Name: Bob Stuart
Title: Executive vice president, global sales and marketing
Company, city: Hertz; Naples, Fla.
Number of employees: 44,000
Recent project: The Dollar Thrifty integration and a major rebranding initiative
First job: I was a busboy at Ponderosa Steak House.
Little-known fact about you: My family changed our last name in 1952, from Cicone to Stuart.
Your Business
Essential business philosophy: Know your strengths and weaknesses; leverage your strengths and seek help for your weaknesses. Focus on hiring the best people.
Best way to keep a competitive edge: Constantly innovate your business, upgrade your people and test new approaches to the business. Find the right way to attract talent, and always read and learn to stay on the cutting edge.
Yardstick of success: Externally: our market share and increase in profits. Internally: the people working for us being promoted or recognized for a job well done.
Bob Stuart as a Traveler
What is the most important item you take when traveling? My iPhone, iPad, chargers and my music!
How do you spend your time on board? Working and catching up on emails. It’s also an opportunity to read a favorite book without distraction.
What is your favorite restaurant in the world? The best meal I’ve ever had was at Guy Savoy’s in Paris. I met him; he’s an amazing chef, and he prepared an equally amazing meal.
What is your favorite destination in the world? Las Vegas
About Hertz
Tell our readers about the Hertz 24/7 and Hertz Dream Cars initiatives.
With Hertz 24/7, travelers are in total control, picking up cars at self-service access points in the neighborhood, at the airport or near offices, any time of day. A patented touchpad on the driver’s side of the windshield allows easy access. Hertz 24/7 hourly, daily or weekly rentals include Bluetooth, concierge services, fuel and insurance.
Hertz Dream Cars resulted from extensive research and customer feedback. We started with a few high-end, ultra-luxurious vehicles and will double the fleet this year to include BMWs and Jaguars. At select locations across the country, people can now drive around in their dream automobile — Porsche, Mercedes, Tesla, Aston Martin and others. When you book a Hertz Dream Car, you receive White Glove service, including pick-up or delivery and a walk-through of the car’s features.
What Hertz amenities make business travel easier?
Beyond GPS, our exclusive Hertz Neverlost system has online trip planning. Hertz was the first to introduce this technology. Plan your entire business trip in advance, send your itinerary to the car and hit the ground running, or save to a USB stick, all directions programmed ahead of time. At your destination, information about popular local events appears on the screen. An events calendar and city guides make navigation simple.
Hertz texts or emails Gold members a “carfirmation” once their plane lands. Customers can swap or upgrade cars from their mobile device and receive email receipts at the end of the rental.
Major airport locations, including Los Angeles, San Diego and Newark, now feature “Road Trip by Hertz” stores where customers can purchase drinks, snacks and apparel and use FedEx services or charge their electronics. We plan to offer these stores at our top 60 airports around the world.
What benefits does the Hertz Gold Plus Rewards program offer?
Gold Plus Rewards provides excellent value to our most loyal customers. Members earn one point for each qualifying dollar spent with Hertz. Points don’t expire; and there are no blackouts, as our AnyDay Rewards option lets members use rewards during peak periods.
Members can redeem points for a wide range of cars in a wide range of destinations, from convertibles to luxury cars to our Green Traveler Collection fuel-efficient hybrids. North American customers can also redeem rewards in Europe, Australia, New Zealand and Brazil, with more destinations coming soon.
Membership includes great service benefits. Skip the counter, receive expedited service or our most preferred services — Gold Choice, Mobile Gold Alerts and eReturn. Recently we reduced the number of rentals needed to reach elite status.
Read This Next
Lotte Hotel Seoul
2014 / February 2014
Jun 1, 2016All Reads on This Topic
Read Them All
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Apr 19, 2024Rosewood São Paulo Now Home to Asaya Spa by Guerlain
Nestled within the sustainable Rosewood São Paulo, Asaya Spa by Guerlain offers a first-of-its-kind urban retreat. Designed by legendary Philippe Starck, the wellness destination delivers a creative opportunity for guests to achieve personal transformation while enjoying a luxurious getaway.
Sponsored Content
Hit the High Notes in Nashville
Nashville’s once-modest skyline continues to evolve as its luxury market grows. Lavish hotel properties are added to the landscape while acclaimed chefs stake claim in the robust culinary scene and premier cultural offerings round out the city’s repertoire.
Daily
Apr 19, 2024The Iconic Bayeux Tapestry in France to Get New Home
Under the direction of the Town of Bayeux, France, in close collaboration with the French government, the Normandy Region and the Department of Calvados, the project to move the famous 11th-century Bayeux Tapestry to a new space has been approved.
Daily
Apr 19, 2024Turtle Bay Resort Partners with Salesforce
Turtle Bay Resort and Salesforce recently announced a partnership. Salesforce will help the O’ahu-based resort augment service agents with AI and personalize the entire guest experience. Salesforce’s Einstein 1 Platform will help the resort with its efforts to reinvent itself, heighten awareness of its offerings and establish new customer relationships.
Sponsored Content
Hotel Indigo: The World’s Neighborhood Hotel
Part of the IHG Luxury & Lifestyle portfolio, Hotel Indigo is the world’s neighborhood hotel that celebrates how guests can discover, or rediscover, some of the most inspiring and culturally rich neighborhoods around the world. When staying at a Hotel Indigo hotel, it's not just about visiting a place — it's about being fully immersed in the neighborhood and wanting to take a little bit of it home. When traveling for business, Hotel Indigo offers a unique experience tailored to each location, making it the perfect choice to stay while traveling for work. With IHG Business Edge, travel managers have exclusive access to enticing perks, comprehensive travel metrics and carefully curated educational resources. It also includes a guaranteed discount on both business and personal travel for managers and employees, alongside an automatic upgrade to IHG One Rewards Silver Elite status after the initial IHG Business Edge stay.
Daily
Apr 18, 2024Fort George Hotel & Spa Transforms Belize City from Gateway to Destination
Belize City is better known as a business center and a stop en route to Belize’s lush rural destinations, but Fort George Hotel & Spa promises to change things up and reframe the nation’s capital as a destination in its own right. Located in the city’s Fort George neighborhood, the hotel debuted as the first luxury hotel in Belize City, boasting sophisticated design, elevated culinary offerings, expansive guestrooms and an inspiring wellness program. The hotel also features a branded fitness center, plunge pool and K’IN Spa.
Amansara Review
eFlyer Reviews
Apr 17, 2024Regent Santa Monica Beach to Debut This Summer
Daily
Apr 17, 2024eFlyer News
Apr 17, 2024Aurora Expeditions Welcomes Third Small Ship, “Douglas Mawson,” to Fleet
Earlier this month, Aurora Expeditions announced plans to soon welcome its third small ship, Douglas Mawson, to its fleet. Slated to set sail in 2025, the revolutionary small ship will take an average of 154 passengers to the world’s wildest places. The ship, named after the legendary Australian geologist and explorer, embodies Mawson’s spirit.
Sponsored Content
Experience Luxury and Tranquility at Hamad International Airport’s Hotel
Known as one of the best airports in the world and voted Best Airport in the Middle East by Global Traveler readers, Hamad International Airport aims to set new standards for the airport industry that exceed the expectations of travelers through its facility.
eFlyer News
Apr 17, 2024Icelandair, Expedia Launch New Rewards Program
Icelandair and Expedia officially partnered to launch a new rewards program. Travelers can now earn more rewards from bookings.
ShareThis