Name: Ángel Valdemoros
Title: Head of Sales, North America
Company, city: Iberia, Madrid
Number of employees: 18,000
Recent project: Integration of sales forces of Iberia and British Airways in North America and presentation of Iberia’s new brand and long-haul product
First job: Financial analyst
Little-known fact about you: I love skiing.
Essential business philosophy: Always focus on the end game and do not get distracted from the target.
Best way to keep a competitive edge: Hard work always pays off.
Yardstick of success: I lead by example and ask what I can take from my team. What my team has done is how I measure success.
Ángel Valdemoros as a Traveler
What is the most important item you take when traveling? My laptop
How do you spend your time on board? I catch up with all the things I am not able to get to during the workday.
What is your favorite restaurant in the world? Believe it or not, a Spanish restaurant, Cambio de Tercio, in London; I lived there.
What is your favorite destination in the world? Big cities like London and New York City; I love to walk around and explore.
Iberia recently revamped its cabins; tell our readers about the new business-class cabin.
The new cabins on board our long-haul flights have been very well-received by our customers, as they have enhanced the service we offer both in the business and the Tourist cabins. Among the highlights of our new business class are seats that turn into flat beds about six and a half feet long with direct aisle access. The screens are 15.4 inches and offer 50 films in different languages, 80 TV series and documentaries and 400 music options, as well as video games and a children’s program. WiFi access and GSM text capability are also available. The service is rounded out with menus designed by four of the most famous Spanish chefs and accompanied by the best Spanish wines. Menus change every month, while the wine list changes every three months. The service used for meals has also been renewed as part of this process.
Will Iberia be expanding U.S. services? What amenities are available at current U.S. gateways?
We fly currently to Chicago, Miami and New York year-round, while Boston and Los Angeles operate March to October. Via Madrid, we offer U.S. customers connecting flights from more than 100 destinations in the United States (thanks to our partners American Airlines, British Airways and Finnair) to 31 cities in Spain, 34 destinations in Europe and 10 cities in Africa and the Middle East.
We offer passengers an “inspirational search engine,” a “social seating” app, online check-in and mobile check-in on Iberia.com and 24/7 service on Facebook and Twitter in English and Spanish. Our new Tourist class features nine-inch individual touch screens, where customers can access the same programs as passengers flying business class. The seats are ergonomic and wider, with plugs to recharge and use personal mobile devices. WiFi and GSM text capability are also available in the Tourist cabin.
What’s next for Iberia in 2015?
We’ll continue renewing Iberia, retrofitting our Airbus A340-600 with the new cabins or extending services such as MyBagTag that allows passengers to print luggage tags at home.
Our U.S. customers will benefit from an improved connectivity via Madrid, as we’ll be adding 12 new destinations in Europe in the summer season. We’ll start receiving some of the Airbus A330-200s ordered last summer, so we have plenty of plans to continue improving the customer experience and to consolidate our position in the U.S. market.
At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of London’s most breathtaking sights with us.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
Omni Orlando Resort at ChampionsGate gets a new look this fall, with renovations planned for all guestrooms, villas, public spaces and meeting rooms. The next phase of the property’s renovations begins in June and is expected to elevate the overall guest experience. Guestroom renovations are scheduled to wrap up in early fall, while meeting and function space, as well as lobby, renovations were completed over the winter.
The cruise industry responds to the COVID-19 pandemic with updates on cancellations and rebooking policies. Here’s an update.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
A new partnership between Four Seasons Resort Seychelles at Desroches Island and Tropicsurf gives guests at the property yet another fun activity to enjoy throughout the year. Tropicsurf provides a variety of surfing programs, including 60-minute, introductory lessons for beginners, as well as programming for more confident surfers.
Belmond introduced its Tomorrow Time Travel Pass to allow travelers to start planning for the future. With no expiration date and available across Belmond’s portfolio, Tomorrow Time Travel Passes are both gift cards and e-cards; travelers receive a bonus $100 voucher when purchasing a $500 gift card, or $200 when spending more than $1,000.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
New research from the Global Business Travel Association shows a bit of optimism for the travel industry. GBTA conducted its seventh poll (since the start of the COVID-19 pandemic) of its membership May 13–15, and received 1,705 member company responses.