FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Ersen Engin, General Manager, Turkish Airlines

by GT Staff

Feb 4, 2016

Name: Ersen Engin
Title: General manager
Company, city: Turkish Airlines; Los Angeles, Calif.
Number of employees: 26
Recent project: Turkish Airlines currently offers two daily flights from Los Angeles to Istanbul, a route in high demand. I am focused on increasing the number of weekly flights and making the experience ever better.
First job: I started as a part-time accounting clerk in the aviation sector of Turkish Airlines in 1997.
Little-known fact about you: I majored in mathematics in college.

Your Business

Essential business philosophy: My business philosophy centers around the customer experience: service/product/customer satisfaction and loyalty. I focus on the long-term effects rather than short-term.

Best way to keep a competitive edge: Customer service, sponsorship agreements and brand awareness through entertaining commercials starring celebrities like Kobe Bryant and Lionel Messi

Yardstick of success: From 2014 to 2015, TA grew its business by 10 percent and increased passengers from 58 million to 60 million. Rated as a 5-star dining and lounge airline, it offers a massive network (282 destinations worldwide and growing), is a member of Star Alliance and is consistently awarded by Skytrax each year. I am also proud my employees have longevity at TA; maintaining employee satisfaction is important, as TA has a family feel internally.

Ersen Engin as a Traveler

What is the most important item you take when traveling? My camera. Photography is one of my favorite hobbies, and I love to document my adventures.

How do you spend your time on board? When I fly TA, I always make sure the customers are having a good experience. I check out what’s new on board and how customers are interacting with TA. I also read magazines (GT) and books.

What is your favorite restaurant in the world? Çiya in Istanbul — in the Kadiköy district — serves authentic local Turkish food.

What is your favorite destination in the world? I am very excited to be living in Los Angeles and cannot wait to check out what the city has to offer.

About Turkish Airlines

Turkish Airlines added Montréal as its 10th destination in North America. What plans are in store for North America in the coming year?
Developing the U.S. market is important to TA, and we have a schedule for rolling out new U.S. connections. After adding San Francisco and Miami flights last year, we will further expand the route network when we begin service to Atlanta this May. These major U.S. cities provide gateways to different countries and cultures, which goes right along with our campaign of “Widen Your World.”

Tell our readers more about the idea behind the ‘Widen Your World’ campaign.
TA strives to be an airline that not only provides a massive destination network, service quality, a solid product offering and good price but also offers customers a chance to explore the world. We believe the Turkish hospitality on board will also delight customers and result in repeat business.

What can premium travelers expect from Turkish Airlines?
Passengers enjoy excellent service, beautiful airport lounges, 5-star dining and renowned Turkish hospitality.


FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions


Insta Feed
Feb 22, 2024

Take a Peek Inside Regent “Seven Seas Grandeur”

Once you’ve boarded Regent’s Seven Seas Grandeur, it is immediately apparent this recently launched cruise ship delivers what the name promises. Jewel box opulence dominates in most of the public areas, while quiet luxury teamed with clever function defines the cabins (save for the individually decorated top-tier suites). The ship, designed by internationally acclaimed Studio DADO and constructed by Ancona, Italy, ship builder Fincantieri, holds up to 746 guests and is serviced by a staff of 548 for optimal passenger-to-staff service.

Why Buy Annual Travel Insurance?

One affordable plan can protect an entire year of trips: business or pleasure, short or long, domestic or international.

Feb 22, 2024

Europe by Rail Never Felt So Luxe

Two of 2024’s top travel trends are sustainable travel and slow travel. Rocco Forte Hotel combined both with the Rocco Forte by Rail offer, allowing customers to fully immerse themselves in multiple destinations while traveling scenic routes.

Feb 22, 2024

Celebrate the Lunar New Year at The St. Regis San Francisco

The St. Regis San Francisco recently debuted a Lunar New Year-themed The Art of Tea to celebrate the Year of the Dragon. Available for only a few more days, through Feb. 25, the afternoon menu boasts Asian-inspired sweet and savory items, a selection of tea and a complimentary welcome toast with Champgane Lallier R.018.

Share Your Travel Preferences with Global Traveler in a Short Survey & Win

Learning more about our readers’ travel habits and preferences ensures Global Traveler delivers the content you desire. As the travel industry has adapted and changed over the last few years, it’s more important than ever to connect. To best meet your short- and long-term travel content needs, please help us!

February 2024
Feb 21, 2024

Down to Earth: Find Your Element for the Ultimate Customized Spa Experience at Chuan Spa

After a stressful pre-holiday season and a busy work schedule, there was no better time for a relaxing spa experience than during my recent trip to Pasadena with the FXExpress Publications, Inc. team. We headed to The Langham Huntington, Pasadena for the 20th anniversary of the GT Tested Reader Survey awards, which meant a jam-packed trip, but I managed to carve a little time out of our busy schedule to visit Chuan Spa at the hotel.

eFlyer News
Feb 21, 2024

The Parking Spot Acquires Park ‘N Fly

The Parking Spot announced the recent acquisition of Park ‘N Fly. The acquisition allows The Parking Spot to expand its footprint with 47 facilities containing more than 100,000 spaces at 28 airports.

Exclusive Savings: Cruise Along the Danube River with Global Traveler

Exclusive Sailing with Global Traveler

eFlyer Deals
Feb 21, 2024

The Westin Tempe Launches Lululemon In-Room Fitness Offer

Keep New Year’s resolutions going with a stay at The Westin Tempe. The hotel recently launched a wellness stay offer in partnership with Lululemon. The limited-time Lululemon In-Room Fitness Experience includes accommodations in a guestroom equipped with a Lululemon-branded yoga mat and yoga block.