Name: Peter Mainguy
Title: General manager
Company, city: The Ritz-Carlton, Millenia Singapore
Number of employees: 600
Recent project: We refreshed the Ritz-Carlton Club Lounge in late 2013, offering panoramic views of Marina Bay which guests can enjoy while savoring culinary options and eight types of wine from our Enomatic machine. The Drawing Room provides drawing paper, coloring pencils and an easel so guests can explore their inner artist, while The Library offers an alternative boardroom meeting venue for Club guests.
First job: I was a newspaper delivery boy in London at age 12 and made my first foray into hospitality as a room service attendant for a Brussels hotel at 24.
Little-known fact about you: I enjoy competitive off-road rally motorcycling and motocross racing and collect and restore American classic muscle cars.
Essential business philosophy: Henry Ford once said, “I am not the smartest, but I surround myself with competent people.” As a leader, I build a strong team of leaders with diversified strengths who will support me in propelling the Ritz-Carlton brand name and legacy to even greater heights.
Best way to keep a competitive edge: Encouraging empowerment cultivates passionate and confident employees who in turn challenge themselves to constantly innovate to meet and exceed the expectations of our guests, ultimately benefiting our business.
Yardstick of success: The hotel was recently recognized by Aon Hewitt as the Best Employer for Hotels in Singapore 2015. We have also consistently maintained top-five rankings on TripAdvisor and in their yearly Travelers’ Choice Awards. Other key yardsticks include Employee and Customer Satisfaction Index, RevPAR Index, house profit and margins.
Peter Mainguy as a Traveler
What is the most important item you take when traveling? iPhone, tablet, carry-on bag only, helmet
How do you spend your time on board? Catching up on movies, listening to music while catching up on digital subscriptions
What is your favorite restaurant in the world? Lori’s Café in Liberty, Maine, is a “greasy spoon” I frequent when I go back home. I love the local vibe, the fresh food, the engaging owner and the exceptional, friendly service.
What is your favorite destination in the world? Zimbabwe
About The Ritz-Carlton, Millenia Singapore
What can business travelers expect at The Ritz-Carlton, Millenia Singapore?
The Ritz-Carlton, Millenia Singapore is an iconic product situated in the heart of Marina Bay. All our guestrooms boast panoramic views of the city, while our Club Lounge offers five daily culinary presentations and ad hoc experiential events. Guests can look forward to the legendary service provided by our ladies and gentlemen and the proximity to the Central Business District and the Suntec and Sands Expo convention centers.
How do you incorporate the culture of Singapore into your property?
Our hotel is home to 4,200 art pieces. In 2007, we developed an art tour podcast highlighting some of the hotel’s signature pieces on levels One to Three. Guests can borrow an iPod from our concierge desk for the tour available in English, Chinese and Japanese. Our owners also incorporated feng shui-inspired architectural elements such as octagonal windows in guestrooms, making our property unique. The Marina Bay Discovery Trail, designed by our concierge team, takes guests on an easy walking tour of the iconic attractions around Marina Bay.
Tell our readers about exciting plans/promotions at The Ritz-Carlton, Singapore in 2015.
Both our signature restaurants, Greenhouse and Summer Pavilion, are undergoing a transformation and are due to reopen in late August. Award-winning New York designer Tony Chi, who has crafted some of the most stunning hotels and restaurants around the globe, will design the new restaurant interiors. Six “live” art installations in the lobby will chronicle the transformation phases of the restaurants.
This year, we customized a Celebrate Singapore, Celebrate You room offer to leverage Singapore’s Golden Jubilee. It has been well-received by guests and includes an exclusive limited-edition Ritz-Carlton lion beanie wearing a red and white jersey (the colors of the Singapore flag) with “Singapore 50” emblazoned across its back.
Over the last three–four weeks, Portugal made significant strides in slowly, but surely, reopening the country for travel. As of May 18, Portugal further loosened restrictions by ending the country’s COVID-19 State of Emergency status while continuing social distancing.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
United Airlines introduces United CleanPlus, a partnership with Clorox and the Cleveland Clinic. The company is committed to putting health and safety at the forefront of the entire customer experience, and hopes to deliver an industry-leading standard of cleanliness. This partnership brings together Clorox and some of the country’s top medical experts from the Cleveland Clinic to help guide United Airlines’ new cleaning, safety and social distancing protocols.
At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of the Florida Keys’ most breathtaking sights with us, just in time for the June 1 reopening.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
A first of its kind in the region, The Department of Culture and Tourism – Abu Dhabi launched a safe and clean certification program. The program seeks to uplift and standardize cleanliness and hygiene levels across all businesses and organizations in the tourism sector, including hotels, malls and other attractions. DCT Abu Dhabi will offer certifications that ensure compliance of standardized hygiene levels, and the program will roll out in phases, with the first dedicated to hotels.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Uniworld Boutique River Cruise Collection is celebrating the heroes. Travelers can nominate the unsung heroes in their lives for a chance to be selected for one of 25 complimentary, seven-night European river cruises for two through July 31.