AS GLOBAL TRAVELER CELEBRATES the 15th year of the annual GT Tested Reader Survey awards, we honor those brands representing continued excellence in the industry by holding record-breaking consecutive wins. Crystal Status winners reflect those brands winning a particular category for 15 consecutive years. In our 15th year of the awards, this elite group marks the first Crystal Status winners.
“Winning Crystal Status in the GT Tested Reader Survey awards reader voting is the ultimate achievement of the best,” said Francis X. Gallagher, publisher and CEO, Global Traveler. “Very few companies can achieve this consistency over a 15-year period.”
Each year, our distinguished readers vote for the best in the world of travel, selecting the top airlines, credit cards, destinations, hotels and travel goods and services throughout the travel industry. This year, four travel brands went above and beyond, securing their 15th consecutive-year wins. We introduce the inaugural Crystal Status winners: Asiana Airlines, United Mileage- Plus, South African Airways and Chicago O’Hare International Airport.
Asiana Airlines has two reasons to celebrate. The Asian carrier won both Best Airline for Onboard Service and Best Airline for Flight Attendants 15 years in a row. The airline was established in 1988 on the principal of providing “maximum safety and customer satisfaction through service.” Asiana’s corporate philosophy is “to provide quick, comfortable service for customers at their desired time and place.” Given this ideology, it should come as no surprise readers voted the airline Best Airline for Onboard Service and Best Airline for Flight Attendants for 15 consecutive years.
The Asiana crew serves customers based on traditional Korean courtesy at every step of the journey. Travelers can expect high-end service like its luxurious First Suite cabin, complete with a full-flat bed and a two-door seat feature for maximum privacy. The airline provides specialized assistance, including Happy Mom Service for female passengers traveling with an infant from seven days old through 3 years. However you fly with Asiana, you’re in good hands.
Readers voted Chicago O’Hare International Airport the Best Airport in North America for the 15th consecutive year. The airport is one of the busiest in the United States. To keep up with growing air travel demands, O’Hare has expansion plans set to roll out over the next few years. The $8.5 million upgrade includes a new state-of-the-art baggage system, 25 percent more gate capacity, new self-serve checkin technologies and modernizing existing terminals. The airport was recently recognized as the best airport in the country for flight connectivity by OAG, an air travel intelligence company based in the United Kingdom. The excellent connectivity is expected to rise in the years ahead, thanks to the planned expansion.
In May five new gates opened in Terminal 3’s L Concourse, marking the first major gate expansion in 25 years and the first step in the airport’s larger expansion program. Passengers will have more opportunities than ever for smooth connections and flight options. O’Hare is expected to serve about 100 million passengers annually by 2026.
South African Airways was once again voted Best Airline in Africa. The national carrier of South Africa flies to more than 35 destinations across Africa, Asia, Australia, Europe, the Middle East, North America and South America. The airline’s first flight launched in 1934, and 2019 will mark its 85th year in operation.
In 2018 SAA encountered financial obstacles, with fear of having to declare bankruptcy. However, the resilient airline is showing strong quarter one performance of this financial year and will not declare bankruptcy. SAA plans to implement initiatives to drive costs down and improve revenue with the goal of breaking even in 2021. In the face of adversity, the airline still boasts an impressive on-time performance ranking and looks to future improvements.
United MileagePlus hangs on to its title of Best Overall Frequent- Flyer Program for the 15th consecutive year. The loyalty program allows members to earn miles for daily purchases to use toward dining, experiences, trips and more. Use miles to purchase eGift cards from more than 270 merchants, fly domestic or international with United Airlines and its partners, and book stays at hotels and resorts worldwide. United offers co-branded credit cards to provide travelers with even more benefits and opportunities to earn miles, including the United MileagePlus Club Card from Chase and the United Explorer Card from Chase.
With innovation in mind, the comprehensive program launched new opportunities for members. The free-to-download MileagePlus X app allows users to earn up to five miles for every dollar spent at more than 60,000 retail and restaurant locations throughout the United States. United offers additional benefits for members with Premier status, including bonus award miles, upgrades, priority travel services, fee waivers and discounts when flying Star Alliance member airlines.
Congratulations to Asiana Airlines, Chicago O’Hare International Airport, South African Airways and United MileagePlus! Who will earn Crystal Status for 2019? Visit globaltravelerusa.com to vote for next year’s winners.
This summer, The Ritz-Carlton, Los Angeles began highly-anticipated enhancements. The property celebrates its 10th birthday next year and the renovations are the largest changes the property has ever seen. They impact the hotel lobby, all 123 guestrooms and suites, corridors and Club Lounge.
United Airlines announces a number of new routes.
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.
Seats on new JetBlue flights between New York City (JFK) and Georgetown (GEO), Guyana, are now available for purchase. The route takes off April 2, 2020, on the new Airbus A321neo aircraft. With a flight time of five hours from New York City, the route delivers intrepid travelers to what JetBlue calls “a playground for adventurists and modern-day explorers.” The route also serves the largest Guyanese American community in the United States, located in New York City.
Hawaiian Airlines will relaunch its service between the island of Maui (OGG) and Las Vegas (LAS) with flights set to begin in December.
British Airways launched a new in-flight entertainment channel in honor of its year-long centenary celebration. The new channel, christened Celebrate BA100, highlights the best of British in-flight entertainment.
An industry-first update to the award-winning Four Seasons app allows guests to plan travel more seamlessly. The app, completely overhauled, now includes a new trip planning itinerary feature that allows guests to easily customize their stay.