Singapore Airlines is the launch airline for the digital version of Star Alliance’s Connection Service, introduced in 2017 to facilitate time-critical flight connections between member airlines. Until now, the service required dedicated staff support to assist affected passengers.
Now, with the digital version, Star Alliance Connection Service embeds in a participating member airline’s mobile app to provide updated transfer information and intuitive navigational services through the customer’s smartphone at hub airports.
The digital version delivers useful information, including the optimum route from gate to gate; the time and distance to get there; and, in the case of tight connections, a digital connection card to allow for expedited passage where applicable. Star Alliance used the Airline Accelerator technology of U.K.-based Living Map, a digital location and mapping specialist.
The release is focused initially on London Heathrow’s Terminal 2. Passengers connecting to and from other Star Alliance member airlines in the airport can access terminal maps via the mobile app. The plan is to roll out to more transfer-intensive airports for adoption by other member airlines in the future. Android users can use the technology now, with implementation for iOS users to come.
“Launching the Connection Service on the SingaporeAir mobile app, in partnership with Star Alliance, is part of our efforts to use digital technologies to provide a more seamless end-to-end journey to our customers. As the world’s leading digital airline, we will continue to find innovative ways to enhance the experience for our customers and support their evolving needs,” said Lee Lik Hsin, executive vice president, commercial, Singapore Airlines.
I arrived in Mexico City on a sunny late afternoon and zipped through light traffic from Benito Juarez International Airport to the heart of Mexico City, Paseo de la Reforma. Four Seasons Mexico City sits in the middle of the bustling area; but once you arrive in the covered driveway, you are transported into a sense of calm, art and luxury.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
Windstar Cruises introduces a new point and tier system to its Yacht Club loyalty program to provide recognition and rewards for guests who continue to sail with Windstar. Its loyalty program always provided special benefits, like a 5 percent discount on all voyages, a $100 shipboard credit referral gift, early notification on new ports and itineraries, private sales and more.
Uniworld Boutique River Cruises contracted Danish company CleanCoat A/S to employ its ACT CleanCoat solution across all Uniworld-owned ships. This makes Uniworld the first river cruise company to adopt this solution, renowned for its ability to render surfaces self-disinfecting after one application.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
Singapore Airlines returns to New York City (JFK) Nov. 9 with its launch of non-stop flights between the Big Apple and Singapore (SIN). An Airbus A350-900 long-range aircraft will service the route, with 42 business-, 24 premium-economy and 187 economy-class seats. Currently, Singapore Airlines is operating non-stop flights to Los Angeles (LAX). The airline will continue to review its operations to the United States and assess demand before reinstating more U.S. flights.
I took a much-needed vacation to somewhere I’d never been before but had heard about for years: Montana. We chose The Resort at Paws Up outside of Missoula, as it blends miles of open land and outdoor activities with luxury accommodation and service.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Hyatt plans to expand its luxury portfolio in the Asia Pacific region with several new openings and a strong development pipeline. Its luxury portfolio presence in the region will grow by nearly 15 percent with recent openings and expected 2021 openings.