FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Robert Schofield, General Manager, The Langham, Chicago

Sep 1, 2014
2014 / August 2014

Name: Robert Schofield
Title: General manager
Company, city: The Langham, Chicago; Chicago, Ill.
Number of employees: 300
Recent project: As our hotel is only a little more than a year old, we are just in the process of refining and fine-tuning.
First job: A trainee accountant
Little-known fact about you: I am a chartered accountant.

Your Business

Essential business philosophy: Keep a clear vision. To begin, you have to have the product. I believe in the cascade methodology — progress flows from the top to the bottom, and I live that philosophy day after day.

Best way to keep a competitive edge: Never take your foot off the pedal. In addition to staying up to date with the trends, you must pay attention to details and key aspects of your business.

Yardstick of success: At the hotel, we measure our success by the guests and their feedback. Also, I judge by our return on investment and by comparing ourselves to our competitors. Can we produce, sell and promote while controlling our costs and expenses?

Robert Schofield as a Traveler

What is the most important item you take when traveling? My cellphone; it keeps me in constant communication and allows me to use my time fruitfully.

How do you spend your time on board? Reading; I like to read about business trends in the Harvard Business Journal and think about ways we can use those business models in the hospitality industry.

What is your favorite restaurant in the world? More my favorite meal — breakfast at Hotel Danieli in Venice

What is your favorite destination in the world? Venice, Italy; it’s so different from anywhere else.

About The Langham, Chicago

What amenities at The Langham, Chicago make travel easier for business and leisure guests?
The Club Lounge, our concept that combines butler service with the hotel club lounge service model. Butlers add a gracious touch, offering booking and concierge services. It’s less self-service for the guests and an upgraded product. It’s open to families. The 1865 frequent-guest program offers business travelers upgrades and perks across the Langham brand. It’s all about the personalized service.

Our meeting spaces boast large windows and bright sunlight. The Kid’s Suite on the eighth floor is a great escape filled with toys and activities. We host Friday and Saturday family-friendly films in our Cinema Suite.

Our fourth-floor wellness offerings are exceptional; it’s great to get away and enjoy spa treatments or a workout. Our swimming pool’s size is unique for the city and perfect for families. Residents of Chicago can also get spa memberships. The Pavilion Tea Room serves the best afternoon tea in Chicago, and Travelle, our on-site restaurant, attracts a hip, young, eclectic crowd. This summer, we debuted Elle on the River, our alfresco dining concept on the Chicago River. The more casual option serves Mediterranean tacos and small bites.

Tell our readers about your brand-new, modern guestrooms.
Our guestrooms are among the largest in Chicago, around 500 square feet. The windows open up the rooms. We’ve received a positive response to the opaque screen for the shower and the amenities, including a toothbrush, combs and more in our own brand. Our 55-inch televisions are also among the biggest in town, and our technology is state-of-theart. A true differentiator here are our service stylists, dressed in pink Chanel, who are found in the public areas of the hotel to serve our guests.

Why was this property the ideal location to begin expanding the Langham brand in North America?
There is a strong desire to spread the brand, and the Chicago opportunity was too good to turn down — a Mies van der Rohe design in an unbeatable location. The city is spending a $100 million grant to expand along the river, and we are the cusp of what is sure to be the new Chicago. At The Langham, Chicago, the brand’s U.S. flagship, we worked the building’s history into the design. We couldn’t make exterior changes, but our modern luxury interior design changes the feel of an office building.

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed
Daily
Feb 28, 2024

La Tour d’Argent Reopens in Paris

It’s entirely possible France’s most noteworthy eateries define the term “destination restaurant.” Examples of how some of the more enduring Paris restaurants have approached this is compelling. While hot spots like Le Drugstore changed with the times and tastes of clientele, others, like Café de la Paix, steadfastly stay true to the roots and recipes that have delighted guests for generations.

Hit the High Notes in Nashville

Nashville’s once-modest skyline continues to evolve as its luxury market grows. Lavish hotel properties are added to the landscape while acclaimed chefs stake claim in the robust culinary scene and premier cultural offerings round out the city’s repertoire.

eFlyer Reviews
Feb 28, 2024

Grand Velas Riviera Maya Review

Grand Velas Riviera Maya’s staying power is rooted in the way it delivers continuity and consistency for long-time loyalists of the Grand Velas brand and anybody else seeking a luxury, all-inclusive experience. One of Grand Velas’s hallmarks is its activities, amenities and restaurants across its three buildings can be enjoyed by all guests, enabling them to do the destination their way. This is particularly important when groups have different ideas of how they want to spend their vacation time.

Experience Luxury and Tranquility at Hamad International Airport’s Hotel

Known as one of the best airports in the world and voted Best Airport in the Middle East by Global Traveler readers, Hamad International Airport aims to set new standards for the airport industry that exceed the expectations of travelers through its facility.

Daily
Feb 28, 2024

Riviera River Cruises Launches New Ships to Sail Danube, Douro Rivers

In 2025, Riviera River Cruises will launch two ships with sailing itineraries on Europe’s Danube and Douro rivers. Riviera Radiance will sail the Danube and offer six itineraries, including one exclusively for solo travelers, and three holiday itineraries. Riviera Rose will be based on the Douro River and sail one itinerary.

eFlyer Lead
Feb 28, 2024

Airlines Raise Baggage Fees: What You Need to Know

JetBlue, United Airlines, Alaska Airlines and American Airlines are some of the airlines now charging passengers more to check bags at the airport than to purchase the service online in advance. In an effort to cover higher costs, more airlines increased baggage fees in 2024.

A New Perspective on Incentive Travel

Incentive travel has long been a way for organizations to drive sales and reward employees with opulent trips to exotic destinations. Today it encompasses even more.

Daily
Feb 28, 2024

Condor Introduces Condor Cards

Condor Airlines recently introduced Condor Cards, a membership program that allows frequent Condor passengers to receive additional benefits. The two card options include World Activity Card, tailored to the needs of sports enthusiasts, and World Family Card, offering benefits for families or friends traveling together on vacation.