FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Evan Fazio

Dec 4, 2019

PHOTO: © CITY WINERY AND CITY VINEYARD

December 2019

Name: Evan Fazio
Title: General manager
Company, city: City Winery and City Vineyard; New York, New York
Number of employees: 250
Recent project: City Winery at Rockefeller Center, City Winery at Pier 57
First job: Steakhouse busboy at age 14
Little-known fact about you: I play bass in a Beatles tribute jam band.

YOUR BUSINESS

What innovations/initiatives do you foresee in the industry over the next years? The service industry constantly evolves, and the marketplace bustles with innovative ideas. Unfortunately, many recent innovations have been more transactional than relational, usually some kind of technological advantage in order to maximize cover counts and squeeze more dollars out of diners. People appreciate expediency, but they don’t want to feel like just another data point. The best initiatives revolve around getting to know your guests and making them feel special. That’s hardly a new concept, but it will always be the most important one when it comes to any service-driven business.

Best career advice you’ve received: Approach the hospitality business like a swinging pendulum. Sometimes it swings toward the hospitality side, sometimes it swings back to the business side. Both elements deserve equal time and constant attention, though you always have to know which side is the most important focus at any given stage in the life of the business.

What advice would you give someone starting out in the field? It’s all about great recovery efforts. Nobody is perfect, and everyone makes mistakes. How you recover from mistakes sets you apart from the rest. Never take half measures when addressing something that’s gone wrong. Those are the moments you can shine the brightest and be most creative, making lasting impressions on your guests, your staff, your peers and your superiors.

AS A TRAVELER

Favorite travel memory or story: In Florence, Italy, my wife and I participated in a cooking class, making pasta from scratch, learning about fresh, local ingredients and working closely with a talented chef. A lot of love went into this beautiful eggplant ravioli dish. We sat to eat in a gorgeous old wine cellar, and the first bites were incredible; we were so happy with how delicious everything turned out. Just then, my wife felt our baby girl kick for the first time! Turns out the little one really liked Italian food. One travel tip you cannot live without: Be flexible and patient. There’s bound to be unpredictable challenges out of your control. Keep calm and know eventually you’ll get to your destination.

Best advice for business travelers: Always carve out time to stay connected with family.

ABOUT YOUR BRAND

Tell our readers about the inspiration and concept be- hind City Vineyard. City Vineyard is the first spinoff concept by City Winery. Our founder, Michael Dorf, wanted to create a destination different from the music venue and urban winery model of other City Winery locations. With an elevated seafood-centric menu, fresh wine on tap, outdoor riverfront Wine Garden and Rooftop Lounge, and one-of-a-kind views of lower Manhattan, City Vineyard has become a drinking and dining staple for NYC locals and out-of-town travelers alike.

What can we expect from City Vineyard in 2020? Our goal at City Vineyard is to continue to be the best destination for every occasion … whether it’s an elegant meal in our Wine Garden patio or a marriage proposal on our Rooftop at sunset, from corporate meetings to romantic dream weddings. Visitors can cool off in summer with a glass of frosé or warm up in winter with a mug of mulled wine. And while City Vineyard is a great place to bring your kids, in 2020 it’ll be even better with the finishing of Pier 26 Park outside our back patio. From November to March we host an intimate concert series called “Voices on the Hudson.” The thing that won’t ever change, however, is our guests can expect the most from us: sincere service and hospitality from the heart, and wine … lots and lots of wine.

Read This Next

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed
September 2023
Sep 25, 2023

More Cruise Lines Move Toward Sustainable and Eco-Friendly Voyages

Less than five years ago the world’s first hybrid cruise ship, Hurtigruten ExpeditionsMS Roald Amundsen, set sail for Antarctica in November 2019 with 450 passengers. The battery-hybrid-powered ship, named for the first man to cross the continent and reach the South Pole, was built specifically for voyages in polar waters. Its battery-hybrid power reduces the ship’s consumption and CO2 emissions by 20 percent compared to equally sized ships.

Why Buy Trip Cancellation Insurance?

Don’t risk losing all the money you’ve spent if you must cancel your trip at the last minute. Allianz Travel Insurance can give you:

Daily
Sep 25, 2023

What to Do If You Leave Something Behind on a Plane

A few months ago, I flew Polaris business class on a United flight from Dulles (IAD) to Paris (CDG). It was only when I got to my hotel in Paris I realized that I didn’t have my iPad or its bag or accessories. Since I had been working on it in the restaurant in the Polaris lounge and then went directly to the gate, I knew I either left it propped up on my table when I packed up or in my business-class seat. But what was the best method to alert the airline about my careless mishap and (hopefully) retrieve it? With spotty data and WiFi, searching for information on my phone was frustrating and slow. Here’s what I learned from the anxiety-inducing experience (and unexpected ending) about what to do if you leave something behind on your flight:

Daily
Sep 25, 2023

This 5-Star Resort Forms a New Identity on the Pacific Ocean

Solmar Hotels & Resorts introduces Grand Solmar Pacific Dunes, previously known as Grand Solmar at Rancho San Lucas, in Cabo San Lucas, Mexico. The hotel renewed its name and image to highlight the property’s natural attributes while maintaining the quality of its services and experiences.

Greece: A Life-Changing Experience

Experience the life-changing destination of Greece by exploring its island gems in the Ionian Sea. Scattered off the western coastline of Central Greece, to the south of Peloponnese, the Ionian Islands are an island group comprising large and small islands.

Daily
Sep 25, 2023

Up Norway Announces New Sustainable Journeys

Specializing in bespoke adventures in some truly spectacular locations, Up Norway proves sustainability and luxury can go hand in hand. Ideal for families and small groups, the newly launched Coastal, Rural and Urban Norway Journey takes travelers on an immersive, eight-day expedition embracing the concept of slow travel.

Daily
Sep 21, 2023

Soak in Philadelphia’s Charm with This Epicurean Lovers Weekend Getaway

If fabulous food and beverages are a must-have for any weekend getaway, then look no further than the City of Brotherly Love. Whether your palate has a penchant for vibrant Latin American fare or cozy French cuisine, whether you're an oenophile looking to swirl, sniff and sip your way around the globe or you’d rather sample farm-to-glass cocktails, Philly’s got it all this fall. (With the exception of Bolo, which is a short taxi or Uber ride away and definitely worth the trip, the rest of these spots are all within walking distance of each other.)

Hit the High Notes in Nashville

Nashville’s once-modest skyline continues to evolve as its luxury market grows. Lavish hotel properties are added to the landscape while acclaimed chefs stake claim in the robust culinary scene and premier cultural offerings round out the city’s repertoire.

Daily
Sep 21, 2023

These Hotels Have Some of the Best Room Views in the World

From Santoríni to Dubai to New York, some hotels just have that “it” factor that draws visitors far and wide. For some hotels it’s their proximity to popular landmarks and attractions, for others it’s their amenities. But these hotels have something few can claim: a true room with a view.