World of Hyatt Launches New App

Aug 13, 2019
News

World of Hyatt members now enjoy a new mobile app with improved features. The app, available on both iOS and Android, allows travelers to navigate all features and services with single swipes, including Hyatt account details such as available points and benefits.

Key features of the new app include the ability to access and stream personal content to in-room televisions, Hyatt Mobile Entry for unlocking guestrooms and public spaces, real-time chat services while at Hyatt properties, in-room request capabilities and property schedules of meetings and events.

“As mobile bookings continue to increase, the new World of Hyatt app is designed to deliver ease of use and will lay the foundation for an increasingly personalized experience. We are adding to the number of ways in which we are listening to and caring for our members,” said Julia Vander Ploeg, senior vice president, global head of digital, Hyatt. “We view technology as a way to scale care for our members, and the mobile app relaunch is a step forward in our journey to provide more ways to engage with Hyatt across its digital channels.”

“We heard from our members that they wanted more from the World of Hyatt app and [the] relaunch incorporates key functionality that aligns with member needs and preferences,” said Amy Weinberg, senior vice president, World of Hyatt. “For some members, maintaining their routine while traveling is dependent on knowing more about the hotels’ workout facilities or simply being able to watch their favorite shows via Chromecast. For others, they want to easily navigate the destination and the hotel that they are visiting, from dining to transportation to local activities, as well as quick ways to dialogue with the hotel directly. The relaunched app is another way we are adding value for and extending care to our members throughout their travel journeys by adding more relevancy before, during and after their stays, and making it easier to explore Hyatt’s growing brand portfolio.”

Members who use the new app to book a stay at participating Hyatt hotels and resorts, M Life Rewards destinations or Small Luxury Hotels of the World destinations receive a bonus 500 World of Hyatt points through Sept. 30.

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