More than one-third of travelers had a flight experience so irritating, they have sworn off the offending airline altogether, according to the 2019 Airline Pain Index, a survey compiled by industry consulting firm Qualtrics.
The survey showed 38 percent of frequent travelers said they’ve had “dealbreaker” experiences with airlines. The most frequently cited examples included lost luggage (39 percent), hidden fees (38 percent), canceled flights (35 percent), unfriendly flight crews (25 percent) and unclean lavatories (25 percent).
But 23 percent of travelers said they’ve experienced customer service good enough to encourage them to make up for the bad experiences — enough to be willing to fly with the airline again.
Reported “pain points” vary by passenger age. Flight delays are about twice as likely to make millennial-age travelers refuse to patronize an airline again, more so than Baby Boomers.
Younger travelers are 25 percent less likely to quit an airline due to lack of legroom. Baby Boomers are also more likely to complain about not having an assigned seat, while 15 percent of travelers said they had an airline experience so bad, it made them cry.
Delta Air Lines is happy to welcome travelers back while implementing extra precautions to ensure a safe, clean environment for passengers. After listening to customers' main concerns about returning to flying, Delta Air Lines came up with layers of protection.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
Navajo Nation is an area of land in the southwestern United States. Covering about 27,000 square miles, the region in Arizona, New Mexico and Utah currently makes up the largest area of land retained by a tribe within the United States. Home to the Navajo people, the area boasts monuments, parks, markets, trails and historic sites.
The Tourism Authority of Thailand’s Los Angeles Office announced a new initiative for would-be travelers waiting for the green light. The Buy Now, Stay Later: Thailand launch comes on the heels of Thailand’s foreign travel restrictions extending until further notice.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Through July 30, travelers looking for a Caribbean getaway can book the Breezes Summer of Savings special at Breezes Resort & Spa – Bahamas. The promotion offers up to 60 percent off stays now through Dec. 25, starting at just $139 per person, per night at double occupancy. Book now.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
A number of Kimpton Hotels & Restaurants reopened their doors around the United States. The properties have been hard at work building upon the brand’s already high cleanliness standards, while still retaining the beloved perks that enhance the uniquely Kimpton experience, including coffee hour, yoga mats and more.