American Airlines changed its service and emotional support animal policies, effective for travel in April.
The airline already made widespread changes to its policies last May, when they implemented new rules to protect travelers with legitimate needs as well as keeping passengers and employees safe.
The airline polled around 10,400 team members and 18,000 customers about its service and emotional support animal policies. Results were submitted to the United States Department of Transportation.
As of April, the new rules stipulate a service animal may be a dog, a cat or, in some limited circumstances, a miniature horse. Emotional support animals are limited to either a dog or cat only, and passengers are only permitted to have one animal per flight.
Travelers must also present American a Veterinary Health Form and immunization details for emotional support animals, which can be found on the airline’s official website. Animals younger than four months of age will not be allowed to travel as service or support animals due to possible issues with vaccinations.
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