Name: Yil Surehan
Title: Vice president, airline business development
Company, city: Metropolitan Washington Airports Authority; Washington, D.C.
Number of employees: 1,700
Recent project: I lead a team of seven people dedicated to attracting new and expanded business to our two airports, Ronald Reagan Washington National and Washington Dulles International, and we’ve been focused on growing air service out of Dulles.
First job: I worked in a pet store at age 13 and worked my way through high school, college and grad school.
Little-known fact about you: Just like the movie, I am a teenager trapped in his father’s body!
YOUR BUSINESS
What innovations/initiatives do you foresee in the industry over the next years? We need to look at travelers as customers as opposed to passengers and review how we can further eliminate inefficiencies from the process. The use of technology to provide a seamless flow to the experience will continue at the forefront.
Best career advice you’ve received: If you do what you like, it won’t feel like work. Money will come later.
What advice would you give someone starting out in the field? Give yourself a sound educational foundation and continue to learn every single day.
AS A TRAVELER
Favorite travel memory or story: I’ve traveled a lot, and no matter what, nothing beats the feeling of coming home, opening the door and being tackled by your kids and dog. It’s the best feeling ever.
One travel tip you cannot live without: Remember, something may go wrong, so always keep an extra day’s worth of clothes with you.
Best advice for business travelers: Try our two airports — you’ll be surprised by all the new amenities. Also, become a frequent user of two airlines and two hotels and enjoy the perks of their loyalty programs.
ABOUT YOUR BRAND
United Airlines and TAP Air Portugal launched new service from Washington Dulles. What other routes recently launched, and what is upcoming? Alitalia began service to Rome in May, and EgyptAir followed in June with service to Cairo. TAP Air Portugal’s Lisbon route also launched in June. United launched 10 routes this year, including service to Tel Aviv, and already announced four new routes for spring 2020. Cabo Verde will launch service to Cape Verde Island in December, and SWISS is launching service to Zürich in March 2020.
Tell us about the biometric testing and other new technology in use at the airport. Airlines were given a Customs and Border Patrol mandate to develop biometric screening for people leaving the country, which is an expensive proposition. Our CEO tasked us with finding a cheaper way to do this than what was currently available, and thus our VeriScan system was developed. Using commercially available hardware and proprietary software, it takes two seconds or less to compare a passenger’s information to the CBP database and process the passenger. This is offered to all international airlines serving Dulles International, and we work with other airports via purchasing agreements.
Biometrics are here: We’ve boarded an Airbus A380 in 20 minutes. There has been an overwhelmingly positive reaction because it speeds up the process and makes it easier. It’s a seamless customer experience.
Construction on the Silver Line, connecting Dulles and the D.C. Metro, has an expected completion date of 2020. Tell us about the project and its progress. Every major international airport has rail options to city center, and finally we will have it in summer 2020. The single-seat ride will connect travelers from Dulles International to Metro Center in 56 minutes, making the airport commute incredibly easy for customers and employees.
Read This Next
Pop the Cork!
December 2019
Dec 18, 2019Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Apr 23, 2024Italian Airport Adds Vineyard to Its Roof
In Florence, Italy, plans for a new international terminal at Amerigo Vespucci Airport will include a 19-acre vineyard on its rooftop, part of the design by Rafael Viñoly Architects.
Sponsored Content
Fill Your Heart with Ireland
Whether it's the people, the craic (fun) or the coasts, travelers always find something to love about the island of Ireland. What fills your heart?
Daily
Apr 23, 2024Where to Find Some of Ireland’s Best Lighthouses
Surrounded by ocean on all sides, from the rocky Atlantic Ocean to the Irish Sea in the east and Celtic Sea in the south, Ireland’s beautiful coastlines also come with both historic and captivating lighthouses, many atop dramatic rocks and cliffs.
Daily
Apr 22, 2024Meet 5 Women Shaping the Brixen/South Tyrol Travel Experience
Although a destination’s terrain, cuisine and cultural attributes always draw travelers in, it is often the people they meet that make the trip an enduring memory rather than a box to be checked off. It’s a job responsibility that people working around the Plose and adjoining town of Brixen (in Italy’s Trentino-Alto Adige region) take seriously. This is even more true for five women dedicated to introducing visitors to new aspects of the time-honored ski, leisure and hiking mountain destination in the Dolomites.
Sponsored Content
Exclusive Savings: Cruise Along the Danube River with Global Traveler
Exclusive Sailing with Global Traveler
Daily
Apr 22, 2024Explore The Chatwal Brand from City to Countryside
The Chatwal brand offers guests the opportunity to explore the city or countryside with its properties The Chatwal, New York and The Chatwal Lodge. Part of The Unbound Collection by Hyatt, these two hotels feature spring and summer experiences for all types of travelers.
7 Reasons to Put Curaçao on Your Travel List
Slideshow
Apr 22, 2024Turtle Bay Resort Partners with Salesforce
Daily
Apr 19, 2024Daily
Apr 18, 2024Explore the Secrets of the Distant Stars with Anantara Kihavah Maldives Villas’ New SKY Gurus
Have you ever looked up at the sky and questioned the mysteries of the universe? For travelers looking to learn more about the stars and their secrets, head to SKY at Anantara Kihavah Maldives Villas.
Sponsored Content
Tips to Plan a Destination Event Worth the Trip
Corporate events can often feel … too corporate. Where to go to get the team out of the office environment to bond and think outside the box? Starting with an unconventional, unique space to make them feel like the all-stars they are will get the juices flowing and make your LinkedIn profile glow.
Daily
Apr 18, 2024Exclusive Golf and Tennis Itineraries from Kensington Tours
Kensington Tours recently announced a limited series of luxury itineraries centered on golf and tennis, including world-famous events like Wimbledon.
ShareThis