Name: Mark Eberwein
Title: General manager
Company, city: W Hollywood; Hollywood, California
First job: Dishwasher at a greasy spoon called Aunt Emma’s. It was the only place that would hire a 15-year-old.
Where to next: Mount Rushmore; we’re exploring everything America has to offer.
A LITTLE BIT MORE
What actor or actress would play you in a movie of your life? Gerard Butler (my apologies to Bradley Cooper). Our team places a picture of your Hollywood doppelganger on your door to celebrate Hollywood.
What would you be doing professionally if you weren’t in your current industry? Teaching baseball. I have two boys who play, and nothing makes me happier than being outside on a warm spring day, fresh-cut grass, screaming, “Turn two!”
What is your favorite book, movie or television show? The Office — sometimes I have to pause the episode because I’m laughing so hard.
What historical figure, dead or alive, would you love to have dinner with? Jimmy Carter. I believe he always attempted to do what he trusted America stood for.
What is your most recent project, and what was the inspiration behind it? We’re working on how to help the youth homeless population. Some people choose to live on the street, but these kids were thrown there. There is too much wealth in the United States to have homeless youth exist.
What is your favorite aspect of the job? The relationships: getting to know your team and guests on a personal level. Sharing stories and a part of your life is how I fell in love with this business.
What’s the biggest business risk you’ve ever taken? Changing the name of a hotel. The locator city was only known locally and travelers, especially international, didn’t know where we were. The renaming focused on a well-known area close by and resulted in an increase in business, especially in the summer.
Who is someone you admire professionally in the travel industry? Stan Kaminski (senior vice president, Azul Hospitality) inspired me to be better at all aspects of my job. His intensity and respect showed me what I could be; I’ll never forget that.
AS A TRAVELER
Tell us about a travel nightmare: I was once stuck on a Philippine Airlines plane in the middle of summer in Manila for more than six hours. They wouldn’t let us leave, and the air-conditioning wasn’t working. After all that time they couldn’t fix the issue, so we had to board a new plane the next day.
Share a comical travel experience: While in Jamaica we were picked up by what we thought was a taxi. The driver was so high we never broke 10 mph all the way to our hotel. At the hotel, we were instructed on what real taxis looked like on the island.
What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? As long as it is absent of traffic, I love long car rides. Every place has a story, and it’s amazing on the open road. On a drive to Yellowstone, a buffalo walked alongside us!
What has been the best example of customer service you’ve experienced during your travels? At the Gaylord Texan, my room was at the far end of the hall. I passed at least six housekeepers on my way to my meeting. Every one of them stopped and said, “Good morning,” and wished me a great day. Do you know how it feels to be acknowledged that many times in five minutes?
Incheon Airport, the largest airport in South Korea, opened in 2001, serving as a hub for Asiana Airlines, Air Seoul, Air Incheon and more. As the primary airport for Seoul Capital Area, it works hard to keep its spot as the main hub in the region. Going beyond aesthetic value, Incheon Airport is revolutionizing airports, challenging boundaries and pushing technological limits.
Are you looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own refined adventure of a lifetime. You can custom order your new Volvo, tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
Canadian airline WestJet will now offer free COVID-19 travel insurance on eligible bookings to Mexico, the Caribbean and European destinations, including the United Kingdom, made on or after Sept. 18.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
Creating a wellness environment in the workplace is a terrific idea, and many companies acknowledge the benefits of providing health and wellness programs to employees. However, the concept is anything but new. More than a century ago, Johnson & Johnson offered its New Jersey-based employees access to an on-site health center and a fitness center with a swimming pool and basketball court. In the 1970s, the company followed with the launch of Live for Life, an on-site wellness program with “access to behavior modification tools and education on topics like nutrition, stress management and more.”
It’s safe to say 2020 has been a wild ride. As a result, Amangiri, in Canyon Point, Utah, developed a solution to usher in a more peaceful 2021: a Restorative Sleep Retreat, Dec. 16–19.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Extend summer at Hyatt Regency Huntington Beach Resort & Spa with the Endless Summer offer. The offer includes complimentary valet parking or contact-less parking, and a daily resort $50 credit. Apply the resort credit to food and beverage service or spa treatments at Pacific Waters Spa. Or, apply it to cabana rentals or beach bonfire service.