Name: François Luiggi
Title: General manager
Company, city: The Pierre, a Taj Hotel; New York City
Number of employees: 500-plus
Recent project: Launch of our new signature restaurant, Perrine
First job: Assistant manager of room service at the Essex House in New York when it was managed by Nikko Hotels
Little-known fact about you: I was born and raised on Corsica in southeastern France.
What innovations/initiatives do you foresee in the industry over the next years? Anything transactional that can be automated will disappear, like the front desk, already being phased out by several hospitality brands. The role of hoteliers will continue to evolve as properties become one of the few opportunities to socialize in person and meet interesting people.
Best career advice you’ve received: The guest should always be at the center of everything we do. Thank you, Horst Schulze [former The Ritz-Carlton president]!
What advice would you give someone starting out in the field? If you wake up in the morning looking forward to serving people, you made the right choice! Otherwise, consider a career change.
François Luiggi as a Traveler
Favorite travel memory or story: I will never forget driving Australia’s Great Ocean Road, one of the world’s most scenic coastal drives, and taking the Ghan train to Alice Springs to see the famous red sands of Ayers Rock.
One travel tip you cannot live without: Always travel with a sarong or something similar, like a shemagh or keffiyeh. Great for the plane (eye mask or neck support), a change in temperature, sun protection, carrying personal items or even as a makeshift towel. It’s truly a multipurpose accessory.
Best advice for business travelers: Learn how to pack correctly. Plan for contingencies like delays or an unexpected meeting by adding a day’s worth of extra clothing to your carry-on.
About The Pierre, a Taj Hotel
What can premium travelers expect from a stay at The Pierre, a Taj Hotel? All our guestrooms offer abundant natural light, high ceilings and a classic, residential-inspired design. In addition to 140 traditional rooms, premium travelers can choose from 49 suites, including 10 spacious Grand Suites with Manhattan views, fourfixture bathrooms and separate pantry kitchens. Grand Suite guests receive full American breakfasts at our signature restaurant, Perrine, or through room service, plus complimentary juices and soft drinks from the minibar, WiFi for up to four devices, pressing of five garments upon arrival and a direct private phone number to our concierge team reserved exclusively for Grand Suite guests. Our two-bedroom Tata Presidential Suite can be combined with other rooms and suites to offer six bedrooms under one key, creating a completely private rental on the entire 39th floor.
Tell us about the hotel’s incredible NYC location. The Pierre has a fantastic location across from Central Park in Manhattan’s most exclusive neighborhood, the Upper East Side. Our rooms feature spectacular views of the Park and the New York skyline. We’re steps away from luxury shopping on Madison and Fifth avenues, and Museum Mile is within walking distance. Our location offers both proximity to the best of New York and a sophisticated respite from the city’s bustling pace.
What is Great Performances at The Pierre? What other unique amenities and offers are available? Throughout its 88-year history, The Pierre has been known for entertaining. During the 1940s and 1950s the hotel’s supper club featured condensed versions of popular Broadway musicals. We are bringing great performances back with cabaret and jazz nights in our Two E lounge. Once a month, Broadway at The Pierre offers an intimate evening of songs and stories from cast members of beloved shows. On Thursday, Friday and Saturday nights, Two E hosts live jazz piano from our resident artist, Antonio Ciacca.
Our long tradition of celebrated cuisine continues, with seasonally inspired French-American fare in Perrine and light supper and tableside cocktails in our most iconic space, The Rotunda. The gourmet 24-hour room service includes Perrine’s full menu, Two E’s afternoon tea service and select Indian specialties.
Guests enjoy complimentary coffee, tea and pastries in the lobby daily 5–8 a.m.; on-site, 24-hour valet and hand laundry; packing/unpacking service upon request; and a complimentary Jaguar house car. From our white-gloved elevator attendants to our award-winning Les Clefs d’Or concierge team, we take pride in offering personalized, 5-star service. As our Chief Concierge likes to say, the impossible will be done immediately, and the extraordinary will take a few moments longer!
Thessaloniki is the second-largest city of Greece and the most important center of the area. Built near the sea, elegant and refined, the Greek “Lady of the North” is a modern, vivacious city that welcomes visitors eager to learn about its history and culture, and at the same time have fun, relax, go shopping or simply explore the cityscape by the sea.
Experience a big-city hotel stay that doesn’t feel like your typical urban visit at Chicago’s Claridge House, nestled in the sought-after Gold Coast neighborhood. The hotel’s sophisticated décor and serene residential ambience foster the atmosphere of an oasis amid the hustle and bustle of a busy metropolis.
Alaska Airlines recently debuted its new Pixar-inspired, special-edition aircraft livery. On both sides of the Pixar-themed Boeing 737-800 aircraft, travelers spot recognizable faces from the Toy Story franchise, including Buzz Lightyear, Woody and Jessie. Rex the Tyrannosaurus appears on the boarding door and the little green aliens show up on the aircraft’s winglets.
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.