On the Ground: The mounting do-it-yourself approach to everything has even infected premium-class service in airports. Continental Airlines’ economy and EliteAccess lines both lead to the same self-check-in kiosks, several of which needed maintenance the morning I flew out of LAX. After trying two kiosks unsuccessfully, I waited patiently while three agents handled another passenger’s check-in woes. I was issued a boarding pass in time to race to the President’s Club Lounge and gulp down a cup of coffee and a few minimuffins before boarding. The President’s Club Lounges in both LAX and Honolulu (HNL) were well-equipped with beverages, snacks, entertainment and powerful WiFi. (26/30)
Pre-flight: On board, a second cup of coffee immediately appeared, along with a bonus orange juice. Assigned the coveted “1A” seat, I enjoyed a little more privacy and space than the already roomy BusinessFirst seats on Continental’s Boeing 767s. The seats are 21 inches wide and recline to 156 degrees, with an electronic back, lumbar and footrest adjustment panel. (28/30)
In-flight: Despite their acclaimed 1-to-8 cabin crew-topassenger ratio in BusinessFirst, service seemed a little slow. When I did have the crew’s attention, nothing went awry. The plane’s personal entertainment system was lacking, even compared to other airlines’ economy-class systems. The selection was fairly large — 16 channels of video and 20 of audio — but it ran on a loop instead of on demand, and some channels suffered nasty distortion, making it impossible to enjoy No Country for Old Men. My sec ond movie was cut off 25 minutes before the end when the whole plane was required to watch an unimaginative Hawaii tourism video. These minor annoyances lifted drastically on the Honolulu to Guam leg. Service went from respectable to exceptional, the entertainment system was in better working order, food and drinks were constantly available (I had to beg the attendants to stop serving me Grand Marnier), and we weren’t force-fed promotional propaganda. (36/40)
The Experience: I’ve flown long-haul countless times, but flying to Guam, even from the U.S. West Coast, seems like an interplanetary journey. But I ate very well, slept soundly and rarely wanted for anything.
The return flight from Honolulu to L.A. was delayed three hours by a mechanical failure, causing me to miss my Northwest Airlines flight to Minneapolis. Though Continental staff vowed to notify Northwest, I found myself telling my story to a series of Continental agents who claimed they could not help. The breathtaking speed at which I was dismissed mere minutes after enjoying “Elite” status truly stung.
Though not as outwardly flashy as premium classes on other airlines, Continental’s reputation for excellent inflight service eventually shone as brightly as promised. The disappointing delayed-flight debacle is sadly in line with the general downturn in U.S. air carrier service and reliability.
Total Score: (90/100)
One of Ibiza’s hottest restaurant destinations since its opening five years ago, Bottega il Buco, draws legions of fans with the addition of new head chef Max Rivera Papic, whose kitchen credits include skills honed under the tutelage of Alain Ducasse at The Dorchester, London.
Copa Airlines is celebrating its 75th anniversary by showcasing a Boeing 737-800 NG in an aircraft livery that harkened back to the airline’s look in the 1990s. During that time, Copa Airlines launched an expansion of their network to become the Hub of the Americas®, changing the way to travel to and connect in our Continent.
Ski season is around the corner. Now is the perfect time to plan your winter ski getaway. These Colorado resorts offer deals designed for skiers.
This holiday season, give your loved ones a gift from around the world to create memories that last a lifetime.
ISN’T IT TIME? It's time to treat yourself to the vacation you deserve, and Celebrity Cruises® offers the perfect escapes. With an award-winning fleet of ships that sail to more than 300 destinations around the world, Celebrity will take you almost anywhere you want to go in style. Enjoy stunning staterooms and suites, culinary experiences imagined by Michelin-starred chefs and intuitive service. Celebrity makes sure your vacation is effortless from the start, which is why drinks, WiFi and tips are Always IncludedSM on every sailing.
Lodging and hospitality company Angama announced the November 2023 opening of Angama Amboseli, an intimate, 10-suite lodge set in Kenya’s private, 5,700-acre Kimana Sanctuary, against the iconic backdrop of Mount Kilimanjaro, located just across the border in Tanzania.
Costa Rica prepares to welcome its first Waldorf Astoria Hotels & Resorts property, slated to open in 2025. Waldorf Astoria Guanacaste will boast 190 guestrooms, as well as 25 Waldorf Astoria-branded residences, all offering sweeping views overlooking the ocean. A presidential suite will also grace the property.
Global business travel is making its way back, even as the pandemic and other world events continue to challenge its return. In a recent poll from the Global Business Travel Association, more than four in five respondents (86 percent) from across the industry said they feel more optimistic than they did at the beginning of the year. Business travel bookings, the need to travel to do business and employee willingness to travel are all on the rise.
West Coast travelers can now enjoy easier, more efficient access to the Cayman Islands thanks to a new airlift option via Cayman Airways Ltd. As of Nov. 6, Cayman Airways operates nonstop service from Los Angeles International Airport to Owen Roberts International Airport in Grand Cayman at an introductory fare of $399.