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Delta Goes 243 Days Without Cancellation

by Megan Hill

Jan 8, 2019

Delta Air Lines © Ajdibilio | Dreamstime.com

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Delta Air Lines logged a milestone last month, going 243 days without canceling any mainline flights. It beat its 2017 record of 242 days.

“Continuing to take operational reliability to new heights, together with our service-from-the-heart focus, is what makes the Delta Difference,” said Gil West, COO, Delta Air Lines.

“Every flight matters when nearly 200 million customers count on us each year. This further reinforces our continued investment in our operation and our people as we seek out any opportunities to improve and keep climbing.”

Delta’s completion factor performance, which measures the number of flights flown versus scheduled, hit 99.62 in December, putting them at the top of the industry.

Dave Holtz, senior vice president, operations and customer center, Delta Air lines, said, “I’d like to thank all of the operating divisions and the OCC for continuing to raise the bar in canceling cancellations.”

“With safety at the forefront of all we do, our goal is to show up for our customers with a reliable product every day,” said Don Mitacek, senior vice president, TechOps, Delta Air Lines.

“Our maintenance teams are doing an incredible job getting our customers from point A to point B and beyond as efficiently and safely as possible. This level of success would not be possible without their dedication and hard work.”

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