The J.D. Power 2019 North America Hotel Guest Satisfaction Index Study found sleep is one of the most important parts of a guest’s hotel experience, leading to overall satisfaction and brand loyalty.
When guests have a better-than-expected night of sleep at a hotel, 78 percent report they “definitely will” return to the property and 71 percent report they “definitely will” return to the brand. However, only 29 percent of hotel guests regularly experience a better-than-expected night’s sleep.
The top contributors to a good night’s sleep, according to the study? Bed comfort, noise levels, pillow quality, room temperature and linen quality. Guests also have a better night’s sleep when hotels offer sleep-centric amenities such as white noise machines, earplugs, robes or slippers.
“Delivering a superior sleep experience — from the quality of the bed, linens and pillows to the ambient sound and temperature of the room — is a huge opportunity for hotels to differentiate themselves from the pack and earn significant goodwill with guests,” said Jennifer Corwin, senior manager of consumer insights for travel and hospitality intelligence, J.D. Power. “Of all the discrete variables of the hotel guest experience we measure, a better-than-expected night’s sleep is the one with the potential to drive the highest levels of overall guest satisfaction for those hotels that can deliver.”
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.
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