Name: Evan Fazio
Title: General manager
Company, city: City Winery and City Vineyard; New York, New York
Number of employees: 250
Recent project: City Winery at Rockefeller Center, City Winery at Pier 57
First job: Steakhouse busboy at age 14
Little-known fact about you: I play bass in a Beatles tribute jam band.
What innovations/initiatives do you foresee in the industry over the next years? The service industry constantly evolves, and the marketplace bustles with innovative ideas. Unfortunately, many recent innovations have been more transactional than relational, usually some kind of technological advantage in order to maximize cover counts and squeeze more dollars out of diners. People appreciate expediency, but they don’t want to feel like just another data point. The best initiatives revolve around getting to know your guests and making them feel special. That’s hardly a new concept, but it will always be the most important one when it comes to any service-driven business.
Best career advice you’ve received: Approach the hospitality business like a swinging pendulum. Sometimes it swings toward the hospitality side, sometimes it swings back to the business side. Both elements deserve equal time and constant attention, though you always have to know which side is the most important focus at any given stage in the life of the business.
What advice would you give someone starting out in the field? It’s all about great recovery efforts. Nobody is perfect, and everyone makes mistakes. How you recover from mistakes sets you apart from the rest. Never take half measures when addressing something that’s gone wrong. Those are the moments you can shine the brightest and be most creative, making lasting impressions on your guests, your staff, your peers and your superiors.
AS A TRAVELER
Favorite travel memory or story: In Florence, Italy, my wife and I participated in a cooking class, making pasta from scratch, learning about fresh, local ingredients and working closely with a talented chef. A lot of love went into this beautiful eggplant ravioli dish. We sat to eat in a gorgeous old wine cellar, and the first bites were incredible; we were so happy with how delicious everything turned out. Just then, my wife felt our baby girl kick for the first time! Turns out the little one really liked Italian food. One travel tip you cannot live without: Be flexible and patient. There’s bound to be unpredictable challenges out of your control. Keep calm and know eventually you’ll get to your destination.
Best advice for business travelers: Always carve out time to stay connected with family.
ABOUT YOUR BRAND
Tell our readers about the inspiration and concept be- hind City Vineyard. City Vineyard is the first spinoff concept by City Winery. Our founder, Michael Dorf, wanted to create a destination different from the music venue and urban winery model of other City Winery locations. With an elevated seafood-centric menu, fresh wine on tap, outdoor riverfront Wine Garden and Rooftop Lounge, and one-of-a-kind views of lower Manhattan, City Vineyard has become a drinking and dining staple for NYC locals and out-of-town travelers alike.
What can we expect from City Vineyard in 2020? Our goal at City Vineyard is to continue to be the best destination for every occasion … whether it’s an elegant meal in our Wine Garden patio or a marriage proposal on our Rooftop at sunset, from corporate meetings to romantic dream weddings. Visitors can cool off in summer with a glass of frosé or warm up in winter with a mug of mulled wine. And while City Vineyard is a great place to bring your kids, in 2020 it’ll be even better with the finishing of Pier 26 Park outside our back patio. From November to March we host an intimate concert series called “Voices on the Hudson.” The thing that won’t ever change, however, is our guests can expect the most from us: sincere service and hospitality from the heart, and wine … lots and lots of wine.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
IMAGINE SETTING SAIL IN AN EXOTIC, far-flung destination, just you and your family or group of friends aboard a private yacht. The sun warms the deck, a soft breeze dances off the water, and an über-attentive crew caters to your every whim while the personal chef whips up the finest of the local cuisine with all of your culinary preferences top of mind. All the while, the captain navigates the yacht into secluded coves; to pristine, seemingly undiscovered beaches; or even to the hottest spots along the coast for a night out on the town.
Life House, a new boutique hospitality brand, plans to open a new property in Nantucket next month. Life House, Nantucket follows similar hotels in Miami, Denver, Brooklyn and Chattanooga. The hotel, set within the historic Century House, is taking reservations for bookings beginning in August.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
My husband, friends and I visited Parkway Bakery & Tavern on a recent trip to New Orleans. The restaurant is one of the most well-known for the city’s signature sandwich, the po’ boy. The restaurant doesn’t take reservations, so we arrived close to when it opened and braved the already-long line.
Airline alliance oneworld launched an information portal for customers to provide updates on the health and wellbeing measures travelers can expect as part of the alliance’s member airlines’ commitment to passenger safety and care.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
Airbnb, known for providing travelers with affordable vacation houses and rooms to rent, is now offering online experiences that would-be travelers can enjoy from the comfort of home.