FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Bad Flights Can be Lifelong Dealbreaker for Customers

by Megan Hill

Jan 12, 2020

Canceled Flight. Photo: Olexandr Bychykhin | Dreamstime.com

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More than one-third of travelers had a flight experience so irritating, they have sworn off the offending airline altogether, according to the 2019 Airline Pain Index, a survey compiled by industry consulting firm Qualtrics.

The survey showed 38 percent of frequent travelers said they’ve had “dealbreaker” experiences with airlines. The most frequently cited examples included lost luggage (39 percent), hidden fees (38 percent), canceled flights (35 percent), unfriendly flight crews (25 percent) and unclean lavatories (25 percent).

But 23 percent of travelers said they’ve experienced customer service good enough to encourage them to make up for the bad experiences — enough to be willing to fly with the airline again.

Reported “pain points” vary by passenger age. Flight delays are about twice as likely to make millennial-age travelers refuse to patronize an airline again, more so than Baby Boomers.

Younger travelers are 25 percent less likely to quit an airline due to lack of legroom. Baby Boomers are also more likely to complain about not having an assigned seat, while 15 percent of travelers said they had an airline experience so bad, it made them cry.

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FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

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Getting Cozy in the Catskills

The Urban Cowboy hospitality brand is no stranger to making city-adjacent stays feel a little more country. The newest addition to its roster, The Chalet, goes a rustic-chic step further at The Urban Cowboy in the Catskills, New York.

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8 Reasons to Put Poland on Your Travel List

As the vaccine rolls out and travel begins to pick up, it’s time to start dreaming of your next international trip. Here’s some destination inspiration for you. Take a visual journey through Poland with us.

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Are you looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own refined adventure of a lifetime. You can custom order your new Volvo, tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.

eFlyer Reviews
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The Village at Camelback Review

A couple of my friends and I decided to rent a house in the Camelback Mountain area of Pennsylvania’s Pocono Mountains for New Year’s Eve. To find the perfect place, we used Vrbo.com; there were a bunch of properties to choose from, but, in the end, we decided to rent a place in The Village at Camelback.

eFlyer Lead
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Etihad Airways Among First Global Airlines to Launch IATA Travel Pass

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Telluride, Colorado, Welcomes Revamped Madeline Hotel & Residences

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