On the Ground: The mounting do-it-yourself approach to everything has even infected premium-class service in airports. Continental Airlines’ economy and EliteAccess lines both lead to the same self-check-in kiosks, several of which needed maintenance the morning I flew out of LAX. After trying two kiosks unsuccessfully, I waited patiently while three agents handled another passenger’s check-in woes. I was issued a boarding pass in time to race to the President’s Club Lounge and gulp down a cup of coffee and a few minimuffins before boarding. The President’s Club Lounges in both LAX and Honolulu (HNL) were well-equipped with beverages, snacks, entertainment and powerful WiFi. (26/30)
Pre-flight: On board, a second cup of coffee immediately appeared, along with a bonus orange juice. Assigned the coveted “1A” seat, I enjoyed a little more privacy and space than the already roomy BusinessFirst seats on Continental’s Boeing 767s. The seats are 21 inches wide and recline to 156 degrees, with an electronic back, lumbar and footrest adjustment panel. (28/30)
In-flight: Despite their acclaimed 1-to-8 cabin crew-topassenger ratio in BusinessFirst, service seemed a little slow. When I did have the crew’s attention, nothing went awry. The plane’s personal entertainment system was lacking, even compared to other airlines’ economy-class systems. The selection was fairly large — 16 channels of video and 20 of audio — but it ran on a loop instead of on demand, and some channels suffered nasty distortion, making it impossible to enjoy No Country for Old Men. My sec ond movie was cut off 25 minutes before the end when the whole plane was required to watch an unimaginative Hawaii tourism video. These minor annoyances lifted drastically on the Honolulu to Guam leg. Service went from respectable to exceptional, the entertainment system was in better working order, food and drinks were constantly available (I had to beg the attendants to stop serving me Grand Marnier), and we weren’t force-fed promotional propaganda. (36/40)
The Experience: I’ve flown long-haul countless times, but flying to Guam, even from the U.S. West Coast, seems like an interplanetary journey. But I ate very well, slept soundly and rarely wanted for anything.
The return flight from Honolulu to L.A. was delayed three hours by a mechanical failure, causing me to miss my Northwest Airlines flight to Minneapolis. Though Continental staff vowed to notify Northwest, I found myself telling my story to a series of Continental agents who claimed they could not help. The breathtaking speed at which I was dismissed mere minutes after enjoying “Elite” status truly stung.
Though not as outwardly flashy as premium classes on other airlines, Continental’s reputation for excellent inflight service eventually shone as brightly as promised. The disappointing delayed-flight debacle is sadly in line with the general downturn in U.S. air carrier service and reliability.
Total Score: (90/100)
Without a doubt, the pandemic changed the role of airports in the travel industry. Hamad International Airport’s role evolved in many ways since the pandemic hit. Now, more than ever, airports are responsible for creating a secure passenger experience. As the gateway to Qatar and the world, the safety and wellbeing of staff and passengers has always been at the core of Hamad International Airport’s strategy.
I imagine that when writer Hans Christian Andersen mused, “Life itself is the most wonderful fairy tale,” he was standing at the edge of Copenhagen’s historic Tivoli Gardens, one of his favorite haunts, enlivened by the swirl of human happiness that surrounded him: children laughing; carousels spinning; games of chance played for prizes; lovers holding hands; hungry people whispering over sweets, hot drinks, beer and towering, open-faced smørrebrød, Denmark’s quintessential sandwich. That fairy tale lives on today at the second-oldest amusement park in the world, a spectacle of folly architecture, bakeries, gardens, rides, restaurants, puppet shows and joy ... and which also happens to be one of the city’s most storied places to convene for business.
The restored Park Hyatt Toronto reopened its doors, bringing luxury, sophistication and glamour alongside a nod to the hotel’s Canadian heritage. Alessandro Munge of Studio Munge collaborated on the hotel’s refresh, drawing inspiration from Canada’s seasons and natural landscapes.
The Global Business Travel Association’s (GBTA) Convention 2021 will be unlike any other convention before it, as we come together in person for the first time since the business travel industry drastically changed and look forward to rebuilding and reshaping the future. GBTA Convention 2021 will bring all of us together to learn from experts and each other, in-person at Orange County Convention Center in Orlando, Florida, Nov. 17–19. The safety of our attendees is our top priority. View health and safety protocols.
I recently dined at Irwin’s in Philadelphia. The restaurant is located on the rooftop of the Bok Building, a former school turned collective of small businesses, non-profits, artist workshops, a bar and restaurant. I previously visited Bok for the bar and yoga classes, and I was excited to experience the restaurant.
Cathay Pacific reaffirms its commitment to reaching net-zero carbon emissions by 2050 with a pledge to use Sustainable Aviation Fuel for 10 percent of its total fuel consumption by 2030. The airline has made pioneering efforts in supporting SAF development for more than 10 years.
Since its prestige for attracting the world elite grew in the 1960s, Greece remains the go-to destination for glittering holidays. Each step of the journey is enrobed in luxury, from culinary traditions with the highest standard of execution and name-brand, high-end shopping to first-rate wellness locales and elite accommodations, like 5-star hotels, private villas and yachts.
Arriving early afternoon in Puerto Rico, we jumped in an Uber and took a short, 15-minute drive from the airport to La Concha. As it was Tuesday, the streets were not too busy and the hotel lobby was calm. During the weekend, the scene likely would have been more bustling. We were greeted by a staff member who requested proof of vaccination and government-issued ID, and were given a wristband to indicate we were fully vaccinated. All guests are required to be vaccinated and wear masks at all times while moving around the hotel. Hand sanitizer stations were placed around the lobby, in elevators and in each common area.