On the Ground: My flight out of Mexico City was on a Friday evening, and due to heavy traffic, I arrived at the airport only 45 minutes before boarding on an international flight. After running into the terminal, I was luckily checked in within minutes and, as usual, I sailed through the security lines. The Aeromexico lounge is on the second floor of the terminal, with natural light streaming through the glass ceiling. The space is large enough to accommodate hundreds of passengers, but the comfy couches and chairs around the bar fill up quickly. After grabbing a ginger ale and crackers, I headed to my gate just a few minutes before the pre-boarding announcement.
Pre-Flight: Premier Class passengers boarded first, and I was quickly shown to my window seat. My flight attendant spoke fluent English and offered pre-flight beverages. The chilled Champagne proved a great start to the flight.
In-Flight: The Boeing 737 in service was a seasoned aircraft with traditional 2-2 seating. Aeromexico’s large seats offer adjustable headrests and a surprisingly great back recline. The large windows allowed me to view the sunset during the flight. Although there were no auxiliary plugs for electronics, my phone and laptop batteries held their charges during the short flight. While watching TV, I was offered a choice of top-shelf libations along with a dish of mixed nuts. The entertainment system incorporated shared screens hanging from the ceiling offering familiar television programs.
Dinner was served about an hour and a half after take-off. I chose the pasta with creamy Alfredo and broccoli. Dessert came in the form of a piece of chocolate and more Champagne, perfect for my sweet tooth. After the food service was cleared and with an hour or so left in the flight, I got some much-needed sleep in the darkened cabin.
The Experience: The Aeromexico staff, from check-in to boarding to the flight, were great. They were friendly, unobtrusive, accommodating, bilingual, and made my trip a pleasure. Although the aircraft could use an upgrade, the short flight from Mexico City to Los Angeles was easy and I look forward to doing it again.
[item check=yes]Less than 10 minutes for check-in[/item]
[item check=yes]Friendly and helpful agents[/item]
[item check=yes]Priority tagged baggage[/item]
[item check=yes]Airport lounge[/item]
[item check=yes]Complimentary in-lounge food[/item]
[item check=yes]Priority boarding[/item]
[item check=yes]Helpful and courteous flight attendants[/item]
[item check=yes]Pre-flight beverage service[/item]
[item]Pre-flight newspapers and magazines[/item]
[item]Extensive on-demand entertainment[/item]
[item]In-flight menu with three entrée choices[/item]
[item check=yes]Top-shelf wines and liquors[/item]
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