Uber received criticism for its decision to continue giving rides to and from New York’s John F. Kennedy International Airport amid a taxi strike in January.
The New York Taxi Workers Alliance planned an hour-long strike from 6–7 p.m., Saturday, Jan. 28, calling for a complete stop to pick-ups in protest of President Donald Trump’s executive order banning travelers from seven Muslim-majority countries from entering the United States. Uber suspended surge pricing from the airport, effectively lowering the cost of the ride and resulting in swift backlash. #DeleteUber began trending on Twitter along with photos of customers deleting the app.
Uber tweeted an apology, “We’re sorry for any confusion about our earlier tweet — it was not meant to break up any strike. We wanted people to know they could use Uber to get to and from JFK at normal prices, especially tonight.”
Travis Kalanick, chief executive officer, Uber, took to Facebook during the time of the strike reiterating the importance of working with Trump and identifying drivers from the seven countries impacted by the ban.
Uber’s biggest competitor, Lyft, took a different stance and was spared backlash on social media despite continuing service. Lyft called the executive order “antithetical to both Lyft’s and our nation’s core value” and pledged to donate $1 million to the American Civil Liberties Union over a four-year period.
The fallout and other recent incidences, including a viral video of Uber’s CEO and accusations of sexual harassment, continue to plague Uber.
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