More than one-third of travelers had a flight experience so irritating, they have sworn off the offending airline altogether, according to the 2019 Airline Pain Index, a survey compiled by industry consulting firm Qualtrics.
The survey showed 38 percent of frequent travelers said they’ve had “dealbreaker” experiences with airlines. The most frequently cited examples included lost luggage (39 percent), hidden fees (38 percent), canceled flights (35 percent), unfriendly flight crews (25 percent) and unclean lavatories (25 percent).
But 23 percent of travelers said they’ve experienced customer service good enough to encourage them to make up for the bad experiences — enough to be willing to fly with the airline again.
Reported “pain points” vary by passenger age. Flight delays are about twice as likely to make millennial-age travelers refuse to patronize an airline again, more so than Baby Boomers.
Younger travelers are 25 percent less likely to quit an airline due to lack of legroom. Baby Boomers are also more likely to complain about not having an assigned seat, while 15 percent of travelers said they had an airline experience so bad, it made them cry.
The Airline Passenger Experience Association and SimpliFlying recognized United Airlines for providing a hospital-grade standard of cleanliness and safety during travel. Among the four largest U.S. carriers, United is the first to receive Diamond Certification, the highest in the new APEX Health Safety audit powered by SimpiliFlying.
Are you looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own refined adventure of a lifetime. You can custom order your new Volvo, tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
A couple of my friends and I decided to rent a house in the Camelback Mountain area of Pennsylvania’s Pocono Mountains for New Year’s Eve. To find the perfect place, we used Vrbo.com; there were a bunch of properties to choose from, but, in the end, we decided to rent a place in The Village at Camelback.
The International Air Transport Association and Etihad Airways partnered to launch the IATA Travel Pass for passengers on the Gulf carrier. The IATA Travel Pass is a mobile app that helps passengers manage travel in line with government requirements for COVID-19 tests or vaccines. It will be initially offered on select Etihad flights from Abu Dhabi in early 2021, with plans to extend the offer if successful.
Step right up to the greatest show on Earth as FXExpress Publications, Global Traveler, trazeetravel.com and whereverfamily.com celebrate their 2020 award winners! Join the big top on Dec. 14 as we virtually award the winners of the 17th annual GT Tested Reader Survey awards, including the Airline and Hotel of the Year; the 17th annual Wines on the Wing Airline Wine Survey; the eighth annual Leisure Lifestyle Awards; the sixth annual The Trazees; and the third annual Wherever Awards.
Madeline Hotel & Residences, Auberge Resorts Collection recently debuted a complete redesign, now standing as a luxurious, modern mountain resort in Telluride, Colorado. At 10,540 feet, the ski-in/ski-out retreat boasts new social spaces, a refreshed lobby, a new boutique, a collection of new guest experiences and amenities, and wellness offerings. Additionally, Madeline features a collaboration with Olympian Gus Kenworthy, who helped create the hotel’s Recovery Ski Lounge.