Name: Ashley Gochnauer
Title: General manager
Company, city: Kimpton Everly Hotel Hollywood; Los Angeles, Calif.
Number of employees: About 125
First job: My first hotel job was with W Hotels as a guest services agent.
Little-known fact about you: I am a coffee enthusiast, and it is a true hobby. I love exploring L.A.’s coffee scene, which has no shortage of great options.
What innovations/initiatives do you foresee in the industry over the next years? I think the industry is moving toward automation, limiting the amount of human interactions during a hotel stay. However, Kimpton is unique, as we focus on reading the guest and adjust our service style based on verbal and nonverbal cues. Some guests want their space, and others crave human interaction while on the road. We try to provide all our guests with a highly customized stay, which they can’t get during a fully automated arrival experience.
Best career advice you’ve received: Hospitality is an art form, so take pride in it and strive for excellence, only achieved through preparation and dedication to the craft.
What advice would you give someone starting out in the field? Take it personally, but also don’t take it personally. Our work is highly personal because we need to act from the heart and truly empathize with strangers. When perfection is the goal, it can be disheartening as challenges arise. So be resilient, raise expectations and learn important lessons along the way.
Ashley Gochnauer as a Traveler
Favorite travel memory or story: I was fortunate to go on a safari through Kenya as a teenager, an amazing experience that always stuck with me.
One travel tip you cannot live without: Jet lag does a number on me when I travel across time zones. I soldier through the first day to acclimate to local time as quickly as possible. Also, as my mother taught me, picking a color scheme for a trip lets you mix and match pieces and vary your outfits daily without over-packing.
Best advice for business travelers: Being a business traveler can be grueling, but it is a missed opportunity if you only see the inside of your room. Hotels place such a focus on food and beverage, design and service, it’s a shame to miss out completely. Even if it’s just one drink in the bar before going to bed or a great cappuccino to kick-start your day, it makes business travelers feel they carved out some time to enjoy the hotel, just for themselves.
About Kimpton Everly Hotel Hollywood
Tell us about both Kimpton Everly and the brand’s eco-friendly initiatives. We train our housekeeping team to read guests’ cues regarding in-room towels and linens. We absolutely replace whatever is needed, but if guests hang up towels, we take that as a signal they want to go green. We recycle throughout the property and always look for ways to reduce paper and plastic. Our building was a new construction with stateof- the-art features that support environmental efficiencies.
As one of Hollywood’s newest properties, how did you incorporate the hotel’s location into its design and theme? Our amazing location perfectly positions us between Hollywood Boulevard and the Hills, allowing guests to explore Hollywood’s iconic landmarks on foot while also providing easy access to Griffith Park and countless hiking trails. Our design inspiration comes from our proximity to the Hills and the laidback Southern California lifestyle that represents. Our social spaces feel just as inviting and comfortable as someone’s living room in an amazing mid-century home in the Hills. Our design story goes hand in hand with our service style, creating an all-encompassing experience.
Which of the property’s amenities garner the most buzz, and what can premium travelers expect from a stay? I consider Ever Bar the social center of the hotel, where guests are instinctively drawn to gather. The vibe effortlessly transitions from day to night, making it the perfect spot to work on your laptop during the day and meet friends or colleagues for a drink in the evening. The cocktail menu is expertly curated and crafted by our top-notch bar team. It is an experience that shouldn’t be missed!
Over the last three–four weeks, Portugal made significant strides in slowly, but surely, reopening the country for travel. As of May 18, Portugal further loosened restrictions by ending the country’s COVID-19 State of Emergency status while continuing social distancing.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
United Airlines introduces United CleanPlus, a partnership with Clorox and the Cleveland Clinic. The company is committed to putting health and safety at the forefront of the entire customer experience, and hopes to deliver an industry-leading standard of cleanliness. This partnership brings together Clorox and some of the country’s top medical experts from the Cleveland Clinic to help guide United Airlines’ new cleaning, safety and social distancing protocols.
At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of the Florida Keys’ most breathtaking sights with us, just in time for the June 1 reopening.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
A first of its kind in the region, The Department of Culture and Tourism – Abu Dhabi launched a safe and clean certification program. The program seeks to uplift and standardize cleanliness and hygiene levels across all businesses and organizations in the tourism sector, including hotels, malls and other attractions. DCT Abu Dhabi will offer certifications that ensure compliance of standardized hygiene levels, and the program will roll out in phases, with the first dedicated to hotels.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Uniworld Boutique River Cruise Collection is celebrating the heroes. Travelers can nominate the unsung heroes in their lives for a chance to be selected for one of 25 complimentary, seven-night European river cruises for two through July 31.