New York–based airline JetBlue completely revamped its home terminal (T5) at New York´s John F. Kennedy International Airport. The makeover began in spring 2015 and has since completed, featuring new ways for passengers to move through the check-in process quickly and efficiently.
Seventy self-service check-in kiosks allow customers to check in without a long wait. There are future plans to make the kiosks more user-friendly and to recognize frequent travelers with the touch of a button. Passengers who are checking bags will be able to print a bag tag and tag their bags themselves before placing them on one of 12 conveyer belts, thus eliminating the headache of checking in via kiosk and having nowhere to toss your luggage.
For customers who have specific questions about their reservation or difficulty with the self-service kiosk, JetBlue agents will float among the kiosks and make themselves available for personal assistance. There will also be a nearby help desk for travelers with loads of luggage or other specific queries.
JetBlue hopes that the new T5 will limit the amount of stress that travelers feel when faced with long lines and complicated issues upon check-in. Similar upgrades are planned for airports in Boston, Los Angeles and Fort Lauderdale.
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