FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Jason Cho, Vice President and Director, Marketing and Sales, Hotel Lotte Co., Ltd.

Nov 30, 2014
2014 / November 2014

Name: Jason Cho
Title: Vice president and director, marketing and sales
Company, city: Hotel Lotte Co., Ltd.; Seoul, South Korea
Number of employees: About 120 globally
Recent project: Last June we opened Lotte Hotel Guam, with 222 guestrooms providing much-needed accommodations in Guam.
First job: Front desk clerk, Lotte Hotel Seoul
Little-known fact about you: I mastered my proficiency in English and Japanese, but it seems there is no end to the desire to learn a new language. I want to study Spanish and Chinese and surprise the people around me.

Your Business

Essential business philosophy: A little difference makes a big difference. When a doorman opens the door of a guest’s car, one person does it elegantly with a caring heart and another opens it without care, repeating a daily job. Only the person who knows the value of such a small difference will go far in the hospitality industry.

Best way to keep a competitive edge: Advanced preparation: If you prepare ahead, there is no need to rush. Regular management: Most of the issues arising in a hotel are repetitive; be aware of the regular occurrences. Indicator management: Record everything in numerical data so there is no void in operations.

Yardstick of success: Show warmth and honesty to employees and guests. Service is ultimately delivered by people. Employees cannot provide caring services without individual motivation. My goal is to convey our sincerity to guests so they want to return.

Jason Cho as a Traveler

What is the most important item you take when traveling? iPad

How do you spend your time on board? A bit of work

What is your favorite restaurant in the world? Les Menus par Pierre Gagnaire, Lotte Hotel Moscow

What is your favorite destination in the world? Moscow

About Hotel Lotte Co., Ltd.

How do you incorporate South Korean culture into your properties?
What sets us apart is Korean-style service that comes from the heart. Koreans are renowned for their hospitable nature and politeness. We treat each guest like family with warmth and sincerity. Practicing this unique philosophy overseas also proves successful. At Lotte Hotel Moscow, for example, guests are pleasantly surprised with the staff’s friendly smile and Korean greeting (bowing with hands folded) and are pampered with attentive services and opulent facilities. As a result, 50 percent return for the experience.

What can business travelers expect at a Lotte Hotel?
Foreign guests are attracted by our Asian hospitality, emphasizing jeong, a special display of affection in Korean culture that goes beyond love and loyalty.

Lotte also provides unrivaled facilities. Rooms feature modern and sophisticated design. The business center and lounge serve the needs of business guests, and services such as secretarial assistance and translation are available. Guests can unwind at the newly renovated fitness center and spa. Lotte Hotel is also known for its excellent restaurants. Pierre Gagnaire à Séoul at Lotte Hotel Seoul is the only restaurant in Korea operated by a three-Michelin-starred chef. All 10 domestic hotels, strategically located in the central district of Seoul, Busan, Daejeon, Ulsan and Jeju, offer optimal venues for international conferences.

What are the future plans for brand expansion?
With 35 years of hospitality service, Lotte Hotel is the mecca of Korea’s hospitality industry, on track to become a leading global hotel chain with five hotels in Russia, Vietnam, Uzbekistan and Guam.

Lotte City Hotels in Ulsan, Janggyo and Myeongdong will open in 2015. New 6-star luxury hotels are scheduled in Jamsil Lotte World Tower and Busan Lotte Town, plus Shenyang, China, and Myanmar by 2017. Setting a goal to become one of the top three hotel brands in Asia by 2018, we plan to operate 40 hotels offering more than 8,000 rooms.

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed
September 2023
Sep 25, 2023

More Cruise Lines Move Toward Sustainable and Eco-Friendly Voyages

Less than five years ago the world’s first hybrid cruise ship, Hurtigruten ExpeditionsMS Roald Amundsen, set sail for Antarctica in November 2019 with 450 passengers. The battery-hybrid-powered ship, named for the first man to cross the continent and reach the South Pole, was built specifically for voyages in polar waters. Its battery-hybrid power reduces the ship’s consumption and CO2 emissions by 20 percent compared to equally sized ships.

IHG® Business Edge: A Better Way to Travel

Many small- and medium-sized businesses face time and budget constraints when organizing corporate hotel travel for employees. To address this problem, IHG® Business Edge emerged as a cost-free business travel solution for small- to medium-sized enterprises, offering travel managers exclusive access to enticing perks, handpicked educational resources and comprehensive company travel metrics. IHG Business Edge connects our loyal customers to our portfolio of 5,800 hotels and resorts across 18 brands in more than 100 countries.

Daily
Sep 25, 2023

What to Do If You Leave Something Behind on a Plane

A few months ago, I flew Polaris business class on a United flight from Dulles (IAD) to Paris (CDG). It was only when I got to my hotel in Paris I realized that I didn’t have my iPad or its bag or accessories. Since I had been working on it in the restaurant in the Polaris lounge and then went directly to the gate, I knew I either left it propped up on my table when I packed up or in my business-class seat. But what was the best method to alert the airline about my careless mishap and (hopefully) retrieve it? With spotty data and WiFi, searching for information on my phone was frustrating and slow. Here’s what I learned from the anxiety-inducing experience (and unexpected ending) about what to do if you leave something behind on your flight:

Daily
Sep 25, 2023

This 5-Star Resort Forms a New Identity on the Pacific Ocean

Solmar Hotels & Resorts introduces Grand Solmar Pacific Dunes, previously known as Grand Solmar at Rancho San Lucas, in Cabo San Lucas, Mexico. The hotel renewed its name and image to highlight the property’s natural attributes while maintaining the quality of its services and experiences.

Why Buy Annual Travel Insurance?

One affordable plan can protect an entire year of trips: business or pleasure, short or long, domestic or international.

Daily
Sep 25, 2023

Up Norway Announces New Sustainable Journeys

Specializing in bespoke adventures in some truly spectacular locations, Up Norway proves sustainability and luxury can go hand in hand. Ideal for families and small groups, the newly launched Coastal, Rural and Urban Norway Journey takes travelers on an immersive, eight-day expedition embracing the concept of slow travel.

Daily
Sep 21, 2023

Soak in Philadelphia’s Charm with This Epicurean Lovers Weekend Getaway

If fabulous food and beverages are a must-have for any weekend getaway, then look no further than the City of Brotherly Love. Whether your palate has a penchant for vibrant Latin American fare or cozy French cuisine, whether you're an oenophile looking to swirl, sniff and sip your way around the globe or you’d rather sample farm-to-glass cocktails, Philly’s got it all this fall. (With the exception of Bolo, which is a short taxi or Uber ride away and definitely worth the trip, the rest of these spots are all within walking distance of each other.)

IHG® Hotels & Resorts Introduces Effortless WiFi Connection for Guests Worldwide

IHG Hotels & Resorts is thrilled to announce the launch of a new mobile product feature for members: IHG Wi-Fi Auto Connect. This feature is now available exclusively in the IHG One Rewards mobile app for both iOS and Android users and will automatically connect IHG One Rewards members to WiFi upon arrival at more than 5,000 IHG hotels worldwide — no separate passwords or log-ins needed. This is in addition to the exciting benefits of being an IHG Business Edge member. IHG Business Edge provides small- and medium-sized businesses access to a user-friendly portal that displays comprehensive spending and savings data while providing the convenience of direct booking with a guaranteed discount.

Daily
Sep 21, 2023

These Hotels Have Some of the Best Room Views in the World

From Santoríni to Dubai to New York, some hotels just have that “it” factor that draws visitors far and wide. For some hotels it’s their proximity to popular landmarks and attractions, for others it’s their amenities. But these hotels have something few can claim: a true room with a view.