century ago, Johnson & Johnson offered its New Jersey-based employees access to an on-site health center and a fitness center with a swimming pool and basketball court. In the 1970s, the company followed with the launch of Live for Life, an on-site wellness program with “access to behavior modification tools and education on topics like nutrition, stress management and more.”
It’s safe to say 2020 has been a wild ride. As a result, Amangiri, in Canyon Point, Utah, developed a solution to usher in a more peaceful 2021: a Restorative Sleep Retreat, Dec. 16–19.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
Extend summer at Hyatt Regency Huntington Beach Resort & Spa with the Endless Summer offer. The offer includes complimentary valet parking or contact-less parking, and a daily resort $50 credit. Apply the resort credit to food and beverage service or spa treatments at Pacific Waters Spa. Or, apply it to cabana rentals or beach bonfire service.