FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Continental Airlines | BusinessFirst

Nov 1, 2008
2008 / November 2008

On the Ground: The mounting do-it-yourself approach to everything has even infected premium-class service in airports. Continental Airlines’ economy and EliteAccess lines both lead to the same self-check-in kiosks, several of which needed maintenance the morning I flew out of LAX. After trying two kiosks unsuccessfully, I waited patiently while three agents handled another passenger’s check-in woes. I was issued a boarding pass in time to race to the President’s Club Lounge and gulp down a cup of coffee and a few minimuffins before boarding. The President’s Club Lounges in both LAX and Honolulu (HNL) were well-equipped with beverages, snacks, entertainment and powerful WiFi. (26/30)

Pre-flight: On board, a second cup of coffee immediately appeared, along with a bonus orange juice. Assigned the coveted “1A” seat, I enjoyed a little more privacy and space than the already roomy BusinessFirst seats on Continental’s Boeing 767s. The seats are 21 inches wide and recline to 156 degrees, with an electronic back, lumbar and footrest adjustment panel. (28/30)

In-flight: Despite their acclaimed 1-to-8 cabin crew-topassenger ratio in BusinessFirst, service seemed a little slow. When I did have the crew’s attention, nothing went awry. The plane’s personal entertainment system was lacking, even compared to other airlines’ economy-class systems. The selection was fairly large — 16 channels of video and 20 of audio — but it ran on a loop instead of on demand, and some channels suffered nasty distortion, making it impossible to enjoy No Country for Old Men. My sec ond movie was cut off 25 minutes before the end when the whole plane was required to watch an unimaginative Hawaii tourism video. These minor annoyances lifted drastically on the Honolulu to Guam leg. Service went from respectable to exceptional, the entertainment system was in better working order, food and drinks were constantly available (I had to beg the attendants to stop serving me Grand Marnier), and we weren’t force-fed promotional propaganda. (36/40)

The Experience: I’ve flown long-haul countless times, but flying to Guam, even from the U.S. West Coast, seems like an interplanetary journey. But I ate very well, slept soundly and rarely wanted for anything.

The return flight from Honolulu to L.A. was delayed three hours by a mechanical failure, causing me to miss my Northwest Airlines flight to Minneapolis. Though Continental staff vowed to notify Northwest, I found myself telling my story to a series of Continental agents who claimed they could not help. The breathtaking speed at which I was dismissed mere minutes after enjoying “Elite” status truly stung.

Though not as outwardly flashy as premium classes on other airlines, Continental’s reputation for excellent inflight service eventually shone as brightly as promised. The disappointing delayed-flight debacle is sadly in line with the general downturn in U.S. air carrier service and reliability.

Total Score: (90/100)

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed
Daily
Feb 23, 2024

The Radical: A New Boutique Hotel, Opens in Asheville, North Carolina’s, River Arts District

Once an abandoned 1923 constructed warehouse in Asheville, North Carolina, it took a creative group of designers, artists, musicians, chefs and business folks to transform a neglected, 100-year-old structure into one of Asheville’s most interesting and daring hotel projects.

Unearth Seoul’s Hidden Gems

Filled with hidden treasures waiting to be discovered, Seoul invites travelers to unearth its many gems, and Seoul Tourism Organization is here to help travelers do just that. Through thoughtfully created initiatives like the Theme Tourism County Competition, Seoul Tourism Organization works closely with local districts to identify and showcase what makes each district unique and charming in all seasons.

February 2024
Feb 23, 2024

Pickle Up: Get in on America’s Fastest Growing Sport

Early on, pickleball had something to do with pickles. Pickles the dog, that is. In one story, the game was named for a family dog that ran off with the ball between sets.

Daily
Feb 23, 2024

Hôtel Norman Opens Near the Top of Champs Elysées

Located a short walk from the Arc de Triomphe, Olivier Bertrand recently opened Hôtel Norman for those looking to explore the city.

Travel Tips to Help Protect Your Health and Your Trip

Five Tips to Help Minimize Potential Travel Problems

Daily
Feb 23, 2024

JW Marriott Hotel Mexico City Polanco Completes Renovations

JW Marriott Hotel Mexico City Polanco recently completed renovations of its entrances, lobby, culinary concepts and meeting space. This marks the final stage of the renovation, which began in 2021 with the revitalization of its 269 guestrooms and 45 suites.

Daily
Feb 21, 2024

Make Alberta, Canada, Your Next Wellness Getaway

Rich in mountains, prairies, forests and hot springs, Alberta, Canada, takes nature and wellness travel to a whole new level. Combine the beauty of this western Canadian province with relaxation and you’re in for a treat.

Fill Your Heart with Ireland

Whether it's the people, the craic (fun) or the coasts, travelers always find something to love about the island of Ireland. What fills your heart?

eFlyer Reviews
Feb 21, 2024

Amantaka Review

You know what you’re going to get at an Aman hotel, and also you don’t. Expect peerless service, obsessive attention to detail, architectural elegance worthy of a fashion magazine, a holistic approach to wellness and astounding levels of comfort. But each property is also intimately connected to its setting, and that’s where the surprises lie. For instance, finding yourself on your knees on a sidewalk in Luang Prabang handing out sticky rice to Buddhist monks at 5:30 a.m. isn’t something we expected.