THIS FALL I ATTENDED THE Turkish Airlines World Golf Club outing at the Angeles National Golf Club in Los Angeles. Turkish holds tournaments worldwide, with the winners competing in the final playoff in Antalya, Turkey, in October. GT Globility Board member Steve White and Bill Noonan, a longtime friend and industry veteran, joined me on the course. (See my Golf review on page 34.)
Although we played well, with Steve grossing a low score, we did not think we had a shot. At the luncheon, however, we learned Steve was the overall winner, a triumph not only related to his fine game but also to our following the rules. Our group was one of the few teams that played from the indicated tees and followed the Stableford format to the letter. I am proud to announce Steve White will fly business class on Turkish Airlines to compete in the global finish! At the time of printing, this event had yet to take place, but I will report the final winners.
I stayed at the Los Angeles Marriott Burbank Airport hotel, just a few miles from the course. Recently renovated, the hotel features many lovely venues for entertaining and meeting. I was particularly fond of the on-site bar area with its festive, welcoming atmosphere.
I encountered a small issue as I unpacked. It seemed the room was not properly serviced. I discovered only one-eighth of a roll of toilet paper with no reserve rolls, shower gel in place of hand soap and no bottled water. I called down and was informed the toilet paper would be brought up. In the meantime, I ordered room service — a club sandwich (with avocado, as seems to be the rule in California) and the best french fries I’ve ever tasted. Two hours later, the toilet paper and some bottled water arrived. I think readers will agree providing several bottles of water is not costly and is a must.
The following day I received a guest survey, which I completed honestly with the positives and negatives. Much to my surprise, I received an apologetic response from the hotel:
Thank you for choosing to stay at the Los Angeles Marriott Burbank Airport and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues like the one we provided you from occurring in the future.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Burbank.
California was full of pleasant surprises!
A deadly 7.8-magnitude earthquake struck Türkiye and Syria Feb. 6, with more than 11,000 fatalities thus far reported. That number is expected to grow as rescue operations continue.
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Buenos Aires, Argentina, comes to life at night. Translating to “good airs” or “fair winds,” Buenos Aires is an autonomous district filled to the brim with eclectic European architecture and a rich cultural life. The multicultural city, a melting pot of language, history, incredible food and music, comes to life at night. When you travel to Buenos Aires, be prepared to eat late, choose from hundreds of restaurants and thousands of bars and clubs, and dance beyond dawn. The city’s nightlife, as varied as it is intense, allows you to dance to whatever rhythm takes your fancy. A city that oozes sex appeal, it proves dynamic and passionate, and the beauty and rhythm will get under your skin for an amazing trip.