Arrival/Check-In: I was greeted by two doormen prepared to open the doors upon my arrival. As I stepped inside, a host greeted me, escorted me to the registration area and introduced me to a gentleman who checked me in. An attendant escorted me and my bags to my room.
Guest Quarters: The room was magnificent. As I entered, I found a well-placed shelf for luggage on the right and, on the other side of the hall, a closet to hang my clothes. I appreciated the closet space, especially since I was traveling for business. The closet area led to a large, brightly lit bathroom featuring a shower with at least 10 showerheads that provided the best shower I ever experienced.
Since I arrived in the evening, turn-down service had already been performed, not only turning down my bed but also leaving a chocolate skull for Día de los Muertos accompanied with a card explaining the significance of the gift. This was a nice touch, introducing me to local traditions.
The main room included a comfortable king-sized bed and a large desk for getting work done. As it began to get dark, I went to turn lights on but didn’t find a switch. Instead, a control panel allowed me to turn on or dim a single light or every light in the room and control the shades — a great feature. I want one for home.
Services/Amenities: Service at Las Alcobas was phenomenal from the moment I walked through the front door. The young woman who escorted me to my room gave me an overview of the features and functions of the room and offered a tray of homemade soaps, telling me to take some home.
The Experience: I found the hospitality of the staff at Las Alcobas to be the best I ever experienced. On the evening before my departure, I admired some colorful woodcarvings of unusual creatures, alebrijes. I inquired at the front desk about where I could buy one. One of the staff knew of a store nearby and offered to go there to see how late they would be open. He returned and told me they would stay open until I arrived and selected my alebrijes. He escorted me to the store and made certain I was satisfied before we walked back to the hotel. Experiencing that level of personal attention is how I will remember Las Alcobas and Mexico City.
[item check=yes]Less than 10 minutes for check-in[/item]
[item check=yes]Separate tub and shower[/item]
[item check=yes]Large vanity[/item]
[item check=yes]High-quality towels[/item]
[item check=yes]Powerful, unattached hair dryer[/item]
[item check=yes]High-quality bed linens[/item]
[item check=yes]Large, flat-screen television[/item]
[item check=yes]Large desk with convenient outlets[/item]
[item check=yes]Large, complimentary laptop safe[/item]
[item check=yes]Complimentary in-room WiFi[/item]
[item check=yes]Complimentary bottled water[/item]
[item check=yes]Stocked minibar[/item]
[item check=yes]Ample lighting[/item]
[item check=yes]Iron and ironing board[/item]
[item check=yes]On-site restaurant[/item]
[item check=yes]24-hour room service[/item]
[item check=yes]24-hour state-of-the-art fitness center[/item]
[item check=yes]Turn-down service[/item]
Presidente Masaryk 390
Miguel Hidalgo, Polanco
11560 Mexico City
tel 52 55 3300 3900
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