Name: François Luiggi
Title: General manager
Company, city: The Pierre, a Taj Hotel; New York City
Number of employees: 500-plus
Recent project: Launch of our new signature restaurant, Perrine
First job: Assistant manager of room service at the Essex House in New York when it was managed by Nikko Hotels
Little-known fact about you: I was born and raised on Corsica in southeastern France.
What innovations/initiatives do you foresee in the industry over the next years? Anything transactional that can be automated will disappear, like the front desk, already being phased out by several hospitality brands. The role of hoteliers will continue to evolve as properties become one of the few opportunities to socialize in person and meet interesting people.
Best career advice you’ve received: The guest should always be at the center of everything we do. Thank you, Horst Schulze [former The Ritz-Carlton president]!
What advice would you give someone starting out in the field? If you wake up in the morning looking forward to serving people, you made the right choice! Otherwise, consider a career change.
François Luiggi as a Traveler
Favorite travel memory or story: I will never forget driving Australia’s Great Ocean Road, one of the world’s most scenic coastal drives, and taking the Ghan train to Alice Springs to see the famous red sands of Ayers Rock.
One travel tip you cannot live without: Always travel with a sarong or something similar, like a shemagh or keffiyeh. Great for the plane (eye mask or neck support), a change in temperature, sun protection, carrying personal items or even as a makeshift towel. It’s truly a multipurpose accessory.
Best advice for business travelers: Learn how to pack correctly. Plan for contingencies like delays or an unexpected meeting by adding a day’s worth of extra clothing to your carry-on.
About The Pierre, a Taj Hotel
What can premium travelers expect from a stay at The Pierre, a Taj Hotel? All our guestrooms offer abundant natural light, high ceilings and a classic, residential-inspired design. In addition to 140 traditional rooms, premium travelers can choose from 49 suites, including 10 spacious Grand Suites with Manhattan views, fourfixture bathrooms and separate pantry kitchens. Grand Suite guests receive full American breakfasts at our signature restaurant, Perrine, or through room service, plus complimentary juices and soft drinks from the minibar, WiFi for up to four devices, pressing of five garments upon arrival and a direct private phone number to our concierge team reserved exclusively for Grand Suite guests. Our two-bedroom Tata Presidential Suite can be combined with other rooms and suites to offer six bedrooms under one key, creating a completely private rental on the entire 39th floor.
Tell us about the hotel’s incredible NYC location. The Pierre has a fantastic location across from Central Park in Manhattan’s most exclusive neighborhood, the Upper East Side. Our rooms feature spectacular views of the Park and the New York skyline. We’re steps away from luxury shopping on Madison and Fifth avenues, and Museum Mile is within walking distance. Our location offers both proximity to the best of New York and a sophisticated respite from the city’s bustling pace.
What is Great Performances at The Pierre? What other unique amenities and offers are available? Throughout its 88-year history, The Pierre has been known for entertaining. During the 1940s and 1950s the hotel’s supper club featured condensed versions of popular Broadway musicals. We are bringing great performances back with cabaret and jazz nights in our Two E lounge. Once a month, Broadway at The Pierre offers an intimate evening of songs and stories from cast members of beloved shows. On Thursday, Friday and Saturday nights, Two E hosts live jazz piano from our resident artist, Antonio Ciacca.
Our long tradition of celebrated cuisine continues, with seasonally inspired French-American fare in Perrine and light supper and tableside cocktails in our most iconic space, The Rotunda. The gourmet 24-hour room service includes Perrine’s full menu, Two E’s afternoon tea service and select Indian specialties.
Guests enjoy complimentary coffee, tea and pastries in the lobby daily 5–8 a.m.; on-site, 24-hour valet and hand laundry; packing/unpacking service upon request; and a complimentary Jaguar house car. From our white-gloved elevator attendants to our award-winning Les Clefs d’Or concierge team, we take pride in offering personalized, 5-star service. As our Chief Concierge likes to say, the impossible will be done immediately, and the extraordinary will take a few moments longer!
Everyone loves a good Christmas tree, but these iconic hotels around the world take it one step further with designer-styled trees illuminating lobbies and public spaces, wowing all who enter. From Lela Rose to Louis Vuitton, don’t miss these ultra-luxury trees redefining tree decorating as we know it.
Filled with hidden treasures waiting to be discovered, Seoul invites travelers to unearth its many gems, and Seoul Tourism Organization is here to help travelers do just that. Through thoughtfully created initiatives like the Theme Tourism County Competition, Seoul Tourism Organization works closely with local districts to identify and showcase what makes each district unique and charming in all seasons.
As another phenomenal year of travel comes to an end, it’s time, as always, for Global Traveler to celebrate and award those who do it best as we announce the 2023 winners of the GT Tested Reader Survey awards. But that's not the only cause for celebration here: We've hit another major milestone, as this marks our 20th year honoring the best of the best inn world of travel!
The highly anticipated GT Tested Reader Survey has more reason to celebrate in 2024 than ever before. This year marks the 20th anniversary of our GT Tested Reader Survey awards, with many of the winning brands earning milestone accolades for years of dedicated and consistent service.
Reconnecting the World: GBTA Convention 2023 Spotlights the Vital Role of Business Travel and In-Person Connection
In an increasingly digital and interconnected world, the Global Business Travel Association (GBTA) Convention remains an indispensable platform for business travel industry professionals seeking to make the most of the power of face-to-face connections. Taking place August 13–15 in Dallas, the 2023 GBTA Convention provides the unique opportunity for professionals and companies to join visionaries, thought leaders and industry experts for meaningful networking, cutting-edge insights and inspiring innovation.
Global Traveler Announces the Winners of the 2023 Outstanding Diversity & Inclusion in Travel Awards
For its third year, Global Traveler awards the airline, cruise line and hotel brand best representing diversity, equity and inclusion within the travel industry. Over the past year Global Traveler analyzed many airlines, cruise lines and hotel brands to determine which companies prove most committed to changing the world through diversity and inclusion.
If you’re ready to do a little holiday catch-up with your besties, make a beeline for Conrad New York Downtown. The lobby metamorphosed into a holiday forest of heavenly scented, decorated Virginia Spruce trees. Make your first stop ATRIO Barista Station in the lobby for a complimentary hot spiced apple cider (until Dec. 3) or hot chocolate (Dec. 22–24).
The Saronic or Argo Saronic Islands of Greece call travelers to explore its seven small islands and islets brimming with history, natural sites and more. With most easily accessible by boat, the islands’ proximity to ports of Athens make the Saronic Islands an ideal destination for those preferring shorter boat rides. In fact, trips from Athens ports to the islands take only between 10 minutes and two hours, depending on the island you choose, making them perfect for day or weekend trips. From Piraeus port, you can access Hydra, Spetses, Aegina and Poros directly. Come explore these stunning islands with us and find the inspiration to plan your next trip to these islands. Hydra Hydra town curves around a slope overlooking the Argosaronic Gulf like an amphitheater and is considered one of the most romantic destinations in Greece. Most unique to the island is its lack of vehicles. People on the island get around on mules and donkeys as well as water taxis, making for a peaceful and laid-back day. Hydra lies a two-hour ferry ride from Piraeus port in Athens.