On the Ground: Upon arriving at Los Angeles International Airport for my flight to Singapore, I waited about five minutes in line at the China Airlines business-class counter. The attendant was helpful and handled my bags with care. I needed a lock for one of my bags, and he gladly tethered it with a plastic tie. He provided thorough instruction on where to go and how to get to the China Airlines lounge. I was off to a good start for my 15-day tour of Asia.
The China Airlines lounge, located at the Korean Air lounge at LAX, was clean and offered plenty of seating, food and drinks along with plug-ins at almost every seating arrangement. I hung out in the lounge for a bit before boarding the flight.
Pre-Flight: Boarding the aircraft and getting settled was a breeze. The new business-class cabin on China Airlines’ NextGen Boeing 777-300ER is exquisite, showing modern engineering at its finest in a 1-2-1 layout. The futuristic vision of the brand is evident in the classy design of the cabin, sporting dark blue cloud patterns, muted gold tones and persimmon wood-grain décor, the first-ever use of wood textures in the aviation industry.
Once passengers settled in, attendants offered hot towels and an array of refreshments: water, orange juice or apple juice. I poked around my quarters to discover all the offerings and was pleasantly surprised at how advanced and comfortable the seats were.
In-Flight: I kicked off the flight with a beautiful glass of Bordeaux from France and immediately put on the most comfortable slippers. I was cozy and ready for takeoff. The 180-degree, full-flat memory foam cushion beds with a direct-access design made for a good night’s sleep. I slept for nine to 10 hours of the flight — obviously the best-case scenario when taking an overnight flight. When I woke up, I explored the in-flight entertainment, including a state-of-the-art, 18-inch touch screen (largest of any Taiwanese airline featuring AVOD) and upgraded technology all around.
Breakfast was served before we landed in Taipei, and it was delightful. I chose the spinach frittata, which came with fruit, pastries, yogurt, veggies and more. I also have to comment on the bathrooms on board; they were immaculate! In my experience, many airlines are not able to maintain a spotless lavatory during a long-haul flight, but China Airlines succeeded.
The Experience: My time on board China Airlines was pleasant and satisfying. The new business-class design is user-friendly and meets all passenger needs on a long-haul flight. I did not have an issue figuring out how to operate anything — the layout and design make sense.
All of the flight attendants were friendly and attentive, fulfilling all my requests, addressing me by my name and even remembering how I take my coffee. I was treated to a coffee made with fresh cream, which surpassed my expectations on a plane. Overall, I was impressed with the service and thoughtful generosity. I hope I can experience China Airlines’ 777 business class again.
[item check=yes]Less than 10 minutes for check-in[/item]
[item check=yes]Friendly and helpful agents[/item]
[item check=yes]Priority tagged baggage[/item]
[item check=yes]Airport lounge[/item]
[item check=yes]Complimentary in-lounge food[/item]
[item check=yes]Priority boarding[/item]
[item check=yes]Helpful and courteous flight attendants[/item]
[item check=yes]Pre-flight beverage service[/item]
[item check=yes]Pre-flight newspapers and magazines[/item]
[item check=yes]Extensive on-demand entertainment[/item]
[item check=yes]Amenity kits[/item]
[item check=yes]Lie-flat seat/bed[/item]
[item check=yes]Turn-down service[/item]
[item check=yes]In-flight menu with three entrée choices[/item]
[item check=yes]Top-shelf wines and liquors[/item]
Without a doubt, the pandemic changed the role of airports in the travel industry. Hamad International Airport’s role evolved in many ways since the pandemic hit. Now, more than ever, airports are responsible for creating a secure passenger experience. As the gateway to Qatar and the world, the safety and wellbeing of staff and passengers has always been at the core of Hamad International Airport’s strategy.
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