Data analytics and consumer intelligence company J.D. Power conducted a survey on the response of the travel industry to the COVID-19 pandemic. The survey of 1,633 business and leisure travelers in the past year was conducted March 12–13. In general, those surveyed have faith in the travel industry and are satisfied with the industry’s response to the pandemic thus far.
Of those surveyed, 60 percent believe the hotel, airline and cruise industries demonstrated concern for the safety of travelers. Sixty-five percent believe these providers communicated updated information regarding cleaning procedures amidst the pandemic.
More than half of those surveyed said airlines, hotels and cruise lines are meeting or exceeding expectations on waiving change fees, cancellation fees and fully refunding a pre-paid hotel stay or flight. Travelers are particularly concerned about these policies. Of those polled, 18 percent said the industry is not meeting expectations at all for waiving change fees, 19 percent for waiving cancellation fees and 21 percent for fully refunding a pre-paid hotel stay or flight.
In these uncertain times, let’s stay positive together about the future of travel.
Read This Next
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedMarch 2024
Mar 28, 2024Cruise Lines Elevate the Onboard Fine-Dining Experience
It’s been a long time since the food on cruise ships resembled the bland, uninspired fare that gave onboard dining a bad name. These days, cruise passengers can look forward to menus created by Michelin-starred chefs made with top-quality ingredients served in stunning spaces. Choices abound as well. In addition to elegant main dining rooms, cruise ships have created a huge array of specialty restaurants that focus not only on perfectly executed traditional European and North American dishes but flavors and experiences from around the globe as well. In fact, meals served aboard cruise vessels have gotten so good, they’re drawing passengers onto ships: According to a recent report by luxury travel planning network Virtuoso, advisors report after Europe (specifically Italy and France), the No. 2 dining destination for travelers is aboard an ocean or river cruise. “This shows how cruise lines have really stepped up their culinary game, with consulting chefs and new restaurants and making that a focal point,” said Misty Belles, vice president, Global Public Relations, Virtuoso.
Sponsored Content
Revel in a European Summer with AmaWaterways
Pedal through sun-drenched vineyards, hike amidst blooming wildflowers and take a refreshing dip in your ship's sun-deck whirlpool. Indulge in the flavors of the region with delectable dishes featuring luscious Wachau Valley apricots and succulent Serbian plums. As night falls, watch as the cities along the rivers come alive, pulsating with an irresistible electric energy. The sun-soaked days and vibrant nights offer a compelling reason to embark on an AmaWaterways river cruise during the upcoming summer months.
March 2024
Mar 27, 2024Udaipur Unveiled: A Walking Tour in Rajasthan’s Most Romantic City Reveals Its Many Layers
Anyone who makes their way to Rajasthan in northern India has likely heard of Udaipur’s allure. The city revered for its lakes and marble palaces is considered by many who know not only the Indian subcontinent but the planet as a whole to be the most spectacularly romantic city on Earth.
eFlyer Reviews
Mar 27, 2024Hotel Indigo La Paz Puerta Cortés Review
Hotel Indigo La Paz Puerta Cortés is an oasis where the desert meets the sea, nestled between the Sea of Cortez and La Paz Bay in Mexico. With an emphasis on providing guests a relaxing experience through wellness and culture activities, the hotel is a short 10-minute drive from Downtown La Paz, Mexico. Upon entrance under the porte cochere you are greeted with a palette of whites and browns, a theme constant throughout the property.
Sponsored Content
A New Perspective on Incentive Travel
Incentive travel has long been a way for organizations to drive sales and reward employees with opulent trips to exotic destinations. Today it encompasses even more.
eFlyer News
Mar 27, 2024Japan Airlines Purchases 32 Airbus, 10 Boeing
Japan Airlines agrees to purchase 32 aircraft from Airbus and 10 787-9 Dreamliner aircraft from Boeing as part of the airline’s fleet renewal program. Of the 32 Airbus aircraft ordered, 21 are widebody A350-900 and 11 are narrowbody A321neo aircraft.
March 2024
Mar 26, 2024Discover the Best of Switzerland Within its Compact Capital City, Bern
The Swiss protect the traditional sound of metal cowbells softly tinkling as cattle graze the meadows as fervently as they enforce laws mandating the preservation of chalet architecture or prohibiting hand-washing of personal vehicles on Sundays.
Sponsored Content
Experience Luxury and Tranquility at Hamad International Airport’s Hotel
Known as one of the best airports in the world and voted Best Airport in the Middle East by Global Traveler readers, Hamad International Airport aims to set new standards for the airport industry that exceed the expectations of travelers through its facility.
ShareThis