THIS FALL I ATTENDED THE Turkish Airlines World Golf Club outing at the Angeles National Golf Club in Los Angeles. Turkish holds tournaments worldwide, with the winners competing in the final playoff in Antalya, Turkey, in October. GT Globility Board member Steve White and Bill Noonan, a longtime friend and industry veteran, joined me on the course. (See my Golf review on page 34.)
Although we played well, with Steve grossing a low score, we did not think we had a shot. At the luncheon, however, we learned Steve was the overall winner, a triumph not only related to his fine game but also to our following the rules. Our group was one of the few teams that played from the indicated tees and followed the Stableford format to the letter. I am proud to announce Steve White will fly business class on Turkish Airlines to compete in the global finish! At the time of printing, this event had yet to take place, but I will report the final winners.
I stayed at the Los Angeles Marriott Burbank Airport hotel, just a few miles from the course. Recently renovated, the hotel features many lovely venues for entertaining and meeting. I was particularly fond of the on-site bar area with its festive, welcoming atmosphere.
I encountered a small issue as I unpacked. It seemed the room was not properly serviced. I discovered only one-eighth of a roll of toilet paper with no reserve rolls, shower gel in place of hand soap and no bottled water. I called down and was informed the toilet paper would be brought up. In the meantime, I ordered room service — a club sandwich (with avocado, as seems to be the rule in California) and the best french fries I’ve ever tasted. Two hours later, the toilet paper and some bottled water arrived. I think readers will agree providing several bottles of water is not costly and is a must.
The following day I received a guest survey, which I completed honestly with the positives and negatives. Much to my surprise, I received an apologetic response from the hotel:
Thank you for choosing to stay at the Los Angeles Marriott Burbank Airport and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues like the one we provided you from occurring in the future.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Burbank.
California was full of pleasant surprises!
United Airlines is making its MileagePlus program more flexible for its frequent-flyer customers in response to the ongoing COVID-19 crisis and global travel restrictions.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
Hamilton Hotel, in downtown Washington, D.C., offers its rooms for use as home offices for people who need safe, clean work environments outside of their home. Guests can make booking by calling the hotel directly at 202.682.0111.
While we wait patiently for the go-ahead to travel, Crystal Cruises offers some home-bound programming with [email protected]. The virtual cruise experience was created to appease the wandering traveler’s eye and inspire future vacation plans, all from the comfort of home — a growing theme in the industry, but a novel idea in the cruising world.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
A new report shows the country’s most miserable airports: Newark (EWR), Chicago O’Hare (ORD) and LaGuardia (LGA) rank near the top of the list.