Name: Todd Orlich
Title: General manager
Company, city: Montage Beverly Hills; Beverly Hills, Calif.
Number of employees: 470
Recent project: Working on back-of-house projects including staff locker rooms and our employee dining room. We are also working on an in-room technology project which began testing in February.
First job: A dishwasher at Loews Ventana Canyon
Little-known fact about you: I was a trumpet player. For a moment, I had aspirations to play professionally.
Essential business philosophy: Lead from the ground up, as the associate experience drives everything. Guests sense if employees are happy and excited, so my philosophy is to hire well, train well, inspire and equip.
Best way to keep a competitive edge: We focus on hiring well. Also, be interested in what else is happening in the hospitality industry by reviewing statistics and data-predictive numbers. Lastly, love your guests! It is all about repeat business.
Yardstick of success: Measuring secure guest score, which tells me how likely guests are to return; the overall guest satisfaction score; associate satisfaction; and the number of repeat guests, especially in the food and beverage outlets.
Todd Orlich as a Traveler
What is the most important item you take when traveling? My iPad to help me stay engaged and informed
How do you spend your time on board? Watching TV and movies or reading
What is your favorite restaurant in the world? Scarpetta’s modern Italian here at Montage Beverly Hills
What is your favorite destination in the world? Anywhere with my family — most recently New York City
About Montage Beverly Hills
What can business travelers expect from Montage Beverly Hills?
Business travelers most appreciate the location and convenience of the hotel. We are in the heart of Beverly Hills. We always receive great feedback about our staff and guest relations department. Our new in-room technology will change everything for the business traveler, offering more international programming, allowing the in-room entertainment to connect with iPads and featuring Smart TV/DVR capabilities. Montage Beverly Hills offers a convenient, no-drama hotel experience.
What makes Montage Beverly Hills suites unique?
When you travel frequently, the space and privacy of the suites are important. Also important is a soothing view; our suites offer sweeping garden views. We also have a private entrance, which is essential to suite guests in Los Angeles seeking exclusivity.
Montage Beverly Hills boasts several different dining venues.Tell our readers more about the on-site cuisine and other amenities.
Scarpetta offers experimental yet authentic cuisine. It has a very popular happy hour. We also offer in-room dining, the rooftop restaurant and a lively bar. I’m especially proud of our fitness and spa experiences. They are the perfect places to retreat and revitalize. Our mineral pool brings water into spa treatments. We find that 10 to 15 percent of guests use the spa. We also offer a movement studio, giving guests a place to practice yoga, stretch and more.
Thessaloniki is the second-largest city of Greece and the most important center of the area. Built near the sea, elegant and refined, the Greek “Lady of the North” is a modern, vivacious city that welcomes visitors eager to learn about its history and culture, and at the same time have fun, relax, go shopping or simply explore the cityscape by the sea.
FOR THOSE OF US PASSIONATE about wellness pursuits and who feel most at peace close to the sea, there’s nothing quite like the synergy offered by a floating spa integrated into the setting of a luxurious cruise ship. I’m sailing through the Mediterranean from Rome to Barcelona, discovering along the way that the Crystal Life Spa & Beauty Salon on board the Crystal Serenity provides not only the element of high-end indulgence but also the cruise line’s signature commitment to attention and service.
CONSIDERING THAT JUST A LITTLE more than a century ago — 1910, to be exact — Miami’s population was only about 5,400 people, it’s easy to see why this South Florida hot spot has long been considered a boomtown. And the evolution continues to impress as the city gears up to welcome an array of new services, amenities and experiences.
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.
Ethiopian Airlines added a daily non-stop between Brussels (BRU) and Addis Ababa (ADD). The carrier previously made stopovers in Vienna (VIE) three days a week, increasing the journey time from seven hours to nine.
TAP Air Portugal is adding 15 new weekly flights from the United States and Canada by summer 2020, a new record for the carrier of 71 weekly flights between North America and Portugal.
Last month, British Airways announced plans to offset carbon emissions from all its flights within the United Kingdom. The initiative begins next year and carbon emissions are offset via the United Nations’ carbon offsetting scheme, which invests in carbon reduction projects around the world, such as reforestation and rainforest protection.