May 2008
TAP Top Executive Class
On the Ground: We arrived at the dedicated Top Executive check-in counter at EWR too late for the Lisbon flight we were booked on and without our baggage, which had not arrived on our delayed incoming flight. Since the ticketing was separate, TAP was not responsible for fixing either of these problems, but that didn’t stop the charming agent. “I’ll find them,” she assured us, as she rebooked us on to that night’s flight to Porto and the onward to Lisbon. Skeptical, we went off to the lounge. Several hours later, this same agent met us at the gate and handed us our baggage tickets. “They’re on the plane,” she told us — and they were. A TAP agent told us as we boarded that previous agent had been all over the terminal tracking down our bags, locating them only minutes earlier. (30/30)